1. Using DISC to understand your Team and Community Area
Chris May

2. Personality I am a spirit, I have a soul, I live in a body.
Character is built and developed by the choices we make
Personality is a part of the soul – it is innate, created by our Father. It determines how we see and interact with the world and people.

3. Not everyone is like you!
Guess What?
Not everyone is like you!

4. SO………….

5. DISC D Dominant, Driving, Doer I Inspiring, Interesting, Interactive
S Supportive, Steady, Stable
C Cautious, Competent, Careful
Outgoing: DI
People Oriented: IS
Reserved: CS
Task-Oriented: DC
DISC

6. 2 1 OR
Active
Thoughtful OR
Questioning
Accepting

7. Active &
Questioning
Active &
Accepting
Thoughtful &
Questioning
Thoughtful &
Accepting

8. 1 2 OR
Fast-paced & Outspoken
Cautious & Reflective OR
Questioning & Sceptical
Accepting & Warm

9. Fast-paced & Outspoken
Questioning & Sceptical
Accepting & Warm
Accepting & Warm
Cautious & Reflective
Questioning & Sceptical
Cautious & Reflective

11. Fast paced
Direct questions
Will tell you what they know
Will want to take control of a conversation
Poor listener
Smiley, friendly
Walk fast, talk fast
High energy/enthusiastic
Open with their body language
Will quickly start talking about themselves
Wants and enjoys recognition 
Slow pace
Controlled in their movement
Listen intently
Conversation style is relaxed
Ask how you are
Reluctant to talk about themselves
Ask in depth and specific questions
Will nod their heads when listening
They will scan a room/analyse paperwork
Work best independently
Private with personal life

12. Understanding “D” personalities
Priorities:
Results
Action
Competency
Is bothered by:
Wasted time
Small talk
Too many details
Indecisiveness
Lack of control
Challenges to their authority
Trusts:
Confidence
Communicating to “D” personalities
Strategies:
Use a confident no-nonsense approach
Get to the point
Give them options and a sense of control
Convey respect for their authority
Show a desire to help them get immediate results
Emphasise :
Immediate outcomes
The bottom line
Efficiency, ease of use
Profits, savings

13. Understanding “I” personalities
Priorities:
Enthusiasm
Action
Relationships
Is bothered by:
Dry or dull analysis
Too many details
Cold or detached people
Loss of approval
Negativity or pessimism
Trusts:
Openness
Communicating to “I” personalities
Strategies:
Use an upbeat and lively approach
Give them a chance to tell their stories
Be open to disclosing information about yourself
Show empathy for their concerns
Demonstrate how your offering helps other people
Emphasise :
Testimonials
Ease of use
Exciting opportunities
How your offering makes them look good

14. Understanding “S” personalities
Priorities:
Sincerity
Relationships
Dependability
Is bothered by:
Pressure
Pushy people
Uncertainty
Unpredictability
Sudden change
Conflict
Trusts:
Kindness
Communicating to “S” personalities
Strategies:
Use a casual and low-pressure approach
Show warmth and sincerity
Present information in a step by step manner
Allow them space and time to process information
Provide reassurance
Emphasise :
Ongoing support
Examples from the past
Stability and security
Warranties, service plans, guarantees

15. Understanding “C” personalities
Priorities:
Quality
Competency
Dependability
Is bothered by:
Emotional or illogical people
Personal questions
Overly enthusiastic
presentations
Pressure
Emotional appeals
Trusts:
Expertise
Communicating to “C” personalities
Strategies:
Use an objective approach
Go through details
Have evidence to back up your claims
Use logic to connect your solutions to their problems
Give them a chance to show their knowledge
Emphasise :
Quality, high standards
Your expertise
Logical reasons
Evidence of reliability