1. Innovative Public Services Group Next Steps
The DG’s acknowledged the importance of the e-Gov and encourage that work will be taken forward in the context of the network bearing in mind the evaluation reorientation.
As a result of the two working group meetings, it was deemed necessary to adopt new working methods, with more clear orientation to results and in closer articulation with the other EUPAN working groups. Furthermore, it had been taken into account the importance of the experience and knowledge added up by the working group as well as the specific character of the aforementioned knowledge.
12-13 May 2008
2nd IPSG Meeting

2. Troika Secretariat, 19th May 2008, Ljubljana
Meetings:
Troika Secretariat, 19th May 2008, Ljubljana
DG Troika, 27th May, 2008, Bled
50th DG Meeting, May 2008, Brdo
12-13 May 2008
2nd IPSG Meeting

3. Reports of the Working Groups and Implementation of the MTP 2008-2009
50th DG Meeting, May 2008
Reports of the Working Groups and Implementation of the MTP
Future of EUPAN
Work in Groups
Discussions, conclussions
Report on the implementation of the strenghtened social dialogue test phase
12-13 May 2008
2nd IPSG Meeting

4. IPSG (1/3) CAF: 6QC: Resolution 4th CAF Event
Procedure for External Feedback
6QC:
6QC Host Country
6QC Guidelines
Resolution
12-13 May 2008
2nd IPSG Meeting

5. EU Primer on Customer Satisfaction Management
IPSG (2/3)
EU Primer on Customer Satisfaction Management
Practitioners Handbook on Citizen Charters
12-13 May 2008
2nd IPSG Meeting

6. IPSG (3/3)
Evaluation of Public Administrations‘ Added Value to the Lisbon Strategy Goals (Report, Publication, 5QC)
Comparative Analysis of Quality Management in the EU Member States (Matrix, Report, Publication, 5QC)
Newsletter
12-13 May 2008
2nd IPSG Meeting