1. Product Roadmap and Upcoming Release Changes

2. Agenda 1.Big Data Module 2.MTM Mobile 3.Instant Insight 4.Program/Course Owner 5.Net Promoter

3. MTM for Big Data Analytics should provide insight into common issues but also allow for the discovery of issues that have yet to be uncovered through easy exploration of the data.

4. Big Data Solution Data Feed Solution Pass databases or complex files Comprehensive and/or custom data sets Outsourced Big Data Analysis Big Data Module Tableau License Set up Standard data feed Data Tools Expertise

5. Big Data Module Explore & discover hidden insights Easily combine learning, talent & business data Quickly build impressive visuals for presentations

6. Agenda 1.Big Data Module 2.MTM Mobile 3.Instant Insight 4.Program/Course Owner 5.Net Promoter

7. MTM for Mobile and Social The insight from analytics should be a resource to all members of an organization, delivered in a form and timing that aligns to their role.

8. Mobile and Social App for iPhone and Android devices Allow learner to navigate training catalog Integration of course ratings and feedback to facilitate training comparison and selection Foundation for data collection

10. Organization branding through logo Multiple search options

11. Training locations (not location aware)

12. Star rating and average score Link to detailed reviews Course description from LMS

13. Verbatim learner responses Configurable learner demographic Star rating and average of individual learner

14. Agenda 1.Big Data Module 2.MTM Mobile 3.Instant Insight 4.Program/Course Owner 5.Net Promoter

15. MTM for Business Intelligence Analytics should provide insight into common issues but also allow for the discovery of issues that have yet to be uncovered through easy exploration of the data.

16. Instant Insight Focus on Scrap Learning Rating or Percentage $ Impact Root cause(s) Recommended actions to address root cause 38% Scrap Learning MTM Benchmark: 19% Impact of scrap: $192,024 view formula Primary cause: Course Quality details Recommendations: Improve Labs details Update Examples details

17. Agenda 1.Big Data Module 2.MTM Mobile 3.Instant Insight 4.Program/Course Owner 5.Net Promoter

18. Program/Course Owner The insight from analytics should be a resource to all members of an organization, delivered in a form and timing that aligns to their role.

19. Program/Course Owner Administration/Integration Easy to define who they are and what they are responsible for Survey Design Beta Release - Session Feedback Course-Specific Questions Provisioning and Distribution Link creation and distribution Reporting Automation and easy access

20. Agenda 1.Big Data Module 2.MTM Mobile 3.Instant Insight 4.Program/Course Owner 5.Net Promoter

21. MTM for Continuous Improvement The insights from analytics should drive continuous improvement through alignment with market-leading methodologies. Collect Data Monitor & Report Analyze Improve Plan

22. Net Promoter Infuse Net Promoter methodology throughout MTM Ease implementation of Net Promoter methodology in MTM NPS = 42% MTM Benchmark NPS = 19%

23. Questions? Jeb Metric Senior Vice President, Product KnowledgeAdvisors jmetric@knowledgeadvisors.com