1. In-house Carpet Cleaning & Spotting

2. Factors affecting carpet cleaning requirements in these facilities.

3. In-house Carpet Cleaning & Spotting Factors affecting carpet cleaning requirements in these facilities. Carpet & Fabric types commonly encountered

4. In-house Carpet Cleaning & Spotting Factors affecting carpet cleaning requirements in these facilities. Carpet & Fabric types commonly encountered Carpet cleaning equipment and chemicals required.

5. In-house Carpet Cleaning & Spotting Factors affecting carpet cleaning requirements in these facilities. Carpet & Fabric types commonly encountered Carpet cleaning equipment and chemicals required. Carpet cleaning procedures.

6. In-house Carpet Cleaning & Spotting Factors affecting carpet cleaning requirements in these facilities. Carpet & Fabric types commonly encountered Carpet cleaning equipment and chemicals required. Carpet cleaning procedures. Spotting

7. In-house Carpet Cleaning & Spotting Factors affecting carpet cleaning requirements in these facilities. Carpet & Fabric types commonly encountered Carpet cleaning equipment and chemicals required. Carpet cleaning procedures. Spotting Deodorisation, Odour neutralisation and sanitization.

8. Medical Institutions Facility Types Hospitals Aged Care Homes Medical Centres

9. Medical Institutions Facility Types Hospitals Aged Care Homes Medical Centres Typical Soils and Stains High level of tracked in soiling. Tea, coffee and cooldrink stains. Medicinal stains. Urine and body fluid stains. Mal-odours caused by body fluids. Bacterial contamination.

10. Hospitality Facility Types Hotels Motels Restaurants

11. Hospitality Facility Types Hotels Motels Restaurants Typical Soils & Stains Tracked in soils Food & Beverage stains High content of oils and grease in restaurant areas.

12. Hospitality Facility Types Government & Community buildings Schools

13. Hospitality Facility Types Government & Community buildings Schools Typical Soils & Stains Tracked in soils Food & Beverage stains Carpet wear & neglect. Chewing gum deposits. Coffee, tannin & beverage staining.

14. Carpet & Fabric Types commonly encountered

15. Polypropylene – highly resistant to chemicals, stain resistant. However develops static charge which holds soiling. Easy stain removal but very difficult to clean. Nylons – resistant to chemicals under pH 10. Normally cleans well. Susceptible to tough food staining. Develops distinct wear paths. Wool – susceptible to damage by cleaning solutions with pH over 8 and excess moisture. Cleans well but is susceptible to staining.

16. Carpet & Fabric Types commonly encountered Polypropylene – highly resistant to chemicals, stain resistant. However develops static charge which holds soiling. Easy stain removal but very difficult to clean. Requires chemistry which will reverse the static charge to facilitate easy soil release. Requires tough grease cutting chemistry. High pH chemistry permitted.

17. Carpet & Fabric Types commonly encountered Nylons – resistant to chemicals under pH 10. Normally cleans well. Susceptible to tough food staining. Develops distinct wear paths. Requires good overall cleaning chemistry for efficient soil release and stain removal. pH of cleaning solutions must be less than 10.

18. Carpet & Fabric Types commonly encountered Wools – susceptible to damage by cleaning solutions with pH over 8 and excess moisture. Cleans well but is susceptible to staining. Requires good overall cleaning chemistry for efficient soil release and stain removal. pH of cleaning solutions must be less than 8. Cleaning procedures must facilitate maximum moisture removal and quick drying.

19. Carpet Cleaning Equipment & Chemicals Required

20. Standard equipment required Portable carpet cleaning extraction unit with hose and carpet wand. 8 Litre Pump-up sprayer. Rotary scrubbing machine (optional) Measuring jugs. Facility with access to hot & cold water and a waste water drain.

21. CARPET CLEANING EQUIPMENT & CHEMICALS REQUIRED Hospitals, Aged Care Homes, Medical Centres Carpet Cleaning Prespray – AP450 Perform (1:32) or AP452 Performance Plus (1:32) (wool carpets) In-Tank Rinse – AP440 Rinse Pro Spotting AP462 Conquer – multi-task spotting. AP490 Actichem CTR – tea, coffee, beverages. AP491 Pet & Flood – urine, faeces. AP495 Protein Spotter – blood, body fluids, food stains.

