1. The Communication Process within an Organization
Noise
Communication
Channel
Sender
(Encodes Message)
Receiver
(Decodes Message)
This graphic is a simple representation of the communications process within an organization. Communication starts with a sender, who has a message to send to the receiver. The sender must encode the message and select a communication channel that will deliver it to the receiver.
Feedback
Noise

2. An Employee Assistance Program
Step 1
Step 2
Step 3
Step 4
Problem solved,
employee con-
tinues to work
Problem solved;
employee con-
tinues to work or,
if on leave,
returns to work
EAP counseling
Identify troubled
employee
Self-
identification
Supervisor
This figure outlines specific steps and possible courses of action in an employee assistance program.
Treatment
Employee refuses
to seek help and
is terminated if
problem has a
significant nega-
tive impact on
work
Treatment un-
successful;
employee
is terminated