Clemson University Red Flags Rule Training

Clemson University Red Flags Rule Training
Detecting, Preventing and Mitigating Identity Theft

Goals of Red Flag Training
To define commonly used terms related to Identity Theft To explain the federal rules intended to identify Identity Theft To assist you in developing unit-specific procedures that will comply with the Identity Theft Prevention Program approved by the Board of Trustees

Identity Theft – Red Flags
A pattern, practice, or specific activity that indicates the possible existence of identity theft

Identifying Red Flags A Red Flag, or any situation closely resembling one, should be investigated for verification

Five Categories of Potential Indicators of Fraud
Alerts, Notifications, and Warnings from a Credit Reporting Company Suspicious Documents Suspicious Personal Identifying Information Suspicious Account Activity Notice from Customers and Other Sources

Alerts, Notifications, and Warnings from a Credit Reporting Company
Fraud or active duty alert on a credit report. Notice of a credit freeze in response to a request for a credit report Notice of an address discrepancy A credit report pattern inconsistent with person’s history: Large increase in volume of inquiries Unusual number of recently established credit Account that was closed because of an abuse of account privileges

Suspicious Documents Identification that looks altered or forged.
The person presenting the identification doesn’t look like the photo or match the physical description Information on the identification that differs from what the person presenting the identification is telling you or doesn’t match with other information, like a signature card or recent check An application that looks like it’s been altered, forged, or torn up and reassembled

Suspicious Personal Identifying Information
Inconsistencies with other known information Inconsistencies in information the customer has given An address, phone number or other personal information that’s been used on a known fraudulent account An address or phone number that does not go to a legitimate contact A Social Security number, phone number or address that has been used by many others to open accounts Cannot answer challenge questions

Suspicious Account Activity
After change of address new interest in new accounts or lines of credit New account being used in ways associated with fraud An account used in ways inconsistent with established patterns A sudden increase in activity in an account that had been inactive for a long time Mail being returned repeatedly as undeliverable although transactions continue to be conducted

Notice from Other Sources
Notification by customers of abnormalities on account Law enforcement is notified Notification of theft of personal data Any other notification of fraud or fraudulent accounts

Securing Clemson from other Fraud Attempts
The Red Flags Rule address external threats, but preventing internal threats are not addressed Is your area “data-rich” Do you know where all your data is Is access to the data strictly controlled Do you have both orientation and termination procedures related to data Not all internal threats are malicious but just casual error

Security Here is how to avoid becoming an ID Theft statistic
Store restricted information on secure servers, not on workstations Password protect your computer and set your screensaver to come on automatically Avoid providing restricted data over the telephone or by Cross-shred all restricted data documents before throwing them away Keep conversations quiet-make sure they cannot be overheard when exchanging restricted data

Responding to red flags
Report known and suspected fraudulent activity immediately to your direct supervisor This protects both Clemson’s customers and the University from damages and loss: Report Red Flag incident to your supervisor Either the Employee or supervisor, when alerted of a Red Flag, must complete and submit Notification of Possible Privacy Breach form Upon resolution of the incident, the reporting supervisor will create a report outlining the incident which in-turn will be submitted to the Program Administrator

More Internal Information
Red Flags Rule Website CFO Website

More external Information
Federal Trade Commission SC Department of Consumer Affairs

Red Flags Rule Quiz

Red Flags Rule Question 1
Is the Red Flags program a Way to identify fraudulent patterns Way to practice secure ways of conducting business pertaining to financially security Specific activity that indicated the possible existence of ID theft All of the above

Is the Red Flags program a Way to identify fraudulent patterns Way to practice secure ways of conducting business pertaining to financial security Specific activity that indicated the possible existence of ID theft All of the above

Incorrect Is the Red Flags program a Way to identify fraudulent patterns Way to practice secure ways of conducting business pertaining to financial security Specific activity that indicated the possible existence of ID theft All of the above Answer: (D) All of the above. The Red Flags program gives us a way to identify, mitigate and prevent fraud from happening. Next Question

Correct Is the Red Flags program a Way to identify fraudulent patterns Way to practice secure ways of conducting business pertaining to financial security Specific activity that indicated the possible existence of ID theft All of the above Answer: (D) All of the above. The Red Flags program gives us a way to identify, mitigate and prevent fraud from happening. Next Question

Which is an indicator of a Red Flag Alerts, Notifications, and Warnings from a Credit Reporting Company Suspicious Documents Suspicious Personal Identifying Information Suspicious Account Activity Notice from Customers and Other Sources All of the above

Incorrect Which is an indicator of a Red Flag Alerts, Notifications, and Warnings from a Credit Reporting Company Suspicious Documents Suspicious Personal Identifying Information Suspicious Account Activity Notice from Customers and Other Sources All of the above Answer: (F) All of the above. All are categories of Red Flags Next Question

Correct Which is an indicator of a Red Flag Alerts, Notifications, and Warnings from a Credit Reporting Company Suspicious Documents Suspicious Personal Identifying Information Suspicious Account Activity Notice from Customers and Other Sources All of the above Answer: (F) All of the above. All are categories of Red Flags Next Question

Personal Identifying Information includes: Any number or name Any number or name used alone or in conjunction with other information Any number or name that may be used alone or in conjunction with other information to identify a specific individual

Incorrect Personal Identifying Information includes: Any number or name Any number or name used alone or in conjunction with other information Any number or name that may be used alone or in conjunction with other information to identify a specific individual Answer (C) Although C contains parts of A and B, PII is defined by information used in conjunction to identify a specific Individual Next Question

Correct Personal Identifying Information includes: Any number or name Any number or name used alone or in conjunction with other information Any number or name that may be used alone or in conjunction with other information to identify a specific individual Answer (C) Although C contains parts of A and B, PII is defined by information used in conjunction to identify a specific Individual Next Question

Which is an example of a suspicious document? A drivers licenses that matches other information that is known An insurance number and card to match An apparent altered drivers licenses

Incorrect Which is an example of a suspicious document? A drivers licenses that matches other information that is known An insurance number and card to match An apparent altered drivers licenses Answer (C) Suspicious documents can be any record that appears forged, misprinted, or altered. Next Question

Incorrect Which is an example of a suspicious document? A drivers licenses that matches other information that is known An insurance number and card to match An apparent altered drivers licenses Answer (C) Suspicious documents can be any record that appears forged, misprinted, or altered Next Question

Correct Which is an example of a suspicious document? A drivers licenses that matches other information that is known An insurance number and card to match An apparent altered drivers licenses Answer (C) Suspicious documents can be any record that appears forged, misprinted, or altered Next Question

After you have identified Red Flags that are likely to occur within your department or office, what do you do next? Set up procedures to detect those red flags in your day-to-day operations Train all employees in the procedures Periodically review your list of red flags to be sure they are still relevant All of the above

Incorrect After you have identified Red Flags that are likely to occur within your department or office, what do you do next? Set up procedures to detect those red flags in your day-to-day operations Train all employees in the procedures Periodically review your list of red flags to be sure they are still relevant All of the above Answer (D) All of the above When types of Red Flags have been identified departmentally; procedures, training and review must be put in place. Next Question

Correct After you have identified Red Flags that are likely to occur within your department or office, what do you do next? Set up procedures to detect those red flags in your day-to-day operations Train all employees in the procedures Periodically review your list of red flags to be sure they are still relevant All of the above Answer (D) All of the above When types of Red Flags have been identified departmentally; procedures, training and review must be put in place. Next Question

The purpose of the Red Flags Rule program is to detect the warning signs of ID theft in day-to-day operations, take steps to prevent the crime and mitigate the damage it inflicts True False

