1. Desktop Services Maximizing user productivity and reducing
your overall PC support cost.
Dealer Services
Provided by:

2. What is Desktop Services?
Help Desk Support
Hardware Services
Protect Pack
Desktop Services

3. Help Desk Support Windows Operating System support
Internet Explorer support
DMS, Internet & Manufacturer connectivity support
Prompt escalation to Field Service for on-site support
Desktop Services

4. Hardware Services Remote PC hardware fault isolation
On-site PC hardware isolation & repair
Includes replacement components
Re-image Hard Drive with OEM or client provided image
Provide loaner PC if necessary
Ensure end-user connectivity to DMS, Internet and Manufacturer prior to leaving site
Desktop Services

5. Protect Pack McAfee Enterprise Anti-Virus ADP Smart Desktop Agent
Configured to receive automatic updates
Includes updates in monthly support fee
ADP Smart Desktop Agent
Allows remote connectivity to the PC
Self-healing components
Desktop Services

6. Why ?
Single Source Solution
Competitive Price
Desktop Services

7. Single Source Solution
Only “Single Source Solution” capable of delivering the level of service your dealership demands
Next-Business Day service
Ensuring maximum end-user productivity
Service provided by the same technical folks who currently support your DMS, Network, Peripherals and IP Phone. Why not have ADP support your PC’s?
Desktop Services

8. Single Source Solution
PC OEM
In-House
3rd Party
Help Desk Support
OS & Internet Explorer Support
DMS Connectivity ?
Internet Connectivity
Manufacturer Connectivity
ADP Application Support
Hardware Services
Remote PC hardware isolation
On-site Isolation and Repair
Includes materials
$ Cost $
Re-image PC hard drive
Ensure end-user connectivity
Loaner PC if necessary
Protect Package (Software)
Anti-Virus Protection
Remote connectivity
Self-Healing
Desktop Services

9. Competitive Price How much are you spending today?
Labor?
IT Staff Annual Cost (Salary, Fringe, etc)
3rd Party Hourly Cost
Materials?
PC components necessary to repair PC
Anti-Virus Application
What does downtime cost your dealership?
Employee Productivity?
Loss Sales (Cars, Parts and Service)?
Desktop Services

10. Competitive Price For less than a $1 per day per user…
Desktop Services can maximize user productivity and reduce your overall cost to support your PC’s.
Desktop Services

11. Desktop Services Contact your ADP inside sales
Representative for more information.
Dealer Services
Provided by: