1. www.regoconsulting.comPhone: 1-888-813-0444 Enhancing Application Performance Root Causes and Quick Solutions

2. www.regoconsulting.comPhone: 1-888-813-0444 2 Application performance always has the potential to burden a Clarity instance and discourage users. In this session, Regos team of Clarity experts will review the root causes of Clarity performance issues and help you identify steps to take that will improve performance within the application and supporting infrastructure. Enhancing Application Performance: Root Causes and Quick Solutions

3. www.regoconsulting.comPhone: 1-888-813-0444 3 Application performance always has the potential to burden a Clarity instance and discourage users. In this session, Regos team of Clarity experts will review the root causes of Clarity performance issues and help you identify steps to take that will improve performance within the application and supporting infrastructure. Importance of solid performance Components impacting performance Addressing performance problems Real-world problems Application sizing Database tuning & I/O User portlets & configuration Reports Enhancing Application Performance: Root Causes and Quick Solutions

4. www.regoconsulting.comPhone: 1-888-813-0444 4 Performance issues impact the usability, dependability, and scalability of a system Performance is critical to Clarity deployment and usage Usability ScalabilityDependability

5. www.regoconsulting.comPhone: 1-888-813-0444 5 Items driving performance are typically resolved by adjustments to the application configuration, application server, and database environment. Key levers we can use to improve performance Functional & Technical Hardware InvestmentProcess Changes App Configuration Job timing Job conflicts Page layout Security model Slice settings Period settings Code optimization Inactivate resources Purge investments DB Environment Memory Cores Shared usage Storage speed Query performance Long sessions Maintenance jobs Parameters Reporting demand App Server Memory Cores JVM Architecture JVM Memory JVM GC Settings Maintennance

6. www.regoconsulting.comPhone: 1-888-813-0444 6 Application configuration issues typically require a mix of both functional and technical changes. The changes are often caused by suboptimal configurations. Job timing Leverage evening downtime window but coordinate with DBA Run database and system maintenance jobs after Clarity jobs complete Avoid large data changes (e.g. post timesheets regularly) Job conflicts Avoid conflicts between slicing, posting, etc. Security model Use global rights if possible Minimize the use of instance rights Page layout Browsers and the application have real limits to what they can digest Slice settings Minimize slice time ranges Period settings Close time and fiscal periods. Code optimization Suboptimal SQL and Gel is the number one issue we see! Application configuration tends to force functional settings

7. www.regoconsulting.comPhone: 1-888-813-0444 7 Application server issues typically an increase in the capacity of the application servers. Key indicators of an application server issue are high application cpu and heap dumps. Memory 6 GB for the app JVM is great – but 7 GB is worse Never less than 2 GB for the BG – typically 2.25 GB is good Cores 1 Core per JVM or BG 1 Core for the OS 1 Core for GC JVM Architecture 1 or 2 BGs 50 to 150 concurrent users per JVM Leverage a XOG / Admin / Scheduler JVM JVM GC Settings Parallel garbage collection if more than 1 core Maintenance Weekly restarts may be necessary, but can typically be avoided if architecture sized correctly. Application server issues are hardware related

8. www.regoconsulting.comPhone: 1-888-813-0444 8 Database issues are often a mix of hardware, customization, and maintenance. Memory Most common problem. Clarity LOVES memory! Cores Uncommon problem – start with tuning and memory Shared usage Applications need to play nice Storage speed Clarity demands a high speed SAN. Memory compensates for IOPs…. Query performance & Long running session Second most common problem! Efficient SQL is critical. Sessions persist after there are not visible on the application! Maintenance jobs Do not run standard Oracle database stats job Parameters Contact Rego for environment specific database parameters Reporting demand Monitor and plan for Crystal and Webi reporting Database server issues are typically tuning related

9. www.regoconsulting.comPhone: 1-888-813-0444 9 There are a variety of sources providing key information on performance. Rego Exchange has portlets that help monitor jobs, processes, and database (Oracle) performance. Performance data exists in a variety of data sources Log & Config Files App Logs BG Logs App Access Logs Process engine Database Reports Oracle advantages Deadlocks Waits Physical IO Cache Memory Long sessions Top SQL by CPU Top SQL by IO Table fragmentation Table configuration Infrastructure Diagrams Confirm Cores Confirm Memory Confirm IO Confirm Network GC Performance

10. www.regoconsulting.comPhone: 1-888-813-0444 10 Addressing performance issues is an iterative process!!! Start with the low hanging fruit. Issues often mask the more systemic issues. Performance is an iterative process Critical Configuration JVM Config Query Tuning DB Health DB Locking Job Schedule Hardware & Tuning App HW DB HW DB Config Query Tuning Systemic Performance Assessment Maintenance Program Configuration Assessment

11. www.regoconsulting.comPhone: 1-888-813-0444 11 Any questions before we continue? Discussion & Questions

12. www.regoconsulting.comPhone: 1-888-813-0444 12 Symptom Application heap dumps, out of memory warnings, and periodic slowness Database appears to be healthy Clues Clarity 13 requires additional capacity (memory & cores) JVMs heaps were 1.5 GB or the app and 1.0 GB for the BG Application JVMs spending significant time garbage collecting Symptoms appear during peak usage time Database is healthy Resolution Increase memory for JVMs to 6 GB for the apps and 2 GB for the BB Increase cores to 1 core per BG, 1 core per APP, 1 core for OS, and 1 core for GC. Add JVM for XOGs / Admin / Scheduler Result Stable Dev environment Pushing to production If cores are limited, try memory increase first and watch GC performance Real-world Case: Application Sizing

13. www.regoconsulting.comPhone: 1-888-813-0444 13 Symptom Frequent & persistent application slowness Database CPU and application CPU are inconsistent Clues Long running sessions on the database (more than a few minutes) Blocking sessions High physical I/O Resolution Moved to the Clarity stats job (Oracle) nightly & disabled the Oracle cron job Increased the size of the database cache (PGA and SGA) Rebuilt indexes associated with long running SQ Result Stable and consistent production environment Exposed additional queries that needed to be tuned Exposed need to establish tuning and maintenance process Real-world Case: Database I/O and Tuning

14. www.regoconsulting.comPhone: 1-888-813-0444 14 Symptom Select users long waits with select portlets and pages Periodic system slowness Oddly high database CPU Clues Long running sessions on the database (more than a few minutes) Top SQL includes portlet queries with poor SQL Resolution Tuned the queries causing the issue Changed the page configurations to render on filter only Set default filter for the portlets Result Improved portlet speed Eliminated long running sessions (led to system issues) This can also apply to WebI and reports Real-world Case: User Portlets and Configuration

15. www.regoconsulting.comPhone: 1-888-813-0444 15 Questions Contact US 888.813.0444 Email Contact info@regoconsulting.com Web Site www.regoconsulting.com Thank you. Presenter: Steve Seaney