1. EPS Information Evening
TUESDAY 20th September
Aylsham Lodge
Tony Dean – Chief Officer
Charlotte Bowles - Support Officer

2. PREPARTION IS THE KEY. What is EPS?
Once the practices in your area are LIVE with EPS they will send all prescriptions for
NOMINATED patients to the NHS Spine for pharmacies to download, print and prepare for
patients.
EPS is a new way of working for pharmacies and will change the way that pharmacy day to
day life currently happens.
The presentation I am about to go through will give you all the information you need to
ENABLE and PREPARE your PHARMACIES and STAFF to ensure business continuity.
All of the information I am going to share with you all has come from other Pharmacies
across the area during their Transition period to EPS.
PREPARTION IS THE KEY.

3. Each person should have OWN smartcard Maintenance
Smartcards
Each person should have OWN smartcard
Maintenance
Sponsors and Training -

4. Know Your System Training available, local knowledge or
store visits, E-learning, system supplier training
How to complete each step of process,
Download, Process, Issue, Claim and Return to spine
Inform surgery of returns and ND items.
(duplicate token, form sent to surgery)

5. Daily Process/Workflow
Download regularly 15mins – hourly depending on workload
Workflow within branch, dealing with walk in patients,
deliveries, PCS lists
Daily Counting, Issuing Dispensed Notification, Claiming
Care home’s, CDS patients (weekly prescriptions RD)

6. Issues/Common Problems
We are not LIVE
Not understanding system
Printers, Cartridges and Toners
Managing customer expectations
Items not in stock
System Outage, what to do, Who to contact
Items stuck within system (tracker states with pharmacy)
Saturday Cover/staff/locums
7 Day scripts for CDS trays
Repeat Dispensing

7. End Of Day/Month Count prescriptions and issue dispensed notification
DAILY (lunchtime)
Separate prescriptions during the day (3 baskets)
Once CLAIMED all AGE exempt can be disposed of in
confidential waste
All NON AGE exempt and paid sent to BSA no sorting
necessary

8. EPS Tracker Download as an icon on desktop or in favourites on ALL
computers if possible
Should be used as first point of help AT ALL TIMES
(surgeries WILL refer you to this)
All staff know how to access and use
Use the Mysite button

9. Next Steps/Actions Feedback all information to ALL team members
Check LPC website EPS calendar for surgery GO LIVE DATE
Attend Kick off and Business change meetings
(where appropriate and take the support documents)
Speak to your surgery – build relationships/arrange visits
Download Tracker
Obtain training to understand system
ETP Tokens – these are ordered through the PCSE website, all
pharmacies should register well in advance and allow 10 days for
orders to be delivered
Talk to patients and NOMINATE

10. Support Available NHS Digital - NEL CSU -
Just checking if new details from Dawn.
NEL CSU -
RA Team -
prescription-service/
Norfolk LPC -

11. ANY QUESTIONS???????