1. Your Time to Grow! Alpine Technology REGIONAL SEMINAR 2018

2. Technology Updates & AlpineLive
Steve Fleming
Owner-COO
(719) , ext. 110
Technology Updates & AlpineLive

3. GOALS OF THE SESSION 1 2 3 4 What does the future of Windows
hold for you? 2
Considerations with respect to
upgrading to VRPE 10 3
Is AlpineLive right for you? 4
Printers and Other Issues

4. MANAGING YOUR SERVERS Server upgrades and changes happen regularly
VRP6 built on old infrastructure…legacy
Client-Server model not compatible
Eventually it will NOT work
Follow recommendations or move to VRPE 10

5. MANAGING YOUR SERVERS Licensing Changes, Cost increase SMB 3.1.1
Some applications (including Microsoft Access and RAMS) are not designed to work with SMB protocol beyond SMB 1.
GPO (Group Policy Object) changes for mapped network drives
Update / Replace causing frequent disconnects and corruptions

6. Running VRP Outside Recommended Install
MANAGING YOUR SERVERS
Running VRP Outside Recommended Install
Client-Server Architecture
RDP-Terminal Server
Architecture

7. Issues related to Client-Server setup cause unpredictable results
MANAGING YOUR SERVERS
Running VRP Outside Recommended Install
Issues related to Client-Server setup cause unpredictable results
Data corruption
VERY slow processing
Unable to run processes
Unknown errors
Local IT should set up workstation as normal, create remote desktop link to your remote desktop server

8. MANAGING YOUR SERVERS
Antivirus- Built in
Harder to control / Predict
UAC (User Account Control) changes
VRP6 Client / Server requires Run as admin rights.

9. MANAGING YOUR SERVERS
More security
Local computer permissions
Network Permissions
Server Permissions

10. WHICH PATH SHOULD YOU TAKE?
Visual RAMS-Pro
Version 6
Visual RAMS-Pro
Version 10
Cheaper / no upfront cost
Increased yearly support cost
Increasingly complex issues / Unsolvable issues
VRP 6 is at end of life
Higher upfront cost
Robust and Modern database
Easily Scalable as your business grows
Increasing feature set
Cheaper support costs
Easier hardware upgrade path if leveraging Hyper V

11. Considerations for Visual RAMS-Pro Version 6
Remote Desktop is the ONLY supported method of running VRP6
Configuration issues are limited to 1 machine vs entire office
Generally faster performance-significantly reduced Batch processing time
Mitigate corruption issues due to failing Client / Network hardware
Significantly reduced cost to add workstation or user
Visual RAMS-Pro
Version 6

12. Considerations for Visual RAMS-Pro Version 6
VRP6 Minimum system requirements (See Kayako Knowledgebase)
Increasing support costs related to keeping older software operation on modern systems
Also see (Top Ten Reasons you need to know about Terminal Services)
Visual RAMS-Pro
Version 6

13. Considerations for Visual RAMS-Pro Version 10
Required to move to remote desktop environment
Central Server that all users log into directly.
Microsoft CAL Required per user to connect
Easy addition of user / Workstation
SQL Server database
SQL Server
Various licensing options ranging in price – all built into an AlpineLive subscription.
Robust backups
Batch issues are largely a thing of the past
DBA highly recommended to manage SQL
Visual RAMS-Pro
Version 10

14. Considerations for Visual RAMS-Pro Version 10
Depending on office size dedicated Server required for SQL
Sophisticated hardware should be used for dependable uptime $$$
Hyper-V might be a good solution
More than one virtual server per physical server
Virtual SQL server and virtual application server
Visual RAMS-Pro
Version 10

15. TAKING A LOOK AT YOUR HARDWARE
Workstation used as a server
Switches in place to extend number of computers.
File level backups only
Freeware antivirus
No IT Support
VRPE 10 Install IMPOSSIBLE!

16. TAKING A LOOK AT YOUR HARDWARE
Consumer grade dedicated server
Router in place
Client / Server RAMS install
Automatic system level backups stored locally
Consumer grade network hardware
Semi Reliable Local IT
VRPE 10 Install IMPOSSIBLE!

17. TAKING A LOOK AT YOUR HARDWARE
Enterprise grade dedicated server
Raid Array storage system
Domain permissions configured
Users logging in to server using Remote desktop
Enterprise grade network hardware
Responsive, skilled IT that can provide QOS agreement
VRPE 10 acceptable install possible

18. What would an “ACCEPTABLE” install look like?
$10, ,000 for server hardware to meet needs of a user office
Powerful host server to run Hyper-V for the VM’S to run on
3 Virtual Machines Needed:
Application Server
SQL Server
Domain Controller

19. TAKING A LOOK AT YOUR HARDWARE
Hyper V server Cluster
Failover Protection
SAN Storage system
Onsite IT
VRPE 10 Proper install

20. ALPINELIVE No 3-5 year hardware upgrade cost
Enterprise grade Hardware and Support
24/7 onsite staff watching for issues
8 million last year spent on upgrades
No 3-5 year hardware upgrade cost
Significantly reduced time support time before resolution
Significantly reduced support costs
Local hardware can be consumer grade
Access from anywhere you have internet connection

21. we depend on printers for day to day operations
For better or worse…
we depend on printers for day to day operations

22. PRINTERS IN YOUR OFFICE
Generally work well
Reasonably forgiving of improper install

23. PRINTERS IN CLOUD COMPUTING
Once upon a time…
Then one day…
R.A.A. Reports
Route List
Work Orders
A/R Aging Reports, etc…
The End…we hope!

24. PRINTERS IN CLOUD COMPUTING IT Printer Manager Start-Up Kit?
Have a Jam?
IT Printer Manager Start-Up Kit?

25. YOUR TWO OPTIONS TO MANAGE YOUR PRINTER(S)1
Having Experts who understand the Printer you are buying help you
Have Expert audit your System / Install
Get them to recommend method of Install and Drivers to use
5 minutes with the Printer Rep can save MONTHS of troubles
Alpine / Local I.T. are not experts with printers 2