1. Summer Bridge 2017 By Michael Ngo
Communication
Summer Bridge 2017
By Michael Ngo

2. Challenge activity

3. Communication Defined
“a process by which information is exchanged between individuals through a common system of symbols, signs, or behavior”

4. Communication is everywhere
Typical Ways
In person
Phone
Text message
Voic
Letters
Instant message
Facebook, Twitter, Instgram
College
Presentations
Journals
Essays
Reports
Exams
Work
Resumes
Applications
Interviews
Meetings

5. The Communication Process
Sending
Listening
Did you say…?
Sending
Listening …

6. The Communication Process
Sending
Listening
Oh, you said…
Sending
Listening
No, I meant…

7. The Communication Process
Yes Homie!!

8. Communication Breakdown
Non-Verbal, Visual
55%
Tone
38%
Verbal 7%

9. Barriers to Communicating
Language
Culture
Complex information
Emotions
Fear
Trust
Poor listening skills
Situation Related
Time Pressure
Information Overload
Distance
Noise
Temperature

10. Sending “I” Messages Observation You’re a slob Feelings I feel angry
It’s hard for me to sit comfortably with all of these papers around
Observation
You’re a slob
Feelings
You make me mad
I feel angry
Thoughts
You must be crazy
I don’t understand
Wants
You always get to choose which movie we watch
I’d like to choose the movie this time and you can choose the movie the next time
Intentions
From now on we’re going to split the dishwashing evenly
I intend to do my share of the housework and leave the rest undone.

11. Good Listening Promotes…
Success in school
Better note-taking
More productive study groups
Better relationships
Students and instructors
Friends and family
Work associates
Respect
Insight into other people

12. Non-verbal Listening Be quiet Maintain eye contact Display openness
Listen without response
Send acknowledgements

13. So what you’re saying is…
Verbal Listening
Paraphrase
Listen beyond words
Take care of yourself
Listen for requests and intentions
So what you’re saying is…

14. Communicating Through Conflict
State the problem using “I” messages
Understand all points of view
Brainstorm solutions
Evaluate the solutions
Choose the solution
Implement
Reevaluate