2. EFFECTIVE FEEDBACK
Verbal or nonverbal communication to a person or group providing information as to how their behavior is affecting or influencing you.
Viewgraph #8-1

3. JOHARI WINDOW MODEL ARENA (A) BLIND SPOT (B)
Things I do not know about myself.
Things I know
Things you know
You know
FACADE (C)
UNKNOWN (D)
Things you do not know and things I do not know
You do not know
I know
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4. ARENA BLIND SPOT FACADE U N K O W KNOWN BY OTHERS UNKNOWN BY OTHERS
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5. REASONS FOR GIVING & RECEIVING FEEDBACK Personal growth
Find out about self
Gain insight
Open environment
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6. HOW TO GIVE FEEDBACK
When the other person has indicated a willingness to receive it
use terms that describe the other’s behavior with the least amount of interpretation and that accurately describes the behavior
Be timely
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7. HOW TO RECEIVE FEEDBACK
Be non-defensive
Ask for more information
Say that you do not want feedback
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8. WHAT TO DO WITH FEEDBACK
Use it
Think about it
Forget it
Viewgraph #8-7