1. ISO14001 Manager/ Supervisor’s TrainingBy
XXXXXXXXXXXXX

2. Why are we here? Get ready for ISO14001 Registration Audit
Provide managers/supervisors an overview of:
ISO14001 Standard
ABC’s Environmental Management System (EMS)
Define the Manager/Supervisor’s responsibility for the EMS and during the audit
I asked my self what can I impart to a group of industrial leaders that could impact their success? The answer was NOT to spend the time define an ISO or OHSAS management system. I want to spend the next few minutes defining the concept of “Strategic Thinking” as it applies to EHS performance and how you can begin to integrate this into your business process.

3. Annual Review
Boss: We’d like to develop your leadership skills so we are putting you in charge of the ISO Project

4. Why get ISO14001 Certified? Our customers told us to!!
Minimize ABC’s impact on the environment
Improve ABC’s Environmental Performance
Reduce operational costs
Reduce risk of legal enforcement

5. Why Do We Need EMS? Increased Environmental Regulations
Periodic Monitoring & CAM
Chem Use Inventory
ISO 14000
Comm Right to Know
CAA
1997 CWA
1997 RCRA
1990 Pollution Prevention Act
1990 CAA
1987 CWA
1987 Community Right to Know Act
1984 RCRA
1985 TSCA
1980 Resource Conservation &
Recovery Act (RCRA)
1982 Superfund
1978 Toxic Sub Control Act (TSCA)
1977 CAA & CWA
1970 Clean Air Act (CAA)
1972 Clean Water Act (CWA)

6. Manager/Supervisor’s Responsibility
Know your EMS
Policy
Significant Aspects (especially in your area)
Procedures/Work Instructions
Communicate to employees
Training
Keep records
Encourage employee involvement

7. Everyone Impacts the Environment
General trash
Spent aerosol cans
Welding fumes
Waste paint & solvents
Automotive exhaust
Paint spray emissions
Car wash water
Compressed air use
Electricity
Natural gas
Wastewater discharge
Storm water runoff
Storage tanks
Contaminated land

8. What is EHS Performance?
Metric
Measurement
Goal
Injuries/Illness
Injuries
Decrease
Near Miss Reports
Report
Increase
Hazardous Waste
Pounds
Recycling
Solid Waste to LF
Tons
Electrical Usage
Kilowatts

9. Management Systems Magic
1st – Write down everything you do
2nd – Keep track of everything you do
3rd – Spend time checking up on your self
Lastly – sit around and talk about what your doing
Improved EHS Performance

10. Continuous Improvement
plan do
check
act
Continual Improvement
Performance
Assurance (quality/environment/health and safety)
Time

11. Value of Third Party Certification
Yes, it costs money!!
Independent review of your processes
Keep system active through surveillance audit process
Demonstration to external stakeholders
Customers, Bankers, Insurance Companies, Regulatory agencies, Employees
Good Public Relations
Corporate Citizens

12. ISO 14000 Overview of ISO 14000 Series Standards
Major Groups of Standard
ISO & EMS
ISO to Environmental Auditing
ISO Environmental Performance Evaluation (EPE)
ISO Environmental Labeling
ISO Life Cycle Assessment (LCA)
ISO Terms and Definitions
ISO Environmental Aspects in Product Standards

13. Origin of ISO 14001
Origin of ISO Environmental Management System (EMS)
ISO is a Geneva-based organization of over 100 countries
ISO International Organization of Standards
ISO 9000 (Quality Management Systems) was the first "Management Systems" standard and set the template for ISO 14000
Final International Standard - ISO and 14004

14. ISO 14001:2004 Original ISO 14001:1996 Finalized November 15, 2004
18 Month Transition Period
No new requirements – just provides clarifications
Audits after March 25, 2005 under new standard

15. Similarities between QS 9000 and ISO 14001

16. CERTIFICATION TRENDS

17. ISO 14001:2004 ELEMENTS 4.1 GENERAL REQUIREMENTS
4.2 ENVIRONMENTAL POLICY
4.3 PLANNING
4.4 IMPLEMENTATION AND OPERATION
4.5 CHECKING AND CORRECTIVE ACTION
4.6 MANAGEMENT REVIEW

