1. OUR INVOLVEMENT STRATEGY 2018/19
Involvement is about patients, service users and carers (‘involvees’) using their skills, life skills and experience of our services to work alongside staff, in order to influence how services are planned, delivered and evaluated.
Involvement should promote the central value that patients, service users, carers and staff should be at the heart of a progressive Trust - enabling growth, quality, inclusion and respect.
The Trust welcomes involvement from pathways and support services in the following ways:
Representation on groups and committees
Inspections of the patient environment
Reviewing patient , service user and carer information
Developing and improving services
Monitoring the quality of services
Staff recruitment and training
Reviewing policies, procedures and care pathways
HOW WILL WE REVIEW AND EVALUATE INVOLVEMENT?
We will review, monitor and evaluate activity through:
Assurance within our Quality and Governance Framework
Our Steering Patient Experience Group
Our patient and carer feedback systems
Impact assessments
Compliments
In addition we will be looking to expand our involvement activities in , so that our members, governors and the public will all have opportunities to be involved!
WHAT IS INVOLVEMENT?
HOW WILL WE INVOLVE PEOPLE?
NHFT’s Involvement Team supports patients, service users, carers and staff to get involved in our services.
However, as a Trust we welcome anyone to get involved, as we all have something to contribute…..
NHFT staff
Volunteers
NHFT Members
Members of the public
Governors
Students
WHY IS INVOLVEMENT IMPORTANT?
Involvement of patients, service users, carers and families in the core business of our organisation is very important to us. It ensures that:
Experiences are valued
Lessons are learned
Different skill sets are used
The patients, service users and carers are at the heart of our decision making process.
We are proud of our inclusivity and involvement work but there are always improvements to make and new innovations to try.
WHO CAN GET INVOLVED?
“True involvement provides assurance that we are doing the right things for those we care for.”
Janice Anderson, Involvement lead

2. OUR PLAN AND ACTIONS FOR 2018/19
PARTNERSHIP WORKING
Involvement is a process to develop and support a culture that places quality of patient experience at the very heart of all we do, following the core principle of ‘no decision about me without me.’
Co-Production is a process where experts by training and expert through experience work together to design, develop and manage a project. Our involvement approach is centred on this co-production principle.
TRAINING
We will:
Support the development of peer support workers within our recovery college
Increase the numbers of patients, service users and carers involved in staff training
Review the training we provide for our ‘involvees’ who support our recruitment processes
Support the training needs of
our ‘involvees’.
PROJECTS
We will support the following:
Moving Ahead Project
Patient Collaboration Scheme
Expansion of involvement and co-production within Adults and Children’s services
Inpatient & Community Recovery Groups
Expansion of the involvement model to include the public, governors and members
PROMOTION
We will:
Develop the expertise of ‘involvees’
Plan and undertake Involvement Week 2018
Develop and implement a plan to externally promote our involvement activities
To promote the Anne McWatt Award.
LEADERSHIP
Develop an involvement feedback process
Ensure internal and external targets are met
Carry out an Impact assessment of involvement and co-production
Develop a transition process for service users – from children’s to adult services.