1. Revised TH 2013-08-22 15:25 EST Created TH 2004-10-07 Lesson 19b. Course Reserve Procedures / Bringing Learners and Library Skills Together Copyright © 2003-2013 by A. David Roth | Evansdale Library, West Virginia University 1/65 Lesson 19b Course Reserve Procedures

2. Revised TH 2013-08-22 15:25 EST Created TH 2004-10-07 Lesson 19b. Course Reserve Procedures / Bringing Learners and Library Skills Together Copyright © 2003-2013 by A. David Roth | Evansdale Library, West Virginia University 2/65 Please go to Full Screen mode now (Use your right mouse button, select Full Screen)

3. Revised TH 2013-08-22 15:25 EST Created TH 2004-10-07 Lesson 19b. Course Reserve Procedures / Bringing Learners and Library Skills Together Copyright © 2003-2013 by A. David Roth | Evansdale Library, West Virginia University 3/65 Lets continue learning about course reserve procedures in this second part of Lesson 19

4. Revised TH 2013-08-22 15:25 EST Created TH 2004-10-07 Lesson 19b. Course Reserve Procedures / Bringing Learners and Library Skills Together Copyright © 2003-2013 by A. David Roth | Evansdale Library, West Virginia University 4/65 Lesson 19b. Course Reserve Procedures A Self-Paced Module in the Instructional Project Bringing Learners and Library Skills Together: Using Computer-Based Instruction for Training Student Assistants at a University Research Library

5. Revised TH 2013-08-22 15:25 EST Created TH 2004-10-07 Lesson 19b. Course Reserve Procedures / Bringing Learners and Library Skills Together Copyright © 2003-2013 by A. David Roth | Evansdale Library, West Virginia University 5/65 Acknowledgements Special thanks to Sherry Condon for providing much of the content for this lesson and to Will DeMoss for providing many of the photo images

6. Revised TH 2013-08-22 15:25 EST Created TH 2004-10-07 Lesson 19b. Course Reserve Procedures / Bringing Learners and Library Skills Together Copyright © 2003-2013 by A. David Roth | Evansdale Library, West Virginia University 6/65 Contents of this lesson Review of past learning Learning Objectives Locating physical reserve items Charging and discharging reserve items Recap and a look ahead Your response to the lesson

7. Revised TH 2013-08-22 15:25 EST Created TH 2004-10-07 Lesson 19b. Course Reserve Procedures / Bringing Learners and Library Skills Together Copyright © 2003-2013 by A. David Roth | Evansdale Library, West Virginia University 7/65 Where you are in the instructional sequence General Context of Student Assistant Library Work L1 Your Learning Experience as a Student Library Assistant in Circulation Services at Evansdale Library / Assess / Discuss L2 Performance Expectations for Student Assistants / Assess / Discuss L3 Library Resources / Assess / Discuss Maintaining the Integrity of the Physical Collections L4 A Virtual Tour of the Library / Assess / Discuss / Task Perf. 1 / Assess / Discuss L5 Call Number Classification / Assess / Discuss / LC Easy / Task Perf. 2 / Assess / Discuss L6 Retrieving Stacks Items / Assess / Discuss / Task Perf. 3 / Assess / Discuss L7 Straightening Shelves of Items / Assess / Discuss / Task Perf. 4 / Assess / Discuss L8 Shelving Items / Assess / Discuss / Task Perf. 5 / Assess / Discuss L9 Visually Scanning Items for Call Number Consistency / Assess / Discuss / Task Perf. 6 / Assess / Discuss L10 Physical Item Searches / Assess / Discuss / Task Perf. 7 / Assess / Discuss L11 Reconfiguring the Collections / Assess / Discuss / Task Perf. 8 / Assess / Discuss Public Service and System Functions L12 Whats What behind the Circulation Desk / Assess / Discuss / Task Perf. 9 / Assess / Discuss L13 Standard Operations at the Circulation Desk / Assess / Discuss / Task Perf. 10 / Assess / Discuss L14 Introduction to the Endeavor Voyager System / Assess / Discuss L15 Voyager Circulation Module: Interface and Patron Records / Assess / Discuss / Task Perf. 11 / Assess / Discuss L16 Voyager Circulation Module: Discharging Items / Assess / Discuss / Task Perf. 12 / Assess / Discuss L17 Voyager Circulation Module: Charging Items / Assess / Discuss / Task Perf. 13 / Assess / Discuss L18 Voyager Circulation Module: Item Records / Assess / Discuss / Task Perf. 14 / Assess / Discuss L19 Course Reserves / Assess / Discuss / Task Perf. 15 / Assess / Discuss L20 Using the Wireless Laptop Computers, CD Players, and Associated Equipment / Assess / Discuss / Task Perf. 16 / Assess / Discuss L21 Using the Pharos System Print Controller, Printers, Copiers, Digital Sender, and Value-Add Service Machine / Assess / Discuss / Task Perf. 17 / Assess / Discuss L22 Using the MountainLynx Electronic Catalog / Assess / Discuss / Task Perf. 18 / Assess / Discuss L23 Supervising the Use of the Electronic Classroom Computers / Assess / Discuss / Task Perf. 19 / Assess / Discuss L24 How to Help Library Users / Assess / Discuss / Task Perf. 20 / Assess / Discuss L25 Working with Microform and Government Documents / Assess / Discuss / Task Perf. 21 / Assess / Discuss

