1. (Project Name) FAQ What Is ServiceNow? Will I be impacted?
ServiceNow is the leading cloud based solution that provides a single system of record for:
Service Management
Business Management
Operations Management
Application Development
Find out more about ServiceNow here:
Will I be impacted?
At the (Company Name) we will roll out (Project Name) in phases and will focus on IT Service Management. Get details here (link to site or word doc that gives details)
Phase 1 Go-live XX/XX/XXXX
Incident (Example)
Change (Example)
CMDB (Example)
Example
Departments involved: list out departments here or link to a document that outlines them
Phase 2 Go-live XX/XX/XXX
HR Requests (Example)
Knowledge (Example)
Example
Departments planned for release: list out departments here or link to a document that outlines them
How do I prepare?
Training and events are being (or have been) scheduled. Details will be posted here (link to internal site or word doc where you are posting training and events or list here if appropriate)
Training (example)
Lunch & Learns
Video overview
Desktop guides
Formal Training Classes
Events (example)
Go-live celebrations
All Hands meeting
Open Q&A session
Usage contests
Additional Questions?
Get further details here (link to detailed site or word doc). You can also reach out to or submit a comment here.