1. Working Knowledge Training
Lesson 2

2. Overview Setting up/Editing different types of Outputs
How to add a cell phone
How to add an address
How to add a phone number
How to add a pager
How to add a radio channel
Setting up/Editing a route of escalations

3. Outputs – Text Message (Cell Phone)
1. Select Configuration – select Outputs
2. Select the Cell Phone icon from the Add list or select an existing cell phone – select the Edit button
3. Cell Phone Properties
Output Name – enter a name for the phone – will
appear on the Output list
Phone Number – enter the phone number of the
phone – no spaces or dashes
Provider – select the provider from the list

4. Outputs – Text Message (Cell Phone)
4. Availability Not Available – cell phone will not receive text messages Always – cell phone will receive text messages 24 hours a day 7 days a week Specific Shifts – select the schedule & shift(s) the cell phone is to receive text messages
5. Select Save & Add New to setup multiple cell phones in one session – only available
when adding a New cell phone. Select Save & Exit to save this Cell phone or Discard &
Exit to delete the New Cell Phone or changes made to an Existing Cell Phone.

5. Outputs – Email Address
1. Select Configuration – select Outputs
2. Select the icon from the Add list or select an existing – select the Edit button
3. Properties
Output Name – enter a name for the – will
appear on the Output list
To Address – enter the complete address
Include Tagline – select to include Date & Time on
on the message

6. Outputs – Email Address
4. Availability Not Available – address will Not receive s Always – address will receive s 24 hours a day 7 days a week Specific Shifts – select the schedule & shift(s) the address will receive s
5. Select Save & Add New to setup multiple s in one session – only available
when adding a New . Select Save & Exit to save this or Discard &
Exit to delete the New or changes made to an Existing .

7. Outputs – On-Site Pager
1. Select Configuration – select Outputs
2. Select the Pager icon from the Add list or select an existing Pager – select the Edit button
3. Pager Properties
Output Name – enter a name for the pager – will
appear on the Output list
Capcode – enter the Capcode for the pager
Numeric – select to only send numbers in messages

8. Outputs – On-Site Pager
4. Availability Not Available – pager will Not receive messages Always – pager will receive messages 24 hours a day 7 days a week Specific Shifts – select the schedule & shift(s) the pager will receive messages
5. Select Save & Add New to setup multiple Pagers in one session – only available
when adding a New Pager. Select Save & Exit to save this Pager or Discard &
Exit to delete the New Pager or changes made to an Existing Pager.

9. Outputs – Phone Number (Audio Message)
1. Select Configuration – select Outputs
2. Select the Phone icon from the Add list or select an existing Phone – select the Edit button
3. Phone Properties
Output Name – enter a name for the phone – will
appear on the Output list
Classification – Standard (normal phone dialing) for
other types of calling contact VersaCall Support
Phone Number – enter the phone number of the
phone – no spaces or dashes

10. Outputs – Phone Number (Audio Message)
4. Availability Not Available – phone will Not receive messages Always – phone will receive messages 24 hours a day 7 days a week Specific Shifts – select the schedule & shift(s) the phone will receive messages
5. Select Save & Add New to setup multiple Phones in one session – only available
when adding a New Phone. Select Save & Exit to save this Phone or Discard &
Exit to delete the New Phone or changes made to an Existing Phone.

11. Outputs – Radio Channel
1. Select Configuration – select Outputs
2. Select the Radio Channel icon from the Add list or select an existing Channel – select the Edit button
3. Channel Properties
Output Name – enter a name for the channel – will
appear on the Output list
Channel Number – enter radio channel number
Phone Number – enter number of times to replay
the message on the channel
Include Escalation – select to have the escalation
level number stated on the message

12. Outputs – Radio Channel
4. Availability Not Available – channel will Not receive messages Always – channel will receive messages 24 hours a day 7 days a week Specific Shifts – select the schedule & shift(s) the channel will receive messages
5. Select Save & Exit to save this Channel or Discard & Exit to delete the New Channel or changes made to an Existing Channel.

13. Routing – Properties 3. Properties Tab
1. Select Configuration – select Routing
2. Select the Add button to set up a new route or select an existing Route – select the Edit button
3. Properties Tab
Route Name – enter a name for the route – will appear on
the Routing list
Repeat Last Escalation – select to repeat the message
continuously on the last escalation level until the call is
acknowledged

14. Routing – Escalations 1. Select Escalations Tab – select Add icon
2. A new Escalation properties menu will appear
Duration – enter the amount of seconds you want to elapse
before the next escalation message is started
Description (Optional) – enter a description for the escalation
level if needed
3. Available
Select – select an output from a list of all outputs
Search – select an output by searching for a specific output
name

15. Routing – Escalations
4. Select all outputs to be added to the escalation – hold CTRL key and click on outputs to select multiples
5. Select the Add button to place the selected outputs in this escalation
6. Included – all the outputs placed on the escalation will appear in the list

16. Routing – Editing Escalations
4. Select Add icon to add a new level to the escalation
5. To enable all editing icons select a level from the list
6. Icon functionality
Remove the selected level
Duplicate the selected level
Copy the selected level to the clipboard
Paste the level from the clipboard
Move the level down in the order
Move the level up in the order

17. Routing – Editing Escalations
7. Select a Level from the list
8. The Duration & Description can be edited
9. Outputs can be removed from the level by selecting the from the Included list and selecting the
Remove button. Outputs can also be added by using the steps learned earlier in this presentation.

18. Summary Outputs Availability Routing Escalations Editing Levels
Adding or Editing a Cell Phone for Text Messaging
Adding or Editing an Address for Messaging
Adding or Editing an On-Site Pager for Messaging
Adding or Editing a Phone Number for Audio Messaging
Adding or Editing a Radio Channel for Audio Messaging
Availability
Select when the Output is to receive Messages
Not Available
Always Available
Available for specific shifts
Routing
Adding or Editing a Route
Escalations
Adding a Level
Adding Outputs to a Level
Editing Levels
Removing a Level
Duplicate a Level
Copy a Level to the Clipboard
Paste a Level from the Clipboard
Move a Level up or down in the order
Removing Outputs from a Level
Changing the Level Duration

19. Practical Application
Outputs – add an output that applies to your configuration
Add a Cell Phone
Add an Address
Add an On-Site Pager
Add a Phone Number
Add a Radio Channel
Routing
Add a Test Route
Escalations
Add a Level to the Test Route
Add Outputs to the Level
Editing Levels
Remove a Level
Duplicate a Level
Copy a Level to the Clipboard
Paste a Level from the Clipboard
Move a Level up or down in the order
Remove Outputs from a Level
Change the Level Duration

20. Additional Information
VersaCall VT3000 Wikipedia page – a manual that mirrors the software
Overview Pages
Outputs
Routing
How To Guides – step by step instructions on specific tasks
Add a Cell Phone (Text Messaging)
Add an Address
Add an On-Site Pager
Add a Radio Channel
Add a Route