2. Content Management
A proposal that takes the current resources in a business and aims to make them more efficient.
Increasing the CDOR’s efficiency and effectiveness of the auditors’ time.
Increasing tax compliance of small and new businesses.
“Small” – less than 50 employees.

3. Business Survey Results
Increase compliance through better communication between the Department of Revenue and small/new businesses t
(1 = low, 10 = high)

4. Business Survey Results
Lack of communication between CDOR and small / new businesses
Mention pre-audit checklist and website redesign
Creation of a Business Owner’s Guide

5. Examples of Other States’ Websites
Virginia – of the live chat
FL – BOG
LA - site looks professional
Arizona or new mexico - managed audit program
Include click test results on either this slide or the next one

6. Click Test of Colorado’s Website vs. Other States’ Websites
Florida
Arizona
Illinois
Louisiana
California
Business Section
N/A 1
Business Owner’s Guide 3
How to Prepare for an Audit 2
State or Federal Tax Form
Sales and Use Tax 4
Managed Audit Program 6
Virginia – of the live chat
FL – BOG
LA - site looks professional
Arizona or new mexico - managed audit program
Include click test results on either this slide or the next one

7. Current Colorado Website:
Have an screen shot of the old DOR website

8. Proposed Colorado Website:
Have a screen shot of the new DOR website

9. Resolution Actions: Results: Creation of Business Owner’s Guide
Include a Pre-Audit Checklist
Partial redesign of the Department of Revenue’s website
Results:
Increased communication between the CDOR and new/small businesses
Compliance increases
Consistency across all audits
Easier to navigate and find information on the CDOR’s website
Inaction: not using the MAP