1. Partnering with Cities
Meagan Schmidt
FACT Operations Manager
CalACT April 4, 2018

3. Case Study Impact of FACT’s service on City of Oceanside
Contracted Service implemented Sep 2013
Approx. 22,627 one way trips delivered through February 2018
Approx. 2,100 registered clients
Contract term September 2013 – June 30, 2019

4. Case Study Rider survey conducted by City of Oceanside
Surveys sent to users of Oceanside Van Service
Period surveyed: January – December 2017
1,750 surveys mailed
300 responses received (17% response rate)
94% rated the overall experience with service as excellent or good

5. Case Study Impact of FACT’s service on City of Oceanside
Former
Contractor
FACT
Savings
Av Cost trip
$26.00
$17.00
-$9.00
Total cost
of 10,000 trips
$260,000.00
$170,000.00
-$90,000
% Cost reduction
35%
* Based on sample data

6. Feedback
“If it wasn’t for your help I would not be able to get out of the house”
- Oceanside Rider
“I want to thank you for all of your help! You made me feel very confident.”
“Your organization is making a huge contribution to the Oceanside senior population through making connectivity/socialization available.”
– City of Oceanside, Senior Services Division
Oceanside staff meetings with other cities (Vista & San Marcos) to discuss the program’s success

7. Oceanside rider, Gloria – speaking at FACT’s Annual Meeting December 2017

8. New pilot – City of San Marcos
Transition from taxi voucher model
Stretch dollars further
Increased quality of customer service
Increased service area

9. New pilot – City of San Marcos contd.
Pilot February 1, 2018 – May 31, 2018
Analysis of program parameters will be assessed
Trip Mileage
Ride Frequency by each rider
Cost per trip
Rides outside program parameters are referred to RideFACT

10. How do we do it? Partnerships with non-profit transportation services
Leverage grants for administration
Low mark-up
Powerpoint– review of Fiscal Year 2014 – governance, services and events.
DRAFT version of a new video showing the FACT rider profile, and impact on the community
Release the FY 2014 Annual Report - an overview of services provided during FY 2014

11. Collaboration - All together!
FACT Board Member George, Eileen Turk City of Oceanside Parks and Rec Division Manager, FACT Board Member John, FACT Staff Meagan

12. Marketing Contracted Services
Direct mailing outreach to cities, medical facilities, senior services agencies
League of California Cities Presentation
Meetings with City Council Staff Representatives
City Council Meeting presentations
CAM networking (Council on Access & Mobility)

13. Benefits– For FACT, Cities, MPO (SANDAG)
Collaboration between Cities & local non profit
Flexible parameters based on city’s preference
Cost savings for Cities
Increased customer service
Increased city program service area – less gaps countywide
Leverage brokerage capacity – increased utilization of accessible vehicles, one-call-one click center
Attractiveness for funding

14. Benefits for FACT Revenue generated for FACT
Revenue potential from other Cities
Building relationships with Cities and elected officials
Creating awareness of FACT’s services and CTSA role

15. FACT Operations Manager
Thank you!
Meagan Schmidt
FACT Operations Manager