1. What business
would
you start up?

2. Chapter 3 The analysis and design of work
the first thing we should do is:
work flow analysis
Assigning tasks to
specific jobs and positions

3. Chapter 3 The analysis and design of work

4. The main content of this chapter
Work flow analysis
Organizational structure
Job analysis
Job design

5. Chapter 3 The analysis and design of work
The process of work flow analysis(p.95)
Raw input
Activity
What tasks and
activities are
involved to
produce the
output?
Output
What is the
output?
How is it
measured?
（quality/quantity)
Equipment
Human
resource

6. Intangible output!

7. What is the output of a department?
( HRM dept., marketing dept. etc)
What is the output of a job?

8. Chapter 3 The analysis and design of work
Organization Structure
see organizational charts ( )
two critical dimensions of OS:
Departmentalization
Degree to which
work units are
grouped based on
functional similarity or
similarity of work flow.
Centralization
Degree to which
decision-making authority
resides at the top of the
organizational chart.

9. Chapter 3 The analysis and design of work
Organization Structure types
Functional structure (figure p102)
high level of centralization ；
individual unit is specialized
what are the disadvantages of functional S.?
Divisional structure( figure p )
decentralized; semi-autonomous; self-sufficient
what are the advantages of divisional S？
more flexible; more innovative

12. Chapter 3 The analysis and design of work
structure
environment
Functional
stable, predicable
Divisional
Unstable. unpredictable
P105.

13. Chapter 3 The analysis and design of work
　　teams can be applied in OS:
An example:
an ICU specialist
a pharmacist
a nutritionist
a social worker
a nurse
a respiratory specialist
a chaplain

14. The main content of this chapter
Work flow analysis
Organizational structure
Job analysis

15. Chapter 3 The analysis and design of work
Job analysis:
The process of getting detailed information about jobs .(p108)
the outputs of job analysis:
Job description:
A list of tasks, duties, responsibilities
that a job entails. (TDRs)(p109)
Job specification:
A list of knowledge , skills, abilities and
other characteristics (KSAOs) that an
Individual must have to perform a job.

16. Chapter 3 The analysis and design of work
The important elements of
job description：
Job title
Administrative info.about jobs
Job summery
duties and responsibilities of the job
standard of performance
working conditions
job specifications

17. Chapter 3 The analysis and design of work
Case 1: p110.
Case 2:
OLEC CORP. Job description job title: marketing manager department: marketing report to: president prepared by: Michael prepared date: summary: plans, directs the marketing of the
organization’s products essential duties: supervisory responsibilities: education: language skills:

18. Chapter 3 The analysis and design of work
Case 2:
工作说明书范例 基本资料： 职务名称：办公室主任 直接上级：总经理 所属部门：办公室 工资等级：7 工资水平： 点 管辖人数：4-6人 分析日期： 分析人： 工作摘要： 综合管理公司人事、行政、总务，协调各部门的关系等等。 工作说明： 具体工作略 任职资格： 大学本科 体能要求：
工作场所：

19. Insert files here
组织结构与工作说明书范例

20. Chapter 3 The analysis and design of work
the importance of job analysis for HRM system（p108):
Job description and
job specifications
Job
evaluation
Work
redesign
Career plan HR
planning
Performance\
appraisal
training
Recruting
selection

21. Chapter 3 The analysis and design of work
Case 3:
职位描述： Sales Operation Assistant unilever Objectives of the job / Key Success Factors -Manage primary sales data, include periodic reports . -Manage secondary sales data(distributor weekly report), include periodic reports. -Assist in Monthly forecasting. -Prepare Monthly Sales Analysis Reports for Field Management -Maintain close relationship with marketing/commercial reporting to exploit reporting alignment. -Coordinate if necessary in relating projects. -Provide ad-on-hoc sales reports.

22. Chapter 3 The analysis and design of work
Skills / Competencies / Experience required of the candidate -Data management and analytic skills; -Excellent knowledge of Excel, Powerpoint and Powerplay; -Knowledge of products / sales trends / sales structures; -Other requirements: interpersonal communication skills; Logical thinking; Team player

23. Chapter 3 The analysis and design of work
How can we get the detailed information about jobs?(p111)
Job analysis methods:
Interview
interviewee: incumbent; supervisor
Questionnaires
PAQ( position analysis questionnaires P.111)
O*NET(The occupational net work P113)
insert o*net data here
Observation:
participant diary/logs

24. 自行设计的职务分析问卷 基本信息（略） 工作的主要职责 其他不太重要的职责 列举使用的工具 做此工作需要何种教育程度？
担任此工作需要多少年工作经验？
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