1. Pacific North West Chapter of IAHCSMM Spring Education Seminar
March 31, 2012
Natalie Lind, CRCST, CHL, FCS
IAHCSMM Education Director

2. Preventive Maintenance for People…
…Surviving (and Thriving) in Today’s CSSD Environment.

3. Objectives:
List common stressors that impact the CSSD work environment.
Discuss strategies for dealing with change.
Describe techniques for developing a positive work environment.

4. First…
…a short survey.

5. If you answered YES to any of these questions…
Welcome to CSSD!

6. Ever had One of Those Days?

7. We often…
…Take better care of our equipment than we do of ourselves.

8. We spend most of our time
Meeting the needs of others.

9. What’s your schedule for
Human Preventive Maintenance?

10. Preventive Maintenance for People
Skilled, productive, and positive workers don’t happen by accident; they are developed with care.

11. Meeting Patient Needs is Stressful
Turnaround Instruments
Add on cases
Schedule Changes
Missing Instruments
Equipment Problems

12. STRESS
Work Overload
Communication Problems
Personal Conflicts
Change

13. Stress Insecurity Lack of Adequate Training Poor Planning
Prioritization Problems

14. Conflict
…is unavoidable.
…can be managed.

15. Change
Sometimes keeping up with change seems like a full time job!

16. How do you respond to change?

17. Do you work with any of these?

18. Remember, change brings good things too!

19. Change Fear Learning Frustration Patience Communication Acceptance
Grieving
Empathy
Learning
Patience
Acceptance
Routine
…someone will change things again!

20. Recognize Change as a Process
Know how you react.
Work on improving your process.
Help your co-workers adjust by creating a positive environment and a “can-do” attitude.

21. Change
Been There.
Done That.
Can do it again!

22. We spend most of our time…
…meeting the needs of others.

23. What do we need? Appreciation Respect Consideration Validation Empathy
etc.

24. Our Co-Workers have the same needs!

25. It isn’t difficult to say:
Thank you
Good Job
Good Morning
Need some help?
We can do it!
Please

26. A True Story…

27. Little Changes Can Mean A Lot
If one bad apple spoils the whole bunch, what can one good apple do?
Natalie’s CSSD Department Experiment
“Mary”

28. Let’s Practice

29. Let’s Practice some more!

30. We get paid to: Assemble Instruments Fill Requests Build Case Carts
Decontaminate Items

31. We also get paid to: Be Polite & Respectful Behave Professionally
Get along with our Co-Workers
Provide Customer Service
Maintain our Skills

32. Personal Preventive Maintenance
Take care of your health.
Get enough rest.
Get away from the stresses of work.
Take some time for you.
Set limits.

33. We spend most of our time…
…meeting the needs of others.

34. What do you want? Career Growth? Certification? A Promotion?
To Maintain where you’re at?
A different job?

35. Create a Game Plan.
Follow your plan.
Adjust as necessary.

36. Preventive Maintenance
Check your behaviors.
Set the pace with a positive attitude.
Learn new skills and refine old ones.
Contribute to your work group.

37. What about my co-workers?

38. Ever Wonder?

39. Wouldn’t it be nice if…
People Problems were as easy to identify as Equipment and Instrument Problems?

40. Good News - Bad News

41. You CANNOT Change your co-workers.
You CAN Change how you react to them.

42. Your co-workers have varied:
Cultural Backgrounds Lifestyles Religious Beliefs Political Affiliations Personal Interests Abilities etc.

43. Remember that
None of those differences should change how your group fulfills its’ mission.

44. Like a Puzzle…
…each different piece is needed to make up the whole picture.

45. You most likely work with people...
who don’t have the same work ethic as you do.
who can be difficult to communicate with.
who don’t prioritize the way that you do.

46. Remember WHY you’re here.
Don’t lose sight of the purpose of your team.
Communicate, Communicate, Communicate!

47. Each day, when you come to work…
…you get to decide which side of the scale you will step onto.
Will you lend your “weight” to a Positive or Negative Work Environment?

48. You are an important part of your team!
Your Team is Important!
You are an important part of your team!

49. Your Entire Department
Will benefit from a little Preventive Maintenance for People.

50. Preventive Maintenance for you
is critical to your success!

51. Some Additional Thoughts…

52. Work for your Patients Remember why you are here.
Partner with your Team.

53. In our fast-changing environment, everyone’s a beginner!
Don’t get discouraged
In our fast-changing environment, everyone’s a beginner!

54. Think about it
Snowflakes are one of nature's most fragile things, but just look what they can do when they stick together. - Vesta M. Kelly

55. The Dollar Test

56. Thank you for all you do!

57. International Association of Healthcare Central Service Materiel Management www.iahcsmm.org

58. Thank You!