18. Environmental Management System Requirements
4.1 GENERAL REQUIREMENTS
4.2 ENVIRONMENTAL POLICY
4.3 PLANNING
4.3.1Environmental Aspects
4.3.2 Legal and Other Requirements
4.3.3 Objectives, Targets, and Environmental Management Programs
4.4 IMPLEMENTATION AND OPERATION
4.4.1 Structure and Responsibility
Training, Awareness and Competence
Communications
EMS Documentation
4.4.5 Document Control
4.4.6 Operational Control
4.4.7 Emergency Preparedness
4.5 CHECKING AND CORRECTIVE ACTION
4.5.1 Monitoring and Measurement
4.5.2 Evaluation of Compliance
4.5.3 Nonconformance, Corrective and Preventive Action
4.5.3 Records
4.5.4 EMS Audit
4.6 MANAGEMENT REVIEW
6 clauses & 15 subclasues

19. DEVELOPING AN EMS
COMMUNICATE
AND
INVOLVE

20. IDENTIFY SITE ISSUES SENSITIVITY GEOLOGY TOPOGRAPHY HYDROLOGY CLIMATE
VISIBILITY
INFRASTRUCTURE
PAST USE

21. COLLECT PERFORMANCE REQUIREMENTS
LEGISLATION
REGULATIONS
CODES OF PRACTICE
CONSENTS, LICENCES, PERMITS
ISO 14001, EMAS
POLICY, OBJECTIVES AND TARGETS

22. 4.2 Environmental Policy
a) Establish a Policy Appropriate to Activities/Products/Services
b) Commit to Continual Improvement and Prevention of Pollution
c) Commit to Legislative and Other Requirements
d) Set Framework for Objectives and Targets
e) Documented, implemented, and maintained
f) Communicate to All Stakeholders
g) Available to the public

23. ABC’s Environmental Policy
It is the policy of ABC Industries, Inc. a manufacturing company which produces mechanism type assemblies for the automotive, furniture, and other industries to be a responsible corporate citizen in protecting the environment. In support of this policy, ABC is committed to:
· Meeting and, where possible, exceeding applicable environmental regulatory, legal and other requirements.
· Striving for continual improvement in environmental performance.
· Minimizing the creation of waste, pollution and adverse impacts on the environment.
· Managing processes, materials and people to reduce environmental impacts associated with ABC Manufacturing activities.
This Environmental Policy Statement applies to ABC Industries manufacturing activities, whether directly or indirectly involved with the manufacture of automotive components. It is communicated to all persons working for or on behalf of ABC and is available to the public.
As an integral part of this Environmental Policy Statement, ABC pledges to implement and operate an ISO environmental management system that identifies and addresses the significant environmental aspects of plant operations.
Goals are set by the ISO team and reviewed annually by the undersigned management.

24. Policy Commitments
Prevention of Pollution
Improve Continuously
Comply with Legal Requirements
Remember “PIC”

25. 4.3 Planning (“PLAN”) 4.3.1 Environmental Aspects/Impacts
4.3.2 Legislated and Other Requirements.
4.3.3 Objectives, Targets, and Environmental Management Programs (combine & 4.3.4)

26. Activity / Aspect / Impact
An Environmental Aspect refers to an element of our activities, products or services which can have a beneficial or adverse impact on the environment (i.e., it is the cause of an impact such as an emission).
A Significant Impact refers to the change which takes place in the environment as a result of the aspect (i.e., it is the effect of an emission such as the contamination of water).

27. Significant Environmental Aspect
A significant environmental aspect is an environmental aspect that has or can have a significant environmental impact…….

28. What would happen if you lost control of the aspect?
Aspects/ Impacts
Key Question:
What would happen if you lost control of the aspect?
Under normal operating conditions?
Under start-up conditions?
Under emergency conditions?

29. Determining Significance
Identify all Environmental Aspects & Impacts
Evaluate for its Significance
Significance Criteria
Significant Aspect
Minor Aspects
Operational Control
(CONTROL ALL)
Objectives & Target Setting
(IMPROVE Some)
Keeping Records

30. ABC’s Significant Aspects
Electrical Usage
Cardboard Usage
Recycling
Oil Usage
Stormwater Run-off
Who determined these? ABC did!!

