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Project Management 4. Managing Project Change
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Week 4
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Managing project change
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In Project Management
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There are Types of change
2 Types of change (that we talk about)
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Change Control & Change Management
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Change Control
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You had a plan
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Now things are changing
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What are you going to do?
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What are ____________ going to do?
you
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2% requirements creep per month
( 2008)
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baseline value control communicate
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baseline Measure change against your
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process Control the change with a
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Communicate, always communicate
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What’s the value of the change?
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The other type of change
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Change management
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People Change management
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Managing Change Organizational Change Organizational Culture Project Manager and Change Avoiding Failure
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Scheduling projects to not all hit the users at once
Timing is everything Scheduling projects to not all hit the users at once
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Volume of change Change fatigue
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Why change? SWOT
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Make a list of positive and negative responses
Responses to change + - Make a list of positive and negative responses
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How do you feel when you have to tell others things are changing?
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How do you feel when you are told things are changing?
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John Kotter’s 8 steps Establish a sense of urgency Create a coalition Develop a clear vision Share the vision Empower people to clear obstacles Secure short-term wins Consolidate and keep moving Anchor the change
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Invite people to participate
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Customers who get a chance to complain and are then satisfied are more loyal than customers who have never had a problem.
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resistance
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culture
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Figure 1.3 Organisational cultures (Cadle & Yates, 2005, p7)
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Figure 1.4 Sociability/solidarity matrix (Cadle & Yates, 2005, p9)
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Figure 3.7 Key dimensions defining and organizations culture (Gray & Larson, 2006, p74)
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Figure 3.9 Cultural dimensions of and organization supportive of project management (Gray & Larson, 2006, p76).
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The pm as a change agent
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Project success depends on change
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Stages in a change program:
Launching the project Winning hearts and minds Skilling the end-users After go-live
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aabbcc identify audiences and the actions you want
identify the barriers which audiences have and tell them about the benefits that will result choose communication channels and controls that you will use to check understanding
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adkar a d k a r
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10steps
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Kotter’s 8 steps
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Successful projects have planned for change
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Someone is accountable for change management
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Title page pic care of carf & CC @ Flickr
BetterProjects.net Title page pic care of carf & Flickr
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