22. CARPET CLEANING EQUIPMENT & CHEMICALS REQUIRED Hotels, Motels, Restaurants Carpet Cleaning Prespray – AP450 Perform (1:32) or AP452 Performance Plus (1:32) (wool carpets) In-Tank Rinse – AP440 Rinse Pro Spotting AP462 Conquer – multi-task spotting. AP490 Actichem CTR – tea, coffee, beverages. AP486 Citrisol – Chewing gum, grease, oils, cosmetics. AP495 Protein Spotter – blood, body fluids, food stains.

23. CARPET CLEANING EQUIPMENT & CHEMICALS REQUIRED Government & Community Buildings and Schools Carpet Cleaning Prespray – AP450 Perform (1:32) or AP453 Clean Force (1:60), or AP452 Performance Plus (1:32) (wool carpets) In-Tank Rinse – AP455 Emulsifier Plus or AP440 Rinse Pro Spotting AP462 Conquer – multi-task spotting. AP490 Actichem CTR – tea, coffee, beverages. AP486 Citrisol – chewing gum, grease, oils, cosmetics. AP495 Protein Spotter – blood, body fluids, food stains.

24. CARPET CLEANING METHODS & PROCEDURES One step method Light to moderately soiled carpets. Faster cleaning times. One step method Light to moderately soiled carpets. Faster cleaning times. Procedure 1. Vacuum – Thoroughly vacuum the carpet to remove dry soiling. (Dry soiling makes up 80% of the soil in the carpet) 2. Prespray – No prespray applied. 3. Extraction Clean Preparation – Add 30ml Emulsifier Plus per 10Lt hot water, into Extraction Unit solution tank. 4. Extraction Clean – Clean and extract using slightly overlapping strokes. Apply solution on the push stroke and vacuum only on the return pull stroke. Note: Do an extra vacuum stroke for dense and high pile carpets. Ventilate the area to facilitate fast drying times. Restrict foot traffic until totally dry.

25. CARPET CLEANING METHODS & PROCEDURES Two step method Moderate to Heavily soiled carpets. Two step method Moderate to Heavily soiled carpets. Procedure 1. Vacuum – Thoroughly vacuum the carpet to remove dry soiling. (Dry soiling makes up 80% of the soil in the carpet) 2. Prespray – Using a pump-up sprayer, apply prespray solution (note dilution ratios) to an area which can be extracted within 20 minutes. 3. Extraction Clean Preparation – Add 15ml Emulsifier Plus per 10Lt hot water, (or 30ml Rinse Pro per 10Lt) into Extraction Unit solution tank. 4. Extraction Clean – Clean and extract using slightly overlapping strokes. Apply solution & vacuum on the pull stroke and do a 2 nd vacuum only pull stroke. Note: Do an extra vacuum stroke for dense and high pile carpets. Ventilate the area to facilitate fast drying times. Restrict foot traffic until totally dry.

26. CARPET CLEANING METHODS & PROCEDURES Low moisture method Using AP460 Encap Plus (dilute 1:20 to 1:32) Low moisture method Using AP460 Encap Plus (dilute 1:20 to 1:32) Procedure 1. Vacuum – Thoroughly vacuum the carpet to remove dry soiling. (Dry soiling makes up 80% of the soil in the carpet) 2. Prespray – Using a pump-up sprayer, apply Encap Plus solution (note dilution ratios) to an area not more than 25m 2. 3. Or – Pour Encap Plus solution into the solution tank of a rotary scrubbing machine fitted with a carpet brush. 4. Scrub Clean – Scrub the area, using overlapping paths and repeat each twice. No extraction or further cleaning required. 5. Drying – Allow area to dry (normally 1hour) before returning to use. Note: Subsequent dry vacuuming will remove dry, encapsulated soil. Ventilate the area to facilitate fast drying times. Restrict foot traffic until totally dry.

27. SPOT AND STAIN REMOVAL Blood, Faeces, Vomit and Body Fluids (not urine) Procedure 1. Preparation – Remove as much of the spill or stain by sponging or scraping up. 2. First step – Using a spray bottle, apply Conquer to the affected area. Agitate and allow 10 minutes dwell time. Blot (or extract) to remove the stain. If the stain does not respond to the Conquer treatment. 3. Second step – Using a spray bottle, apply Protein & Stain Spotter to the affected area. Agitate and allow 10 minutes dwell time. Blot (or extract) to remove the stain. The area may possibly require decontamination to remove germs and odours. 4. Decontaminate – Using a spray bottle, apply a 1:25 solution of Biosan to the affected area. Lightly agitate and allow 10 minutes dwell time. Blot or extract away excess Biosan solution. 5. Drying – Allow area to dry (normally 1hour) before returning to use.

