1. ESS Safety Training Updates & developments
Lars Aprin
ESHAC #9 meeting, October 2018

2. Structure of the presentation
Presentation focuses on selected processes of the ESS Safety Training Lifecycle:
Also: update on Learning Management System (LMS), risks & challenges, customer service and access management.
ESS Safety Training Lifecycle
Program Development
Training Identification
Session Coordination
Program Evaluation

3. Status of the Training Program
Training courses offered at the moment: 20 class room courses; 5 e-learning courses
Course landscape is constantly expanding. Developments since May 2018:
ATEX; BAS-U; Forklift truck; Crane Operator; Electrical Safety (Basic); Electrical Safety (Advanced); Fall Protection; Hot works; First Aid (Basic); Mobile Elevated Work Platform; Preparing archiving of paper documents; Radiation Protection (Supervised Areas); RESSQ-Mech; Safe Lifting; Scaffolding; Site Safety Induction; Site Visit Responsible Training; Slinging & Rigging; Use and Inspection of Pressurized Devices; Use of Epoxy
Cryogenic Safety (Awareness); Electrical Safety (Awareness); Test Stand 2 training; Incident Reporting at ESS; Safety in G01 training
G01 Safety Training; Incident Reporting at ESS; Safety at Test Stand 2; RESSQ-Mech (ESS Rules for Quality Regulation); Slinging & Rigging; Site Visit Responsible Training;
Added / new: 6 courses
→ More ESS training responsibility over the next years
→ Increase of quantity and heterogeneity
ESS Safety Induction; Radiation Protection (Awareness Level); Safety at Beam Diagnostics Lab; Control Room Training (G01); Electrical Operation / Electrical Safety Leader; Transportation of Dangerous Goods;
In development: 6 courses
Radiation Protection courses; Electrical Safety (Manager training); Electrical Safety (High & low voltage); Office Safety Tour; Introduction to EAM; Klystron Gallery; Security courses; Risk Assessment…
Scheduled: 10 + courses

4. Further standardization of course development
Linked to ESHAC recommendation 11
Development of the course together with the SME
Start
Stakeholder
identification
Starting individual Jira projects for each course of the modular course map
Course testing
End
Breaking down the domain specific training need into a Modular Course Map

5. Provided training sessions in 2018
E-learning: 751 person followed an e-learning including a certificate ( ).
Classroom training: 37 sessions have been provided ( ).
277 persons have been trained via classroom courses ( ).
New: Introduction of fixed sessions (from request to offer oriented training coordination)
Screenshots of the classroom & e-learning portfolios and a sample course information page:

6. Profiling the learner: Learning Paths
Linked to ESHAC recommendation 9, 10
Need to enter hazardous area
Need to perform hazardous work
Induction Training
Everyone arriving at ESS
Awareness Training
Access Training
Action Training
Start of work
Role Training
Problem: How to help supervisor and learner to identify the needed training?
Introduction of learning paths in development. Based on parameters: global, location, work, role.
Implementation: User-friendly tool on the Safety Training website.

7. “Train the Trainer” Program to be set up
At the moment
Most classroom course are provided by companies. We have only a few in-house trainers.
We do not have an official ESS role “Trainer”.
Problem
Training needs of ESS get more unique and specific over time.
Training requests will increase with the growing number of available courses.
External provision of training is expensive.
We have a need for more in-house trainers.
In preparation
Setting up an ESS “Train the Trainer” program is in planning.
Initial domains: Electrical Safety, site induction, RP and lifting vehicles.
Instructing needs to become officially recognized as an ESS task (job description / R2A2)

8. Improvement of the customer service
Screenshots of the start page of the Safety Training website.
Improved services: Website clearer and more user-friendly
New services: Safety Training FAQ; integration into SNOW; introduction of a session calendar

9. Status of the Learning Management System project
Contract signed based on 90 well specific requirements.
Project plan including 8 sprints
Preparation and Kick off
Foundation
Basic set-up
Learning Foundation (Learning catalogue)
Learning Content
Being compliant
Reporting/Analytics/Notifications
Customer Activities - Production readiness
Project Management: Agile approach
Very close collaboration with project owners intended (steering committee)
Start of implementation phase: Late 2018.
Next step: ESS resource planning.
Selection coincides with literature recommendation
(Fosway Group report 2018, HR analyst group)
(vendor)
(supplier & PM)

10. Integration of Safety Training & Access Control
Safety Training and Access Management technically integrated; JIRA, Insight based
Other systems, e.g. work order; RP
Safety Training
Access Management System
Access
Control System
Certificate
(Insight interface: Area ↔ Training)

11. Evaluation of Customer Satisfaction
Linked to ESHAC recommendation 12
Every classroom session is evaluated with respect to the quality of the training coordination, the course content & structure and the performance of the instructor. Until now: 8 sessions (by 60 learners) evaluated . Three examples (total of 23 questions):
“The service provided by the ESS Safety Training staff was very effective.”
“I would recommend this training course to other colleague.”
“The subject matter was presented in a clear and structured way by the trainer.”
Strongly
disagree
Somewhat
Neither agree nor disagree
agree

12. Risks Undesired event Possible consequences Possible causes
Increasing number of requests for new course developments exceeds training capacities
Stakeholders start developing training themselves
Decrease of module quality
Missing the goal of a modular training landscape
Too little resources (1,5 resources at the moment)
Too late realization of need for module development
Too little support by Subject Matter Expert (SME)
Workers are not appropriately trained when they start their work
Denied access: frustration of learners
Work is carried out without training; violation of legal requirements
Delay of work tasks
Too late identification of training need
Safety culture: Perception of training as a "necessary evil"
Increase of "no shows" and overtraining (“too many shows”) of learners
Administrative work load slows down course development and the development of training structures
Improper / no risk assessment in advance
Full reimbursement of training by ESH
Learner try to benefit beyond work
Learning Management System (LMS) Project: Deviation from the requirements during implementation phase
We cannot use the full potential of the LMS
Increase of future project follow-up work
Too little resources
Too high implementation pace
Too little consultation with ESH regarding safety knowledge concepts
Too much focus on IT

13. Thank you.