1. Quality and Leadership
Jan King, M.D., M.P.H.
Medial Director
Office of AIDS Programs and Policy
Los Angeles County
This is the main title slide. It should be amended to reflect the name of the person (or people) who is (or people who are) giving the presentation. It should also reflect title and division information for the presenter(s). The title (and subtitle, if appropriate) of the presentation should also be substituted where indicated (see next slide for example). Additional Title Slides should be used where appropriate if a new speaker is introduced within the course of a presentation.

2. Importance of Leadership
Vision
Support
Resources

3. Lessons Learned Buy-in from senior managers is key
Leadership in your organization must be continuously educated on Quality
Quality leaders who embrace vision, creativity and a positive attitude are successful

4. Next Steps for New Programs
Create a plan
Educate your key power brokers
Infuse quality statements in work and discussions
Roll out quality management plan to senior managers
Demonstrate need by illustrating current status with data
Make suggestions of possible areas to improve
Create a compelling augment for why quality is consistent with agency’s vision and mission

5. Implementing Quality in a System
Goals
Effectiveness
Efficiency
Synergy

6. Implementing Quality in a System
Challenges
Changing an established culture
Changing an established work process
Changing an established outcomes

7. Lessons Learned: Quality in a System
People feed off competition
Most agencies want to be recognized as providing the best care!
Informal provider networks provide alternative learning opportunities
Effective information systems are crucial

8. Next Steps : Creating Quality Culture in Your System
Create a plan to establish quality culture
Collect agency data to establish baselines
Recruit eager stakeholders
Develop work meetings to develop rapport and teach agency staff quality processes
Measure improvement

9. Thank You Jan King, M.D., M.P.H. Medical Director Los Angeles County
Office of AIDS Programs and Policy