1. Reflexions on Learning
Paraty – July 2010
Pedro Zanni

2. Teams can be more (or less) than the sum of their individual parts.
Team Performance
Teams can be more (or less) than the sum of their individual parts.
Pedro Zanni

3. Synergistic Problem-Solving Model
Effective Solutions
Rational Skills and Processes
Interpersonal Skills and Processes
Analyzing the situation
Setting objetives
Simplifying the problem
Considering alternatives
Discussing the consequences
Listening
Supporting
Differing
Participating
Striving for consensus
(Technical Quality)
(Acceptance)
Pedro Zanni
Effective Solution= Technical Quality X Acceptance

4. Building Consensus
It’s important that all team members support the team’s decision
In the seach for consensus, the priority is to identify a plan that everyone in the group can at least “live with”
Participants should build upon the aspects they agree (instead of focusing on the topics they disagree)
Pedro Zanni

5. Conflict Diagnosis
Disfunctional (or affective) Conflicts- To be avoided
based on emmotions, focused on personal differences or personal disputes
Functional (or cognitive) Conflicts - Good task-oriented and focused on differences on how to analyze or to achieve common objectives
To remenber:
Suspect of “groupthink”!!
Treat differences as a source of ideas, not as a source of interpersonal conflicts
Clearly specify the causes of the different thoughts
Focus on these causes
Pedro Zanni

6. Team Learning Dynamic Team Individual Learning Rate Team Formation
Team Maturity
time
Learning how to learn
Experimentation / social validation
Verbal and non verbal communication
Cognitive alignment
Psychological safety
More comfortable to take interpersonal risks
Constructive conflict
Cognitive transformation
Team Knowledge - Higher Innovative Potential

7. Task Complexity Chaos Linear, Controlled + Interdependency _
Sequential
“Command and control”
Short term value
Systemic
Self managed
Long time value
New Ventures
Innovation +
Interdependency
Repetitive
Outside managed
Short term value
Sequential
Reciprocal
Interaction _