1. For the future of transportation
Session 2D Listening
For the future of transportation

2. The Facts 45 percent of it is spent listening!
Of all our time spent communicating,
45 percent of it is spent listening!
But, most of us are poor and inefficient listeners!

3. Communication
Writing
Reading
Speaking
Listening
How do I learn more?

4. Why do we suck at listening?
We can think faster than we can speak…
125 words per minute SPEAKING
vs.
400 words per minute THINKING
Result: Our under-utilized mind wanders

5. Retention In a 10-minute speech:
You will recall only 50 percent of what I said 24 hours after I say it
In 48 hours, you will remember only 25 percent of what I said

6. Ten Bad Habits Call the subject matter uninteresting
Criticize the delivery or appearance of the speaker
Become too stimulated
Listen only for facts
Try to outline everything that is being said

7. Ten Bad Habits (cont’d)
Fake attention
Tolerate or create distractions
Evade the difficult
Submit to emotional words
Waste thought power

9. Chinese Symbol for Listening

10. How to be Better – Stop wasting thought power
Anticipate the speaker's next point
Identify the supporting elements
Make mental summaries
Listen between the lines

11. Sources
Listening: Our Most Used Communication Skill:
Listening to People: to-people
Business Communication Process and Product 4th Edition
Active Listening: