1. Front Matter (prefaces report)
Transmittal Document
Title Page
Abstract
Table of Contents
List of Illustrations
Glossary

2. Transmittal Document (1 page)
Letter, memo, or that accompanies report
Brief summary of report context and contents
Thanks reader for cooperation/interest
Builds positive relationship with reader
Uses standard forms
See p. 207

3. Title Page (1 page) Title of report Name and title of writer
Name and title of reader
Name of company or organization
Date of submission
Centered on page
See p. 208

4. Examples
NOT: Wayfinding (Where? What about it?) NOT: Wayfinding at IVCC (What about it?) NOT: No Way! Poor Wayfinding at IVCC (Only focused on problem; informal, negative tone may turn off readers) GOOD: Wayfinding and Signage Enhancements at Illinois Valley Community College (straightforward and informative, focused on solution) GOOD: Enhancing Student and Visitor Experiences at IVCC through Improved Wayfinding and Signage (straightforward, informative, focused on solution and benefits)

5. ABSTRACT Formatted as one paragraphii
ABSTRACT
Formatted as one paragraph
Summary of report’s contents and recommendations
Designed to stand alone
Abstract as title
See p. 209

6. TABLE OF CONTENTS Likely one page
iii
TABLE OF CONTENTS
Likely one page
List of all headings exactly as they appear in report and page number that heading appears on (in other words, the starting page number for that section).
Lower case Roman numerals (i, ii, iii, iv, etc.) for front matter, beginning with list of illustrations
Arabic numerals (1, 2, 3, etc.) for rest of report
Table of Contents or Contents as title
See p. 210

7. Types 1. INTRODUCTION 2. KINDS OF TESTING 2.1. Pre-Employment
Traditional—headings, page numbers
Decimal—numbered headings (whole numbers and decimals), page numbers
1. INTRODUCTION
2. KINDS OF TESTING
2.1. Pre-Employment
2.2. Routine
2.3. Reasonable Suspicion/Post-Accident

8. LIST OF ILLUSTRATIONS Likely one pageiv
LIST OF ILLUSTRATIONS
Likely one page
Lists exact titles of visuals and corresponding page numbers in report
Tables and Figures (all other visuals) numbered separately
Figure 1: Example of “Your Are Here” Kiosk
Table 1: IVCC Programs and Roles in Wayfinding Project
See p. 211

9. GLOSSARY Likely one pagev
GLOSSARY
Likely one page
Defines all potentially unfamiliar words, expressions, or symbols
Need determined by audience
Alphabetizes terms
Lists symbols in order of appearance
See p. 212

10. Back Matter—after text of report
Appendixes
Bibliography

11. Appendixes
Supplementary material, such as interview questions, survey questions, additional figures and tables, copies of relevant sources, other relevant documents (anything that you want the reader to have access to but that doesn’t fit directly into your report)
Each appendix a separate page or pages
Include the title listed on Table of Contents

12. APPENDIX A: INTERVIEW QUESTIONS FOR SCOTT JACKSON5
APPENDIX A: INTERVIEW QUESTIONS FOR SCOTT JACKSON
How successful has the career development program been in the retail division?
Etc.

13. Bibliography Likely one page List of sources
Title/format depend on specific documentation style
APA (American Psychological Association)
REFERENCES
MLA (Modern Language Association)
WORKS CITED