32. Objectives and Targets (Improvement Goals)
Set Objectives and Targets to Prevent or Minimize the Impacts
Quantifiable, Time-bound, Accountable
Detailed Plan(s) to Accomplish Objectives & Targets must be Developed
Incorporate into Plant Business Plan
Gives Environmental the Same Level of Visibility and Attention as Other Issues
Establish Overall "Objectives” for the Reduction or Elimination of Environmental Impacts - Increases Accountability
Improve Business & Environmental Performance by Meeting Objectives.& Targets

33. Environmental Management Programs (Action Plans)
Program For Achieving Objectives & Targets
Every Objective & Target Must have a EMP
EMP Must Include:
Responsible Party
Means to Achieve Objectives & Targets
Time-frame
Update If There Are New or Modified Site Activities

34. ABCs Environmental Goals
Reduce Electrical Usage
Reduce Cardboard Usage (More returnables)

35. Top Ten Pollution Prevention Techniques
1. Good housekeeping and maintenance practices
2. Spill prevention and preparedness
3. Inventory management
4. Prudent purchasing
5. Waste exchange programs
6. Alternate cleaning processes
7. Reduce/reuse process wastes
8. Process modifications
9. Changes in equipment or technology
10.Environmentally preferable purchasing 35

36. An Example: Environmentally Preferable Purchasing
Definition:
Products or services that have a lesser or reduced effect on human health and the environment when compared with competing products or services that serve the same purpose. 36

37. Environmentally Preferable Purchasing
Environmentally preferable purchasing means examining the pollution prevention practices of your vendors and subcontractors 37 37

38. 4.4 Implementation & Operation (“DO”)
4.4.1 Define Roles, Responsibilities and Authorities
4.4.2 Identify Training Needs, Ensure Awareness and Assess Competence
4.4.3 Establish Procedures for Communicating with All Stakeholders
4.4.4 Establish and Maintain Procedures for Document Control
4.4.5 Establish Procedures for Document Control
4.4.6 Establish Operational Control Procedures
4.4.7 Establish Procedures for Emergency Response

39. Environmental Management Representative
Oversees the Day to Day Environmental Operations
Coordinates Environmental Matters as Appropriate
Champions EMS Implementation
Should Report Directly to Plant Manager

40. ABC’s EMR Environmental Management Representative EMS Team
XXXX XXXX
EMS Team
Operations Mgrs.,  EMS Coordinator,  Facilities Supervisor,  QA Mgr.,  Eng. Mgr.,  Facilities Supervisor, Director of Operations 
Responsible for Environmental Compliance
XXXX XXXXX - Facilities Sup.

41. Training General Environmental Awareness Training
Covers EMS Policy, System, Environmental Aspects & General Env. Awareness
All Employees (Required by ISO 14001)
Integrate with Routine Meetings (Monthly Safety Talks, Townhalls, Department Meetings) and Other Awareness Techniques
Work Station / Operational Control Training
Required for All Significant Activities
Aware of the Significant Impacts of Their Work Activities and the Environmental Benefits of Improved Personal Performance
Key area for Managers/Supervisors

42. Training Regulatory - Mandated Functional Environmental Training
Training You Should Already be Doing - Current Requirement
Training Required by Law (RCRA, SPCC, etc.)
Specific Employees Required by Their Job Assignment to Have this Training
Emergency Plan Training
Training You Should Already by Doing - Current Requirement
Training Required by Corporate and (possibly) Law
All Employees (Some Employees May Require More Detail Training)

43. Training Internal Auditor Training Contractor / Supplier Orientation
Develops Skills Needed to Prepare For & Conduct an Effective EMS Assessment
One Time Training Requirement
Contractor / Supplier Orientation
EMS Fundamentals and Facility Environmental Policy
Selected Contractors Whose Work Could Affect the Facility’s Environmental Regulatory Status or Performance (ie., Paint Supplier, Waste Hauler, etc.)
Key area for Managers/Supervisors

44. System Documents SYSTEM PROCEDURES OPERATIONAL WORK PRACTICES
ORGANIZATIONAL
CHART
ROLES &
RESPONSIBILITIES
LEGAL
REQUIREMENTS
TRAINING MATRIX
MASTER DOCUMENT
LIST
MASTER RECORDS
POLICY
ASPECTS
OBJ. & TARGETS
PROGRAMS

