1. HR challenges and opportunities

2. Agenda
"Challenges faced by "HR Manager's" as a result of Globalization
HR Challenges In Recruitment
Example
Challenges in IT Industry
TCS
Challenges for HR Professionals in Call Centers

3. "Challenges faced by "HR Manager's" as a result of Globalization"
Growing importance of human resource management
Multiple roles for human resource management
Linking Role
Strategic Role
Monitoring Role
Innovator Role
Change and Knowledge Facilitator Role
Enabler Role

4. HR Challenges In Recruitment
Adaptability to globalization
Deployment – getting the right mix of skills in the organization regardless of geographical location
Talent identification and development – identify capable people who are able to function effectively
International ethics
Process analysis
Strategic prioritization

6. Annual Demand of IT Prof.

7. Three Components of Intangible Assets

8. Emerging New Markets and Challenges

9. Challenges in IT Industry
Attitude & Behavior of the Workforce
Leadership Development
Retaining & Managing Talent
Innovation & Talent development
Employee Engagement & Commitment from Employees

10. Leadership Development

11. Survey Conducted on Employee Engagement Activities (Different IT Companies)

12. The TCS Phenomenon

13. Challenges for HR Professionals in Call Centers
Staff Turnover Across the call center industry, there have been 12 typical causes of call center turnover, including:
Pace of effort required
Sense of powerlessness or lack of control
Frustration of not being allowed to do a good job
Repetition
Daily physical confinement (tied to their desk)
Over-regimentation
The feeling of being spied on
The feeling of not being appreciated by others in the organization
Handling complaints and problems all day
Odd work hours
Pay
Better opportunities elsewhere
Strategies For Combating Staff Turnover

14. Challenges for HR Professionals in Call Centers
Career Path for staff involved in Operations
Creating Career Paths
Key performance measurements for individuals
Calls Per Hour
Adherence Measurements
Measurement that how much time an individual is available to handle calls vs. the time he or she was scheduled to handle calls
Qualitative Measurements

15. Thank you