1. Brainstorming Techniques
Your Name

2. Objectives At the end of this session you will be able to:
Facilitate or take part in brainstorming sessions in an effective way by following some simple guidelines
Build on the ideas of other participants whilst not critiquing these prematurely
Identify different brainstorming techniques you can use so that you will have an effective approach for almost any situation

3. There are no other rules!
Brainstorming Rules
There are no other rules!
Don’t Evaluate
Quantity Needed
Keep Building
Wild Ideas Wanted

4. Preparation
Define
Brief
Select

5. Customer Service Problem
We want to brainstorm the issue we are having with the phones at the moment.
We want to find ways to make our phone calls shorter so that we can answer more calls from customers.
We want to solve the problem we are having with the phones as quickly as possible and are looking for ways to do this.

6. Briefing
Background Information
Definition and scope
Ground rules

7. Three R’s
Rouse
Record
Referee

8. Recording Ideas
Visible Media
Nominated scribe
Capture everything

9. Closing the Session
Achievements
Next Steps
Thanks

10. Clarify and Nurture Clarify Nurture
What did you have in mind when you suggested this?
What did you mean when you said this?
Nurture
What could we do to build on this idea?
You have suggested training is important. What should that training involve?

11. Alternative Techniques
Reversing
Writing
Releasing
Starbursting

12. Reversing How can we reduce complaints?
How could we get even more complaints?

13. Writing Variations
Round Robin
Charting
Suggestion Box
Sticky Notes

14. Starbursting Customers Suppliers Employees Communication Distributors
The Press

15. Objectives At the end of this session you will be able to:
Facilitate or take part in brainstorming sessions in an effective way by following some simple guidelines
Build on the ideas of other participants whilst not critiquing these prematurely
Identify different brainstorming techniques you can use so that you will have an effective approach for almost any situation