1. Lab gets quicker on the draw
FEATURED TEAM
Laboratory
WHAT THEY DID
To shorten wait times for blood draws, this Gilroy Medical Offices UBT:
Shifted staff schedules so the lab opens earlier.
Staggered lunch breaks to spread out the loss of staff on the floor.
Educated physicians to improve the clarity of lab orders and reduce duplicative orders.
Cross-trained staff members so everyone can register patients and process specimens as well as draw blood. If eight or more patients are waiting to have blood drawn, the team goes into “all hands on deck” mode.
RESULTS
Average daily wait time (minutes)
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