1. Interviewing Jerry Post Copyright © 1997
Chapter 5
Interviewing
Jerry Post
Copyright © 1997

2. Interviewing Gather objective and subjective data Organizing
Opinions
Goals
Feelings
Informal procedures
Organizing
Background
Establish objectives
Determine who to interview
Notify interviewee
Choose format

3. Question Types Open-ended Closed questions Probes Hints
Tell me about . . .
What are advantages of the current system?
Closed questions
How many ?
Yes/No
Probes
Why?
Can you explain . . .?
Hints
Avoid leading questions.
Is it true that . . .?
Do you agree with . . .?
Do not antagonize or push.
Ask one question at a time.
Avoid tape recorders.
Take notes.
Record thoughts later.
Ask for copies.
Do not believe all answers.

4. Joint Application Design
Goal: Cut time, cost and conflict.
Method
Put everyone together for several days.
Determine system objectives and layout.
Intense.
Support with GDSS.