1. Outline… A. Introduction, definitions and background
Components of a programme MIS
Functions of a programme MIS
Social protection registries information systems
B. Integrated Social Protection Information System
Social Registries
Integrated Beneficiary Registries
Examples of Integrated SP Registry models (Kenya, Turkey, Chile, South Africa and Indonesia)
C. Requirements for establishment of integrated SP MIS
Policy requirements
Operational needs

2. A (i). Components of a Program Management Information System...
More than hardware and software:
Comprises the capture, transmission,
management and analysis of data
Servers,
computers, tablets
MIS officers, data-entry clerks
Local data entry or initially via paper
Hardware
Brainware
Software/ Database
Mobile phone network,
vehicles
Transmission
mechanisms

3. A (ii). Functions of a Programme MIS…
CORE
SERVICES
A (ii). Functions of a Programme MIS…
MISs should support the following:
Registration and assessment. Selection and registration of recipients;
Beneficiary Management. Enrolment of recipients, update of beneficiary information (e.g. changes to recipients, changes of beneficiary information, Identification of those to be removed from scheme;
Complaints & grievances. Management of Grievance Mechanism i.e. registration and resolution of complaints;
Payments and Disbursements. Production of payment lists & Reconciliation of payment lists;
Monitoring & Reporting. Notification to programme managers when different processes have happened or should happen; and Provision of reports for management and monitoring.
1. Registration &
assessment
2. Beneficiary
management
3. Complaints &
grievances
4. Payments and
Disbursements
5. Monitoring &
reporting
MIS
ICT Means: Devices, networking components, applications and systems that combined allow people and organizations to communicate in a digital world.

4. A (iii). Social Protection Registries Information Systems…
Who is getting, what benefit, where and when?
Registration &
Assessment
Beneficiary Management
Monitoring and Reporting
Payments and Disbursements
Programme
MIS
Complaints and Grievances
Integrated Beneficiary Registry
A Registry is more than any other programme MIS:
A special purpose national information system managed by dedicated institutions and underpinned by a legal framework – policies, decrees, acts of parliament etc - to be systematically used by multiple programmes for limited non-operational functions
Social Registry
What segment of the population need benefits?

5. CORE SERVICES ADDITIONAL SERVICES
B. (i) POTENTIAL ELEMENTS OF AN INTEGRATED SOCIAL PROTECTION INFORMATION SYSTEM…
PROGRAMME MIS FUNCTIONS
SOCIAL PROTECTIONS
REGISTRIES
BROADER SECTOR REGISTRIES
AND INFORMATION SYSTEMS
Registration & 
Assessment
Register
applicants
Social 
Registry
Prepopulate
- update
National Registration
Bureau
CORE
SERVICES
Beneficiary 
Management
Analysis and Reporting
National Identification & Registration System
e Wallet
Complaints & 
Grievances
Civil Registry
(Birth, Death)
Registration
feedback
Integrated 
beneficiary registry
Nexus of
Information
Nexus of
Information
Interoperability Layer
Interoperability Layer
Payments & 
Disbursements
GIS 
Coordination
Disability 
Registry
Programme
update
Monitoring & 
Reporting
Income Tax 
Registry
ADDITIONAL
SERVICES
Conditions & 
Compliance
Education
Capture manage
track update
Shock Responsive
Services
Referrals
Health
Capture manage
track update
Complementary
Services
Social Services
Payments Gateway

6. Analysis and Reporting Interoperability Layer Interoperability Layer
SOCIAL PROTECTION REGISTRIES
A Registry is more than any other programme MIS:
A special purpose national information system managed by dedicated institutions and underpinned by a legal framework – policies, decrees, acts of parliament etc - to be systematically used by multiple programmes for limited non-operational functions
SOCIAL PROTECTIONS
REGISTRIES
What segment of the population need benefits?
Register
applicants
Social 
Registry
Prepopulate
- update
CORE
SERVICES
Analysis and Reporting
Registration
feedback
Integrated 
beneficiary registry
Nexus of
Information
Nexus of
Information
Interoperability Layer
Interoperability Layer
Who is getting what benefit, where and when?
GIS 
Coordination
Programme
update
ADDITIONAL
SERVICES
Capture manage
track update
Shock Responsive
Services
Capture manage
track update
Complementary
Services

7. PROGRAMME MIS FUNCTIONS
FUNCTIONS OF A SOCIAL PROTECTION PROGRAMME MIS
PROGRAMME MIS FUNCTIONS
Registration & 
Assessment
Registration & Assessment
Selection and registration of recipients
CORE
SERVICES
ADDITIONAL
SERVICES