Correct The purpose of the Red Flags Rule program is to detect the warning signs of ID theft in day-to-day operations, take steps to prevent the crime and mitigate the damage it inflicts True False Answer True The Red Flags Rule program will guide you in spotting, mitigating and assist you in preventing fraud from occurring Next Question

Incorrect The purpose of the Red Flags Rule program is to detect the warning signs of ID theft in day-to-day operations, take steps to prevent the crime and mitigate the damage it inflicts True False Answer True The Red Flags Rule program will guide you in spotting, mitigating and assist you in preventing fraud from occurring Next Question

External ID theft fraud attempts are the only threats to Clemson University True False

Incorrect External ID theft fraud attempts are the only threats to Clemson University True False Answer False Internal threats are also a possibility. internal threats are not all malicious, some are caused by causal error. Next Question

Correct External ID theft fraud attempts are the only threats to Clemson University True False Answer False Internal threats are also a possibility. internal threats are not all malicious, some are caused by causal error. Next Question

Which characteristics would make a department vulnerable to internal fraud? The “data-rich” area Where access to data is not strictly controlled Where orientation and termination procedures related to data are not in place All of the above

Incorrect Which characteristics would make a department vulnerable to internal fraud? The “data-rich” area Where access to data is not strictly controlled Where orientation and termination procedures related to data are not in place All of the above Answer (D) All of the Above When these types of characteristics are present within a department or office, then the department becomes more attractive to internal and external fraudulent actions Next Question

Correct Which characteristics would make a department vulnerable to internal fraud? The “data-rich” area Where access to data is not strictly controlled Where orientation and termination procedures related to data are not in place All of the above Answer (D) All of the Above When these types of characteristics are present within a department or office, then the department becomes more attractive to internal and external fraudulent actions Next Question

What is the necessary immediate action taken if fraud is suspected? Cancel the transaction Report incident to the immediate supervisor Determine the extent of liability Do nothing and wait to see Notify the customer that fraud has been attempted

Incorrect What is the necessary immediate action taken if fraud is suspected? Cancel the transaction Report incident to the immediate supervisor Determine the extent of liability Do nothing and wait to see Notify the customer that fraud has been attempted Answer (B) This needs to be done immediately to mitigate losses and risk. This action must be followed when fraud is suspected regardless if it actually occurs Next Question

Correct What is the necessary immediate action taken if fraud is suspected? Cancel the transaction Report incident to the immediate supervisor Determine the extent of liability Do nothing and wait to see Notify the customer that fraud has been attempted Answer (B) This needs to be done immediately to mitigate losses and risk. This action must be followed when fraud is suspected regardless if it actually occurs Next Question

Incorrect What is the necessary immediate action taken if fraud is suspected? Cancel the transaction Report incident to the immediate supervisor Determine the extent of liability Do nothing and wait to see Notify the customer that fraud has been attempted Answer (B) This needs to be done immediately to mitigate losses and risk. This action must be followed when fraud is suspected regardless if it actually occurs Next Question

What is the immediate action taken by the supervisor if they have been alerted of fraud? Complete and submit Notification of Possible Privacy Breach form Fully investigate incident Determine the extent of liability Do nothing and wait to see

Correct What is the immediate action taken by the supervisor if they have been alerted of fraud? Complete and submit Notification of Possible Privacy Breach form Fully investigate incident Determine the extent of liability Do nothing and wait to see Answer (A) This needs to be done immediately to mitigate losses and risk. Further investigation will be conducted by the Red Flags Administrator and Committee. Next Slide

Incorrect What is the immediate action taken by the supervisor if they have been alerted of fraud? Complete and submit Notification of Possible Privacy Breach form Fully investigate incident Determine the extent of liability Do nothing and wait to see Answer (A) This needs to be done immediately to mitigate losses and risk. Further investigation will be conducted by the Red Flags Administrator and Committee. Next Slide

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Clemson University Red Flags Rule Training

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