28. SPOT AND STAIN REMOVAL Urine Spills Procedure 1. Preparation – Remove as much of the spill or stain by sponging or blotting. 2. First step – Using a spray bottle, apply Pet & Flood (dilute 1:4) to the affected area. Agitate and allow 10 minutes dwell time. Blot (or extract) to remove the stain. Some severe stains may require a repeat treatment. 3. Severe Stains – Using a spray bottle, generously apply Pet & Flood (dilute 1:4)to the affected area. Allow 10 minutes dwell time Place a clean, white terry towel folded several times, over the affected area and weigh down with some heavy books and allow 60 minutes dwell time to draw the stain out. The Pet & Flood will destroy the bacteria from the urine. However if odours persist the area may possibly require decontamination. 4. Decontaminate – Using a spray bottle, apply a 1:25 solution of Biosan to the affected area. Lightly agitate and allow 10 minutes dwell time. Blot or extract away excess Biosan solution. 5. Drying – Allow area to dry (normally 1hour) before returning to use.

29. SPOT AND STAIN REMOVAL Stains caused by Tea, Coffee, Wine, Beer, Cola and Cooldrinks Stains caused by Tea, Coffee, Wine, Beer, Cola and Cooldrinks Procedure 1. Preparation – Remove as much of the spill or stain by sponging or scraping up. 2. First step – Using a spray bottle, apply Conquer to the affected area. Agitate and allow 10 minutes dwell time. Blot (or extract) to remove the stain. If the stain does not respond to the Conquer treatment. 3. Second step – Using a spray bottle, apply Actichem CTR to the affected area. Agitate and allow 10 minutes dwell time. Blot (or extract) to remove the stain. Repeat the Actichem CTR treatment for severe stains allowing 30 minutes dwell time. 4. Drying – Allow area to dry (normally 1hour) before returning to use.

30. SPOT AND STAIN REMOVAL Stains caused by Gravy, egg, milk and other organic substances Stains caused by Gravy, egg, milk and other organic substances Procedure 1. Preparation – Remove as much of the spill or stain by sponging or scraping up. 2. First step – Using a spray bottle, apply Conquer to the affected area. Agitate and allow 10 minutes dwell time. Blot (or extract) to remove the stain. If the stain does not respond to the Conquer treatment. 3. Second step – Using a spray bottle, apply Protein & Stain Spotter to the affected area. Agitate and allow 10 minutes dwell time. Blot (or extract) to remove the stain. The area may possibly require decontamination to remove germs and odours. 4. Decontaminate – Using a spray bottle, apply a 1:25 solution of Biosan to the affected area. Lightly agitate and allow 10 minutes dwell time. Blot or extract away excess Biosan solution. 5. Drying – Allow area to dry (normally 1hour) before returning to use.

31. SPOT AND STAIN REMOVAL Spots from oil, grease, ink, paint, tar, bitumen, chewing gum and putty. Procedure 1. Preparation – Remove as much of the spill or stain by sponging or scraping up. 2. First step – Apply Citrisol to the spot. Agitate and allow 10 to 20 minutes dwell time. Agitate again and blot to remove the spot. Some stubborn spots may require repeat treatments. 3. Second step – Using a spray bottle, apply Conquer to the treated area. Agitate and blot (or extract) to remove the remaining residues. 4. Drying – Allow area to dry (normally 1hour) before returning to use.

32. SPOT AND STAIN REMOVAL Spots from cosmetics and medicines. Procedure 1. Preparation – Remove as much of the spill or stain by sponging or scraping up. 2. First step – Apply Conquer to the spot. Agitate and allow 10 minutes dwell time. Agitate again and blot to remove the spot. Some stubborn spots may require the use of Citrisol 3. Second step – Apply Citrisol to the affected area. Agitate and allow 10 to 20 minutes dwell time. Agitate again and blot (or extract) to remove the remaining residues. 4. Remove Residues – Finish off by lightly applying Conquer and blotting to remove excess Citrisol and staining agent. 4. Drying – Allow area to dry (normally 1hour) before returning to use.