1. Your Time to Grow! Alpine Technology REGIONAL SEMINAR 2018

2. Alpine’s Online Customer Portal
Steve Fleming
Operations/Marketing
(719)
Alpine’s Online Customer Portal

3. Leverage Alpine’s Online Support Solutions
Save time, resources and money
Leverage Alpine’s Online Support Solutions
Online Bill Presentment and Payment Solutions
Online Customer Management System
Interactive Voice Response
Lock Box
Integrated Payment Portal
Seamless with your website
Seamless with VRP 10
Bi-directional
Pay Now button on Customer Record
Admin capabilities
Manage Credit/Debit cards
One-time or Recurring
Online Bill Presentment and Payment Solutions
PLUS
Customer Management System (CMS)
Customers can…
View their account info
Update Customer information
Request new service or extra pick up
View and pay their invoice online (MOB)
Stop, Pause or Change service

4. Online Bill Presentment and Payment Solutions

5. Online Bill Presentment and Payment Solutions
Your Customer Online
Your Customer Calls

6. Admin Portal gives you:
Online Bill Presentment and Payment Solutions
Admin Portal gives you:
Quick Access to Customer Acct info
Manage Payment Types
Manage Invoices
View and Print Invoices
Manage Admin Users
Billing and Payment History
Reports (Template and Custom)

7. Admin Portal gives you:
Online Bill Presentment and Payment Solutions
Admin Portal gives you:
Quick Access to Customer Acct info
Manage Payment Types
Manage Invoices
View and Print Invoices
Manage Admin Users
Billing and Payment History
Reports (Template and Custom)

8. Admin Portal gives you:
Online Bill Presentment and Payment Solutions
Admin Portal gives you:
Quick Access to Customer Acct info
Manage Payment Types
Manage Invoices
View and Print Invoices
Manage Admin Users
Billing and Payment History
Reports (Template and Custom)

9. Online Bill Presentment and Payment Solutions

10. Online Customer Management System

11. View account information Changes show up automatically in RAMs
Online Customer Management System
Account Information
View account information
Make Changes
Changes show up automatically in RAMs
Pay Bill online

12. View, Request, or change Services
Online Customer Management System
View, Request, or change Services

13. Online Customer Management System

14. Online Customer Management System

15. Online Customer Management System

16. Online Customer Management System

17. Online Customer Management System
Inbox
Inserts
Notifications
Sent
Go Paperless
Click for details
Your October invoice is ready- Select here to view and pay.
Your September invoice is ready- Select here to view and pay.
Re: Your question about suspending account. It is not problem to suspend…
Re: Update Account information. We noticed your credit card info needs to be…
Your August invoice is ready- Select here to view and pay.
Re: lawn waste question. Yes, you are correct, we do extra pickups in…
Re: Restarting service. Service is to resume beginning July 1, 2018