1. Leadership & Management
Reading for Lesson 13:
Leadership Communication

2. Lesson 13 Reading Objectives
1. The student will comprehend and explain the following communication terms:
  a. Congruence
b.  Frame of reference
c.  Paradigm
d. Active listening
e.  Impression management
2. The student will comprehend the process of effective communication.

3. Lesson 13 Reading Objectives
3. The student will comprehend the importance of nonverbal communication and list some of its modes of transmission.
4. The student will comprehend active listening and how it impacts the effectiveness of listening.
5. The student will comprehend strategies for avoiding communications problems, such as excessive use of jargon and gender differences, in large organizations.

4. Lesson 13 Discussion Objectives
1. The student will comprehend and explain the following communication terms:
  a. Congruence
b.  Frame of reference
c.  Paradigm
d. Active listening
e.  Impression management

5. Lesson 13 Discussion Objectives
2. The student will comprehend the importance of nonverbal communication and list some of its modes of transmission.
3. The student will comprehend active listening and how it impacts the effectiveness of listening.
4. The student will comprehend strategies for avoiding communications problems, such as excessive use of jargon and gender differences, in large organizations.

6. Communication Terms Congruence
The consistency a given message with previous messages and a leader’s actions.
Congruence leads followers to “trust” the leader’s message
A perceived incongruence implies a level of dishonesty or sarcasm in the message.
Leaders should avoid sharing transitory feelings with subordinates

7. Communication Terms Frame of reference Paradigm
People perceive words and concepts differently because their vantage points and perspectives differ
Paradigm
A model, framework, viewpoint, or perspective.
A problem can occur when people look at a situation from different paradigms

8. Communication Terms Active listener Impression management
Listens intensely, with goal of empathizing with speaker and providing feedback
Impression management
To create desired impressions by using appropriate behaviors

9. Process of Effective Communications
One model of effective communication:
Ideation
Encoding
Transmission
Receiving
Decoding
Understanding
Taking Action
Feedback

10. Nonverbal Communication
Nonverbal behavior impacts message
Purpose is to communicate the feeling behind the message
Transmission modes include environment, interpersonal distance, posture, gestures, facial expressions, voice quality and personal appearance

11. Active Listening Ensures listener’s attention
Demands eye-contact and absence of distractions
Requires intense listening, empathy with speaker and feedback

12. Active Listening Active listeners should:
Model nonverbal signals associated with active listening
Actively interpret sender’s message
Be aware of sender’s nonverbal behaviors
Avoid defensiveness

13. Strategies for Avoiding Communication Problems
Understand your audience
Avoid unnecessary acronyms and jargon
Understand typical gender differences