45. 4.4.6 Operational Control
Required for all significant aspects (Activities)
Procedure/Work Instruction Designed to “Control” the activity
All people involved in the activity need to be trained and this should be documented

46. ABC’s Operational Control
Significant Aspect
Control
Electrical Usage
Procedure/EMP
Cardboard Usage
Oil Disposal
Procedure
Stormwater Run-Off
Procedure, SWPPP, Permit
Recycling
Procedure/Signage

47. 4.4.7 Emergency Preparedness
All managers/supervisors need to know what to do in the event of an emergency
Spill, Fire, etc.
Auditor will ask manager/supervisors and employees how they would respond to an emergency
Could be as simple as “I’d notify my manager and leave the area”
Standard requires that emergency preparedness plans be review after any incedint
Emergency Preparedness plans need to be tested annually

48. 4.5 Checking an Corrective Action (“CHECK”)
4.5.1 Measurement - Maintain and Calibrate Monitoring Equipment
4.5.2 Evaluation of Compliance
4.5.3 Nonconformity, corrective (CARs) & preventative actions (PARs)
4.5.4 Control of Environmental Records
4.5.5 Establish and Maintain Internal EMS Audits

49. ABC’s Internal EMS Auditors
List Auditors

50. 4.6 Management and Review (“ACT”)
Establish Procedures for Senior Management Review of EMS
Contemplate Changes to the System
Contemplate Actions to Effect Changes
Keep the System Relevant to Your Needs
Keep Minutes of Review Meetings

51. Implementation Process
Step 1 – Implementation Planning
Step 2 - COMMUNICATE
Step 3 – Aspects / Impacts Evaluation
Step 4 – Draft Objectives and Targets, and EMP’s
Step 5 – Write Environmental Policy
Step 6 – Identify Training Needs and Develop Training Plan
Step 7 – Write EMS Procedures and Operational Control
Step 8– Implement Document Control
Step 9 – Internal Audits
Step 10 - Management Review
Step 11– Registration Audit - Celebrate

52. ABC’s ISO14001 Audit Registrar NSF March 6 – Document
April 10 – Pre-Assessment
May 3,4,5 – Registrations Audit
60 days to closeout corrective actions
ISO14001 Certification Awarded

53. Prior to the Audit Review Policy/PIC
Know Significant Aspects (especially in your area)
Review Environmental Goals
Review Procedures/documentation
Let employees know about audit
Review information with employees
Quiz Employees

54. During the Audit Greet Auditors has they pass through plant
Answer questions directly and completely
Do not hide information
REMEMBER
The auditor has to find things to write up as CARs (they feel it is their job)
The auditor wants to approve ABC for registration

55. Now what do I do? Get to know your EMS
Policy – Remember PIC
Procedures
Significant Aspects
Improvement Goals (Environmental)
Communicate Policy/PIC to all employees
Conduct General Awareness Training
Give employees overview of what to expect for the Audit

56. End of the presentation
Yet still to go…….

57. Special Training slides on clause 4.4.2
TRAINING, AWARENESS
& COMPETENCE

58. Lesson Learning Goals At the end of this lesson you should be able to:
Explain why effective training is an important requirement of ISO 14001
Define training needs identification
Outline a process for identifying training needs
Distinguish between knowledge, understanding, and competence
Specify at least three elements of ISO that all employees should be aware of

59. More Lesson Learning Goals
At the end of this lesson you should be able to:
List five or more benefits of operational analysis
Name three ways to evaluate training

60. The Training Process Identify Organization Needs
Specify Job Performance
Identify Learners’ Needs
Determine Training Objectives
Design Training Courses
Select Training Strategies
Develop Training Materials
Conduct Training
Evaluate Training

61. The Big Three
COMPETENCE
AWARENESS
TRAINING

62. Awareness
People accept responsibility more readily if they understand why their actions are important
People become self-motivated, so less reinforcement by management is required
Emphasises that environmental protection is everyone’s responsibility
Helps to generate commitment by employees

63. Competence
The application of knowledge, understanding, judgement, and skill to consistently carry out an activity effectively and efficiently to a pre-set standard
The objective of training should be to develop competence, or the means to attain competence

64. ISO 14001 Training, Awareness and Competence says:
The organization shall identify training needs.
It shall require that all personnel whose work may create a significant impact upon the environment have received appropriate training.

65. ISO 14001 4.4.2 Requires: Identification of the:
Activities that may have a significant environmental impact
Awareness, knowledge, skills, and competence required for these activities
Training needed to achieve the required awareness, knowledge, skills, and competence

66. Training Needs Identification Procedure
Training Need = the gap between present capability and desired capability
Identify existing knowledge, skill levels
Observation, interview, performance appraisals
Identify desired knowledge, skills
Involve prospective learners, experts, managers, others
Identify prescriptive and motivational needs

67. Operational Analysis - What Is It?
A method to break down the activities needed to do a job (or operation) into individual tasks or steps that describe how the operation is done

68. Outcomes from Operational Analysis
Required qualifications, skills, competencies
Hazards, consequences, and precautions
Risk assessment
Training requirements
Standards of performance
Operating procedures
Job descriptions

69. Designing Training Programs
Need clear, measureable objectives for training
Involve prospective learners in developing content and design
Target audience, with pre-requisite qualifications for attendance
Focus on skills and competence as well as knowledge and understanding

70. What Else is in ISO ?
The remainder of this element of ISO specifies that the organization must have procedures to make all employees aware of:
The importance of, and their roles and responsibilities for, conforming with the environmental policy and procedures, and with the requirements of the EMS, including emergency preparedness and response requirements

71. More from ISO
The organization must also make employees aware of:
Significant actual or potential environmental impacts of their work, and the environmental benefits of improved personal performance
Potential consequences of departure from specified operating procedures

72. All of Which Means
Must have ways to communicate information and create environmental awareness
Everyone (i.e., both managers and employees) must be made aware of:
The environmental policy and relevant environmental procedures
EMS requirements
Significant environmental impacts, objectives and targets
Their roles and responsibilities in the EMS
The need to follow specified procedures

73. One More Requirement from ISO 14001 4.4.2
Personnel performing tasks which can cause significant environmental impacts shall be competent on the basis of appropriate education, training, and/or experience
i.e., personnel in positions where the environment could be impacted must be able to demonstrate they are competent to prevent pollution

74. Other Requirements Maintain a training programme and schedule
Keep records of training for each employee (proof that training was taken successfully)
Specify frequency of refresher training
Include contractors and new employees in training
Define qualifications and experience in job descriptions
Evaluate the effectiveness of training

75. Training for All Managers, supervisors Environmental staff
Foremen/women
Operators
Maintenance
Purchasing
Human resources
Office staff
Security, cleaners
Contractors

76. Specific Training Requirements
Top management
Personnel responsible for identifying environmental aspects and impacts
Personnel responsible for ensuring legal compliance
Operating procedures for employees carrying out tasks where there is a risk of significant environmental impact
Emergency response team

77. Specific Training Requirements (Cont’d)
Persons handling hazardous materials
Employees involved in environmental monitoring
Waste treatment personnel
Persons developing written procedures
Personnel responsible for controlling documents and records
Internal environmental auditors
New employees

78. Evaluation of Training
Five levels of evaluation:
IMPACT
TRANSFER
LEARNING
REACTION
PARTICIPATION

79. Concluding Thoughts Important points to remember:
ISO has high expectations that organizations will conduct appropriate training to develop their employees’ awareness and competence regarding the EMS, environmental performance, and prevention of pollution
Specific training needs must be identified for individuals whose work may have an impact on the environment, and the appropriate training must be conducted

80. Concluding Thoughts (Cont’d)
Additional points to remember:
Operational analysis can provide detailed information on training needs
All personnel, including contractors, must be made aware of the environmental policy, aspects, impacts (i.e., actual and potential), procedures, requirements of the EMS, and their specific roles and responsibilities in the EMS
Awareness can be developed through various means of communication as well as by training

81. Concluding Thoughts (Cont’d)
Yet more points to remember:
Only competent personnel are allowed to work on tasks that can have significant environmental impacts
Training programs should be on-going, including refresher courses and training for continual improvement
Records of who has been trained must be kept
Organizations should evaluate the effectiveness of training programs