1. UHC / Datix Event Reporting:
Front Line Reporter
March, 2015

2. UHC / Datix Safety Intelligence
As part of our ongoing commitment to advancing health care quality and improving patient safety, GHS uses the UHC / Datix Safety Intelligence (SI) system for events and complaints.

3. System Basics

4. UHC / Datix Safety Intelligence
Safety Intelligence was developed by the University HealthSystem Consortium (UHC), which is an organization dedicated to helping academic medical centers attain national leadership in health care by achieving excellence in quality, safety, and cost-effectiveness.
SI is a reporting tool that will assist to:
Capture information about safety-related incidents or concerns
Improve both communication and collaboration among patient safety team members

5. UHC / Datix Safety Intelligence
Using a standard taxonomy, SI captures information involving patients and visitors regarding:
Adverse events
Near misses or good catches
Unsafe conditions
Patient, family, and visitor complaints
The use of this taxonomy allows events to be categorized and analyzed to identify trends and make improvements.
Staff events will not be reported in this system. Those type of events will continue to be reported on SREO forms.

6. Event Types Significant dissatisfaction (even if no basis in fact).
Adverse reaction
Anesthesia event
Behavioral event
Care coordination and communication
Complications of surgery or anesthesia
Complications of care (unanticipated, nonsurgical)
Equipment/devices
Fall
Health care-associated infection (HAI)
Laboratory test
Maternal
Medication related
Neonatal
Omission/errors in assessment, diagnosis, monitoring
Radiology/imaging
Respiratory care
Unsafe conditions
Visitor events

7. Entering a Report

8. Use of Event System No Password is required to Submit an Event Report.
Anyone with access to a GHS computer may report an event (patient or visitor).
Data about trends – used for improvement in quality and patient safety.

9. Access
You can access the system on the Plexus GHSNet Home Page by clicking on “Apps & References” at the top of the page and then “Event Reporting”.
Link to report is on GHSNet HomePage
To use the on-line event reporting system, you access it from the GHS intranet webpage. Click on “Event Rpt” seen in the center of the menu at the top (under the GHSNet logo).

10. UHC / Datix SI
First, the front-line reporter will determine if the information pertains to:
A complaint; OR
An event.
Then, the front-line reporter will determine if the information pertains to:
A patient
A visitor
Or is a concern about an unsafe condition
Concerns about an unsafe condition are not linked to a specific patient or visitor.

11. Once you click into the Event System:
Type information into space provided.
Only fields with a red asterisk ( * ) are required fields.
Site = facility
Location = unit/dept

12. UHC / Datix SI
Some event types have detailed questions. The following pages show the detailed questions for commonly used event types. A response is not required for every detail question. Questions identified with a red asterisk (*) require a response. Collecting details improve trending and analysis of events and safety concerns.

13. Use of Drop Down

14. Event Reporting Type in a description of the situation.
For some event types, you will need further information with you to complete the required fields.
Type in your if you would like an acknowledgement of the report.
Last step: Click on “Submit”.

15. Email – Acknowledgement
System Generated
– Acknowledgement
to Front Line Reporter
From:
Sent: Thursday, August 28, 2014
To: {Name of Front Line Reporter}
Subject: Acknowledgment of event report submission
You reported an event on 08/28/2014 using the UHC Safety Intelligence event report form. The event has been given number SI
We would like to thank you for taking the time to report this event.
The UHC Safety Intelligence On-site administrators.

16. Suggestions
Writing
Stick to the facts
Be objective
No finger pointing
Be concise
Get to the point
Be mindful that the objective is improvement of patient care and quality

17. Resources
SI SharePoint site where all training materials and resources are stored.

18. Reminders Report; Report; Report. If unsure; contact Risk Management.
Work continues to enhance GHS Event Reporting.
Feedback / suggestions welcomed.
Improving Patient Safety and Quality of Care is everyone’s responsibility.
You have the opportunity to make a difference!
Contact Risk Management staff:
; or
A Risk Manager is on-call 24/7 at
Questions