1. Multi-Unit Organizational Structure

2. Objective To Implement a Multi-Unit Organizational Structure that will maximize efficiency and potential profitability.

3. Foundations for Success Consistency -Attainable goals Structure -what needs to be done? -by whom? -when and why? Business plan -Road map to success Strong Management Team

4. Foundations for Success(cont) Maintain a clean restaurant Complete/accurate paperwork -Control sheets -Wisr Provide excellent customer service Deliver strong and continuous training Provide a quality product Develop a strong marketing plan

5. Foundations for Success(cont) Cash flow -what money is available? Distance between Subway restaurants Store Profitability Develop a Budget Staffing:3% or 4% of Net Sales (above manager) to pay for staff

6. What is a Business Plan? Typical Topics Covered –Company Description –Product and Services –Marketing Plan –Operational Plan –Management and Organizational Structure –Financial Plan

7. Critical Areas Multi Unit Operators must run units as Restaurants vs. Sandwich Shops Communication –Meetings Remain Focused –Goal setting –Time bound Controlling Costs Controlling Turnover

8. Critical areas, Cont. Maintain a proper and positive attitude More incentives/motivation Time Management Training Delegation

9. Multi-Unit Focus Company Philosophy/Leadership Attitude –Need to articulate Mission, Goals, Standards Operations – Customer Service, Quality Product, Clean Stores and Employees Training – Top to bottom! Manuals/Policies/Procedures/Systems Legal/Reprimanding Documentation Job Descriptions

10. Multi-Unit Focus, cont. Compensation –Competitive –Reward for performance Organization Structure Marketing/Street fighting/Crew Incentives Delegate –Hire staff that can do! –Little direction necessary Increase Sales/Increase Profits/Decrease Costs

11. Organizational Structure 2-5 Restaurants

12. Organizational Structure 6-10 Restaurants

13. Organizational Structure 10-15 Restaurants

14. Organizational Structure Above 15 Restaurants

15. Director of Operations Store Operations Company Atmosphere -mission statement -cleanliness –Décor (upgrade) Store Leases and Appearance –Review & negotiate leases Communication

16. Director of operation(cont) Goal setting: Food cost limits Control bread Control money Labor cost Sales

17. Director of operations (cont) Additional Roles: Accountant/bookkeeper Human resources Marketing Trainer Maintenance/construction

18. Company Controller Corporate Officer Cash Management Accounting Budget and Planning Reporting Compliance Benefits –Retirement –Insurance Risk Management

19. Human Resource Director This position could help to: –Save time for the Director of Operations and Area Supervisors –Save worrying about unjust lawsuits –Build company morale –Upgrade company manuals and policies as needed –Give 30 day training checks to every employee –Conduct exit interviews as a neutral party

20. –Personnel Management –Ongoing Training –Workers Compensation Injury Management –Unemployment Claims Management –Sexual Harassment Handling –Compliance with Federal and State Laws –Preventing and Handling Unlawful Terminations –Creating Policies –Other Miscellaneous Duties Human Resource Director, cont

21. Area Supervisor Responsible for Operations Manual Maintain Operational Guidelines Ensures that Policies and Procedures are followed Assist Crew in Stores Acts as Interim Manager Proper training/staff and mangers Customer complaints Controls Costs: – Food Costs – Labor Costs – Money Shortages – Bread Shortages – Sales Declines – Turnover/High/Significant

22. Marketing Director Responsibilities to: –Public Relations –National and State Markets –Street Fighting –Marketing Budget –Market Vendors –Media Placement –Tracking

23. Maintenance and Construction Specializes in: –HVAC –Refrigeration –Cooling/Heating –General Handyperson –Contractors

24. Receptionist Professional corporate image Answering, Screening, Routing, & Message Taking regarding all incoming phone calls Greeting & Screening of visitors Opening, Sorting & Distributing incoming mail Preparing & Posting of outgoing mail Monitoring, Purchasing & Storage of office supplies Receiving & Verification of CODs & other orders received

25. Administrative/Bookkeeping Assistant Check Book Maintenance Store Paperwork Purchase Orders/Accounts Receivable Returned Checks Accounts Payable Administrative

26. Payroll Clerk Administration Preparation of Weekly Payroll

27. Managers Weekly Store Paperwork –Transmission Scheduling Controls Sales Labor costs Food cost Orders Products and Supplies Store Operations In-store Marketing Employees hiring

28. Additional information Terry Mcmorrow -subsand@comcast.net Tony Panagakos -subareaman@comcast.net Evan Lintz -e4l1775@yahoo.com Michael Marinello -marinello_m@subway.com