1. Team 05 SnApp Voice Communication System

2. Team Client: Charles Zivko Team Members: Divij Durve - IIV & V
Harsh Mhatre - System/Software Architect
Khyati Thakur - Prototyper
Monica Varhale - Feasibility Analyst
Nikita Gupta - Project Manager
Shlok Naik - Operational Concept Manager
Shruti Gotmare - Life Cycle Planner
Sushmaja Bondili - Requirements Engineer

3. Current System

4. Drawbacks in Current System
Scattered system
Inflexible
Time consuming
Manual, unformatted call logs
Five9 is expensive and clunky
Not user-friendly
Complex account set-up process
Extensive training

5. Proposed System
Callee

6. Project Description

7. Risk Item Provide direct dialling Provide autodialing
Provide conferencing
Handle callbacks from customers
Log call details
Integration with the CRM
Log all necessary data in standard format for analytic engines

8. Risk Mitigation Strategy
Buying Information
Prototyping
Twilio API satisfy requirements
CRM integrates with Twilio API
Risk Reduction
Incremental Development
Test in phases rather than at the end

9. Severity of Prototyped Risks
Using Twilio API from the CRM for call-handling
Potential magnitude (size) of risk: 8
Probability of risk: 6
=> Risk exposure: 48
Logging all required call detail data
Potential magnitude (size) of risk: 5
Probability of risk: 3
=> Risk exposure: 15

10. Results
Twilio integrated with CRM and being used to make calls.

11. Results
Call logs being retrieved in the CRM via Twilio.

12. Thank You!