1. 1 Technical Paper #2 Ammonia Refrigeration Management: Fine Tuning the People Machine Presented at: IIAR 2006 Ammonia Refrigeration Conference & Trade Show, Reno, Nevada By: Lawrence F. Tex Hildebrand Vern M. Sanderson Wagner-Meinert, Inc., Fort Wayne, IN.

2. 2 Before you fine tune your team, you must fine tune yourself.

3. 3 Fine Tuning yourself! First do no Harm. If you cant make the situation better stay out of it!

4. 4 Fine Tuning yourself! Be Positive! Avoid negative phrases How are you doing today? Correct responses: Great, Getting better, looking forward to the day Never: Horrible Back hurts Life sucks

5. 5 Fine Tuning yourself! Be open to suggestion If you refuse to listen to suggestions, people will stop giving them to you!

6. 6 Fine Tuning yourself! Do not resist change!

7. 7 Fine Tuning yourself! Language! AlwaysNever Team MemberSubordinate LeaderBoss Could you?I said! What do you think?I want …

8. 8 Fine tuning your Team!

9. 9 Fine Tuning your Team – Hire Right! 1.Hire Spark plugs!

10. 10 Fine Tuning your Team – Hire Right! 2.Avoid the Right Person – Wrong Team syndrome!

11. 11 Fine Tuning your Team – Hire Right! 3.Bring the cat!

12. 12 Fine Tuning your Team – Hire Right! 4.Dont hire mercenaries!

13. 13 Fine Tuning your Team – Home Building! Work environment = living environment Total Hours WorkSleepCommuteHome 8,7602,2502,555125< 3,830 8,7603,3752,555250< 2,580

14. 14 Fine Tuning your Team – Team Building! Keys to team building: Know your team Your team needs to know each other Let your team know you Pirate Mentality

15. 15 Fine Tuning your Team – Motivate! Pride in: Company Work Accomplishment Team System

16. 16 Fine Tuning your Team – Motivate! Enjoyment: Task Additional Responsibilities Voluntary teams / committees Company sponsored community events.

17. 17 Fine Tuning your Team – Motivate! Off-time Flexible schedule. Increased time-off.

18. 18 Fine Tuning your Team – Motivate! Environment: Radios Coffee Pots Posters Chairs Parking spots Offices

19. 19 Fine Tuning your Team – Motivate! Tools:

20. 20 Fine Tuning your Team – Hug! Take time to congratulate!

21. 21 Fine Tuning your Team – Hug! Discipline Punish Discipline = Teach

22. 22 Fine Tuning your Team – Invest! Pay employees prevailing wage + If you cant, explain why! If you cant long enough they will leave!

23. 23 Fine Tuning your Team – Invest! Training: Base line. Job Specific / Task Specific. For promotion For possible promotion Which will not be beneficial to the company.

24. 24 Fine Tuning your Team – Contractors Dealing with contract employees: Same motivations Loyalty is a consideration. You should have the same expectations. Realize most contractors are specialists in their field.

25. 25 Myths

26. 26 Ownership Ownership is achieved: Operators look at the operation of the system as their personal responsibility. Dollars are spent as if they were coming from the operators pocket. Decisions are made for the benefit of the system not the individuals.

27. 27 Questions? Thank You! VERN & TEX