1. Erica Reid, IHI/Health Foundation Quality Improvement Fellow
A27/B27
This presenter has nothing to disclose
Empowering Nurse Leaders through Innovations in Person and Family Centered Care
Tuesday 9th December
Erica Reid,
IHI/Health Foundation Quality Improvement Fellow

2. Session Objectives
Describe high impact actions and strategies that can lead to excellent patient experience
Discuss ways in which patients participate in health care and how to use their experience effectively
Contribute to generating ideas on improving patient experience across the continuum of care
Consider how a ‘clues framework’ can guide excellent patient experience
@nurses_qi

3. 3

6. Session Overview Coffee 10.45 – 11.15
Structures to support excellent patient experience
Cheryl Hoying
Patient and family advisory councils
Rick Evans and Susanne Goldstein
Coffee – 11.15
The snorkel…
Annette Bartley
Patients are detectives
Len Berry