1. Emergency Local Assistance
Steph Lyons & Rosie La Manno
2nd November 2018

2. What is ELA?
ELA is a service for those who are facing severe financial hardship/crisis as an interim solution. Essential items e.g. white goods, food parcels are available as well as pre-payment cards for utilities, nappies and clothing
Clients can be allocated to a Crisis Support Worker should they need further support, with benefits, debts and budgeting via Dorset First Point (DIPS)

3. Who can access ELA? Dorset resident (excluding Bournemouth and Poole)
Must be over 18
Not in prison, in hospital, care home.
Must not be subject to immigration control
Must have access to public funds
Have no other means of gaining support elsewhere
The IPS Workers will deliver the discharge from hospital – to follow the person’s journey in the event of a longer intervention.
Will also support people that are homeless & need safe provision on discharge.
YOU been working with the Housing Teams re: developing a Hospital Discharge Protocol
This is developmental & will evolve in response to the HRA

4. How to access ELA? Telephone only - 0330 123 4225
Monday to Thursday 9am-5pm, Fridays 9am-4:30pm
Complete an application over the phone (approx minutes)
Depending upon decision and support required:
Payment cards can take up to 48 hours to be activated (sent first class)
Food parcels are delivered 3 x week
Dorset Reclaim will make contact with the client within 48 hours

5. Data
Between April 2017 & April clients were supported through ELA
Majority of requests are for food parcels and utility cards are the main provision

6. Questions