1. 1 Hour Training Bubbles Sales Objection Handling Model
Your Name

2. Objectives At the end of this session you will be able to:
Identify the key elements of the objection handling process
Distinguish the 5 key steps of the objection handling process
Recognise the benefits of using this approach for both yourself and your business

3. Reasons a customer may say no!
You may find that the customer:
Misunderstands what the product or service is offering (the features, and advantages)
Does not have a clear idea of how the product will benefit them
Is simply thinking about the product and has said no
Would prefer to buy from a competitor of yours ‘I have dealt with them before and found them trustworthy’
Needs to consult a partner before making a decision
Does not have time right now

4. Overcoming Objections
1. Listen
2. Repeat
3. Understand
4. Respond
5. Confirm

5. Feel, Felt & Found Objection Model
I understand how you feel
I felt the same way
But what I found was…….
Feel
Felt
Found

6. Objectives At the end of this session you will be able to:
Identify the key elements of the objection handling process
Distinguish the 5 key steps of the objection handling process
Recognise the benefits of using this approach for both yourself and your business 6