1. Dr. Minder Chen Associate Professor of MIS CSU Channel Islands
Collaboration Tools
Dr. Minder Chen
Associate Professor of MIS
CSU Channel Islands

2. LO: Learning Objectives
Understand the needs and challenges of teamwork/collaboration
Study different categories of IT that can be used to make teamwork more effective.
In class exercises using TeamSpirits
Explaining the design principles
Exercise:
*Information sharing
Major problems in teamwork
Evaluate the problems
*Solutions to one of the major problem
*Rate these solutions
*Using multi-criteria evaluation tools
*Evaluate TeamSpiritz for collaborative learning

3. Information Systems Triad
Operational
Database
Data Warehouse
Enterprise
Workflow
OLAP
Business
Process
Workflow
BI DSS
EIS
OLTP
Data
Information
Collaboration/Messaging
Systems
Knowledge
Workgroup Workflow

4. A New Model for Workgroup
Across
Geography
Across
Disciplines
Vitrual Teams
Critical
Business
Processes
Collaboration Technologies
Between
Companies
Between
Departments
On the
Road

5. Teams, Partnerships, and Alliances
Collaboration system – supports the work of teams by facilitating the sharing and flow of information
B2B Server/
E-commerce

6. Collaboration Systems
Collaboration solves specific business tasks such as telecommuting, online meetings, deploying applications, and remote project and sales management
Collaboration system – an
IT-based set of tools that supports
the work of teams by facilitating
the sharing and flow of information

7. Colocated Teams vs. Virtual Team
Jessica Lipnack and Jeffrey Stamps, Virtual Teams: People Working Across Boundaries with Technology, Wiley, 2nd ed., 2000

8. Teamwork & Groupware CMS: Content management system Same Time
(Synchronous)
Different Time
(Asynchronous))
Project/team rooms
Shared offices
Same
Place
(Colocated)
Multi-media presentation systems
Key-pad based voting tools
Facilitated meetings using a PC
Networked PCs based GDSS
Different
Place
(Virtual Team)
CMS: wiki, Google Docs
Discussion forum
Workflow
Screen sharing
Audio/video conferencing: Skype
Web-based desktop conferencing: WebEx
Instant messaging: Skype
CMS: Content management system

9. Design Dimensionalities of Collaboration Tools
Content
Structure
Design Dimensionalities of Collaboration Tools
Process
Structure
Form
Form-Routing
Work Flow Mgmt
Relational
DBMS
Discussion Forum
Semi-structured Document
filter
Executable process model
Image
Group Editor
Video Conf.
Audio Conf.
Ad hoc
activity
Degree of
Presence:
Media
Text & Number
Graph & Picture
Sound
Video

10. Videoconferencing
Videoconference - a set of interactive telecommunication technologies that allow two or more locations to interact via two-way video and audio transmissions simultaneously.
Example:
PictureTel from Polycom

11. Web Conferencing
Web conferencing - blends audio, video, and document-sharing technologies to create virtual meeting rooms where people “gather” at a password-protected Web site.
Example: Skype

12. High Degree of Telepresence

13.
Cisco employees in New York, left, and San Jose, Calif., on screen, meeting via Telepresence.
Cisco’s 3000 model sells for $299,000. “Double that to $600,000 when you add a similar system at a remote location.

14. References TeamSpirits: http://mvscenter.net/ebs WebEx from Cisco
Cisco TelePresence
IBM Lotus Notes
Microsoft SharePoint
Office 360:
Google Docs, Video: 
Forrester Enterprise Social Networking (Video)
21:00 minutes (count down)
Social Networking in the Enterprise: Benefits and Inhibitors

15. What is Groupware/Collaboration system?
Groupware has been used to describe from to work-flow-automation software.
Definition:
Systems that integrate computers and communications systems to implement group techniques to support communication, coordination, and decision making via structuring the processes and contents of teamwork.
Alias:
Collaboration Technologies
Computer-support cooperative work (CSCW)
Group decision support systems (GDSS)
Computer-mediated communication systems
Workgroup computing

16. Decision Information Center (1st Generation)
Source:

17. University of Arizona (2nd Generation)

18. Facilitated Meetings Agenda Outcomes Roles Rules Facilitator
Public displays served as group or organizational memory
Scribe
(Technographer)
Roles
Participants
Source: Adapted from

19. Managing Meetings as a Problem-Solving Process
A meeting
Agenda item 1
Agenda Item 2
Agenda Item 3 …
A problem solving process
Problem-solving activity or task 1
Problem-solving activity or task 2
Problem-solving activity or task 3 …
Meeting Roles
Facilitator: Design, set up, and monitor the meeting
Participant: Participate in a meeting

20. Generic Problem-Solving Process and TeamSpirit
TeamSpirit is a Web-based group decision support system / creative group problem solving system. Every user can create and facilitate meetings.
Group Tool
Classification
TeamSpirit Toolbox
Share information
Discussion forum
Structured brainstorming
Brainstorming Idea consolidation
Rate alternative
Rank alternatives
Select alternatives
Multicriteria evaluation
Idea generation
Divergent
Thinking
Idea Organization
Thinking
Convergent
Alternative Evaluation

21. Problem-Solving Life Cycle
Idea generation
Idea Organization
Alternative Evaluation
Problem-Solving Life Cycle
Identify problems or opportunities
Idea generation
Idea Organization
Alternative Evaluation
Create/design solutions or systems
Generic Problem Solving Process
Implement solutions or systems
Idea generation
Idea Organization
Iteration
Alternative Evaluation

22. User Authentication and Registration
Group Problem Solving Process Manager
Meeting Listing
Roster Listing
Agenda Execution
Meeting Setup
Roster Setup
Agenda Setup
Participants
Join Meetings
Team
Repository
Users
Meetings
Meeting Rosters
Agendas
Activity Items
& Item Types
Internet / Intranet
Manage Meetings
User Authentication and Registration TS
Facilitators
Group Toolkit
Facilitation
Version
Idea generation
Idea consolidation
Idea evaluation
Participation
Version

23. Team Performance Model