1. Next Gen LMS @ CU-Boulder

2. This Gen Technology: Service: Blackboard (WebCT) CE8
Courses in SIS (until this spring)
All standard tools plus anti-plagiarism powerlink
Automatic provisioning incl. drops/adds
Provisions to rollback course content in case of “oops”
But “self archive”

3. This Gen (cont.) Support:
Service Delivery – create courses and assign proper permissions for instructors and designers.
DACs – Help faculty with tools, content, and making most effective use of technology (incl. LMS).
Escalated Support – Last point of issue escalation.

4. This Gen (cont.) Operations: Funding: Application Manager DBA (Oracle)
Adequate
~2 FTE plus DACs
License, equip. maint., equip. R&R

5. Baby Step Spring 2009 – Allow non-SIS “Courses”
Establish through Service Delivery
Support through Escalated Support (cannot provide same level of assistance as DACs)

6. Other LMSes on Campus All for really good business reasons:
Physics (Moodle)
Leeds School of Business (Blackboard 8)
Law School (TWEN – hosted)
Others ??
No support from Central IT

7. LMS in the Campus IT Strategic Plan
CU Boulder should develop a model for identifying, critically evaluating, and strategically supporting emerging web-based learning tools. This model should be adopted by faculty and support personnel as they consider technologies to employ in their teaching, research, and service work. A campus- wide committee should be formed to identify promising educational technologies, assessing their potential for adoption, and communicating their findings to the campus. Link

8. Bottom Line Goals Change the Technology: Change the Service:
Flexible framework
Suite of “plug in” tools
Allow customizations & in-house written functionality.
Change the Service:
Customization
Everybody in the fold (campus learning technology ecosystem?)

9. Result “Team” to establish functional needs and evaluate options.
Significant additional funding for LMS:
+3 FTE for support and development/customizations.
Additional funding for infrastructure

10. The Vision Coming into Focus
Campus LMS “infrastructure”:
One centrally provided framework
“Pluggable” tools; even to/from another framework
Aggregated Course “portal”
Data integration service – feed any framework (within reason – IMS?)
Support, Support, Support:
Incl. help assessing effectiveness

11. The Vision (cont.)
LMS framework gets early consideration when contemplating new needs:
Collaboration tools
Surveys
Simple workflow
Etc.
E.g. ARPAC (Side Story)
Implication: LMS is an ERP - Manage it accordingly

12. Status Faculty team process completing – decision to RFP.
ARPAC going live on hosted Bb9 (what have we done?!?)
Testing concept of Business Service built on Enterprise Service (See Aside).
Wish to pilot something in Fall ’09
Turn off WebCT CE6 Fall ‘10

13. Aside Enterprise Service Business Service
Program Management (strategy)
Escalated Support
Application Management
Development
System Operations/Hosting
Call in-take
Service Delivery
Database Operations
Responsibility of business unit (must provide)
Business unit can provide or contract with central IT

14. Hire, or use $$ to contract and host?
Key Questions
Hire, or use $$ to contract and host?