1. Cloud & Smarter Infrastructure
Healthcare
Franciscan Missionaries of Our Lady Health System cuts data recovery times
Provides
centralized, granular visibility into systems performance
Facilitates
rapid, non-disruptive movement and recovery of data between storage systems.
The transformation: The storage virtualization and management
platform alerts the Franciscan Health ITS Team to millisecond delays in processor response times that, when compounded, could add minutes to a user’s interaction with a critical application.
Reduces
data recovery point from 1 day to 30 minutes
Client name:
Franciscan Missionaries of Our Lady Health System
Case study link:
Quote:
We’re now able to instantaneously see that and remediate it before our customer ever knows what’s going on, says Darryl Shorts, Franciscan Missionaries of Our Lady Health Systems
Company background:
Franciscan Missionaries of Our Lady Health system comprises multiple hospitals with approximately 1,700 licensed beds in the state of Louisiana and hundreds of clinics and doctors' offices. The organization has facilities from the northeastern part of Louisiana to southeast Louisiana.
Solution components:
Software
IBM® Virtual Storage Center
Business challenge:
The infrastructure and technology services (ITS) team at the Franciscan Missionaries of Our Lady Heath System views data storage and network management, disaster recovery and business continuity through the traditional lens of business operations, but they also recognize the potential life-and-death implications. IT lies at the core of healthcare, supporting critical applications and managing vital data. The ITS team, headed by Darryl Shorts, senior data center engineer, is responsible for tuning infrastructure performance and managing data in a way that provides the capacity, response times and data recovery times to internal customers. However, the team was unable to capture actionable performance metrics and could only replicate data in small-scale increments, with restore points a day old.”
Benefits:
With the granular and centralized view of data and performance patterns the ITS team now understands how customer workflows impact demand on IT resources. The team has transformed its role from reactive, where customers would inform them of issues to proactively resolving issues in minutes from a console, with one team saving 15 hours a week in troubleshooting based on improved storage environment visibility. 
“We’re now able to instantaneously see that and remediate it before our customer ever knows what’s going on.”
- Darryl Shorts,
Franciscan Missionaries of Our Lady Health Systems
Solution components
Software
IBM® Virtual Storage Center
SWP14117-USEN-00  1