1. Presentation to Functional Council
Lorolpedia
Presentation to Functional Council

2. Lorolpedia structure Eight categories Sub categories Parent articles
Being Ready for Action
Looking the business
Meeting and greeting
Getting the basics right
Ticket Office Manual
TOM
Chapter 1
Chapter 2
Making a difference
Playing it safe
Stepping up
Service Disruption
PIDD
PIDD Principle 1
PIDD Principle 2
Alternative routes
Reviewing and improving
Eight
categories
Sub
categories
Parent
articles
Articles

3. Categories
Categories are used to make navigating the knowledgebase easier. There are eight categories which are also used in the CS Handbook:
Being ready for action
Looking the business
Meeting and greeting
Getting the basics right
Making a difference
Playing it safe
Stepping up
Reviewing and improving
Categories can also be divided into sub-categories. For example, Stepping Up is divided into:
Service disruption
Alternative routes
This helps to link articles on the same subject together.

4. Articles
Information is organised into articles. Articles are grouped under a category.
Sub categories allow a second level of grouping.
Very long documents, for example the Ticket Office Manual (166 pages), can be broken down into a series of articles linked together by a parent article to make it easier to follow.
Example
In this example, PIDD – What is Passenger Information During Disruption?, is the parent article.
10 articles are grouped under the PIDD articles.
Some articles have sub-headings like ‘Line Status’.

5. Logging In Visit: http://kb.lorol.ispwebhost.com/editor/
Enter your username and password

6. User accounts There are different types of user account: Viewer Editor
Publisher
Manager
Username & password No
Yes
View articles in app and web version from LOROL PC
Create articles
Publish articles
Create/change new users
Access management section
Access web version outside LOROL network

7. Editor dashboard The menu is on the left. Here you can:
Articles – view a list of articles.
Categories – view a list of categories
Tags – view a list of tags.
Videos – add video links.
Files for download – add documents to download.

8. Articles menu List of articles Create a new article
Delete an article using the ‘trashcan’. Trashed articles are moved to ‘View trashed articles’ section.
Toggle the tick/cross to publish/unpublish articles
Tags attached to articles

9. New articles Choose the category Title Parent article Tag the articles
When was article published
Add links to related articles
If you are updating the article, what is the date of the update.
In here should go the key message of the article
Article copy goes in here
Tick here to add documents to download
Click save to finish editing the article

10. What will the article look like?
Author, publish and update information
Title
Key points
Links to related articles
Parent article
Files to download
Headings within article
All articles under the parent