8. PROGRAMME MIS FUNCTIONS
FUNCTIONS OF A SOCIAL PROTECTION PROGRAMME MIS
PROGRAMME MIS FUNCTIONS
Beneficiary Management
Enrolment of recipients, update of beneficiary information (e.g. changes to recipients, changes of beneficiary information, Identification of those to be removed from scheme
CORE
SERVICES
Beneficiary 
Management
ADDITIONAL
SERVICES

9. Social Registry COMPONENTS OF A SOCIAL REGISTRY INFORMATION SYSTEM
PROGRAMME MIS FUNCTIONS
SOCIAL PROTECTIONS
REGISTRIES
BROADER SECTOR REGISTRIES
AND INFORMATION SYSTEMS
OPTIONAL
RANKING SERVICE
EXCEL/CD
CORE
SERVICES
Social 
Registry
Register
applicants
Prpopulate
- update
Interoperability Layer
Interoperability Layer
DATA COLLECTION
ADDITIONAL
SERVICES
TABLET
USER WEB ENTRY
PAPER

10. CORE SERVICES ADDITIONAL SERVICES
BROADER NATIONAL REGISTRIES
Foundation IDs – such as birth certificates, national IDs, death certificates - are increasingly linked to the social protection systems for verification of the applicant’s authenticity
Functional IDs. Can be generated by social protection programmes and referenced nationally in countries that lack the foundational IDs
BROADER SECTOR REGISTRIES
AND INFORMATION SYSTEMS
National Registration
Bureau
CORE
SERVICES
National Identification & Registration System
Civil Registry
(Birth, Death)
Interoperability Layer
ADDITIONAL
SERVICES

11. CORE SERVICES ADDITIONAL SERVICES
BROADER NATIONAL REGISTRIES
Disability agencies can establish a disability registry, which can hold a register of persons with disabilities in, including the result of a disability assessment. Potentially, this database could be linked to Social and/or Integrated Beneficiary Registries and by extension programme MISs in order to enable social protection schemes to mainstream support to disabled persons.
BROADER SECTOR REGISTRIES
AND INFORMATION SYSTEMS
CORE
SERVICES
Interoperability Layer
Disability 
Registry
ADDITIONAL
SERVICES

12. REPORTING AND ANALYTICS
B. (ii) COMPONENTS OF A SOCIAL REGISTRY INFORMATION SYSTEM…
Examples: Pakistan’s BISP – 27.5 million households, Indonesia's UDB – 25.7 Million Households
DATA COLLECTION
TABLET
USER WEB ENTRY
PAPER
OPTIONAL
RANKING SERVICE
API
Exposed WebService
DATA SHARING
REPORTING AND ANALYTICS
PROGRAMME
MISs
EXCEL/CD
SOCIAL REGISTRY

13. REPORTING AND ANALYTICS COMPLEMENTARY SERVICE
B. (iii) COMPONENTS OF AN INTEGRATED BENEFICIARY INFORMATION SYSTEM…
Examples: Kenya’s Single Registry – warehouse of 1.6 million beneficiary households from five social protection programmes
PROGRAMME
MISs
REPORTING AND ANALYTICS
DOUBLE
DIPPING &
COMPLEMENTARY SERVICE
API
Exposed WebService
DATA SHARING
EXCEL/CD
BENEFICIARY REGISTRY

14. Examples: INDIA’S ADHAAR 1.14 BILLION PEOPLE!
B. (iv) BROADER NATIONAL REGISTRIES…
Examples: INDIA’S ADHAAR 1.14 BILLION PEOPLE!
Foundation IDs – such as birth certificates, national IDs, death certificates - are increasingly linked to the social protection systems for verification of the applicant’s authenticity
Functional IDs. Can be generated by social protection programmes and referenced nationally in countries that lack the foundational IDs
ID REGISTRY
Disability agencies can establish a disability registry, which can hold a register of persons with disabilities in, including the result of a disability assessment. Potentially, this database could be linked to Social and/or Integrated Beneficiary Registries and by extension programme MISs in order to enable social protection schemes to mainstream support to disabled persons.
DISABILITY REGISTRY
Social protection programmes that depend on income as a key proxy for determination of eligibility, a cross reference against a tax database to assess the veracity of an income declaration. Examples South Africa, Brazil, Sey chelles, Mauritius
TAX REGISTRY

15. Policy Requirements Operational Requirements
C. REQUIREMENTS OF AN INTEGRATED SOCIAL PROTECTION MIS…
Phase 4
Policy Requirements
Operational Requirements
PILLARS
Legislative and institutional framework and broader e-government systems
National Social Protection Policies, Strategies
Governance Frameworks
Operational Capacity (Promotion, Research, Information Technology)
Hardware (Tablets, Desktops, Servers etc)
Software
(Custom Off the Shelf Solutions, Bespoke Solutions)
REQUIREMENTS
Budgets (hardware, software, operational expenses and long-term expenses)
Foundational Civil Registration Systems
Operational Guidelines/ Technology Frameworks/Manuals