8. Revised TH 2013-08-22 15:25 EST Created TH 2004-10-07 Lesson 19b. Course Reserve Procedures / Bringing Learners and Library Skills Together Copyright © 2003-2013 by A. David Roth | Evansdale Library, West Virginia University 8/65 Learning Objectives for this lesson To provide an overview of physical and digital course reserve materials To provide an introduction to standard operations with physical and digital reserve materials in the library

9. Revised TH 2013-08-22 15:25 EST Created TH 2004-10-07 Lesson 19b. Course Reserve Procedures / Bringing Learners and Library Skills Together Copyright © 2003-2013 by A. David Roth | Evansdale Library, West Virginia University 9/65 After experiencing this lesson, you will… Know how to locate physical course reserve items Know how to charge and discharge these items

10. Revised TH 2013-08-22 15:25 EST Created TH 2004-10-07 Lesson 19b. Course Reserve Procedures / Bringing Learners and Library Skills Together Copyright © 2003-2013 by A. David Roth | Evansdale Library, West Virginia University 10/65 Sections of Lesson 19b This lesson has five (5) sections: §19.6 Patron request for a course reserve item §19.7 Identifying course reserves via Voyager §19.8 Accessing course reserves §19.9 Charging course reserves §19.10 Discharging course reserves Ok, lets begin …

11. Revised TH 2013-08-22 15:25 EST Created TH 2004-10-07 Lesson 19b. Course Reserve Procedures / Bringing Learners and Library Skills Together Copyright © 2003-2013 by A. David Roth | Evansdale Library, West Virginia University 11/65 §19.6 Patron request for a course reserve item

12. Revised TH 2013-08-22 15:25 EST Created TH 2004-10-07 Lesson 19b. Course Reserve Procedures / Bringing Learners and Library Skills Together Copyright © 2003-2013 by A. David Roth | Evansdale Library, West Virginia University 12/65 When a patron requests a reserve item Handling requests for course reserve items is one of the main activities at the Service Desk These requests occur throughout the semester but intensify before course tests and at the end of the semester, especially during final exams week You will need to be attentive, since many library users dont know exactly what they want

13. Revised TH 2013-08-22 15:25 EST Created TH 2004-10-07 Lesson 19b. Course Reserve Procedures / Bringing Learners and Library Skills Together Copyright © 2003-2013 by A. David Roth | Evansdale Library, West Virginia University 13/65 When a patron requests a reserve item (2/8) Library users usually request reserve materials, face to face, at the Service Desk After greeting them and asking if you can help them, try to determine what it is they are looking for Often, they will simply say Creeses notes or the EE solutions manual

14. Revised TH 2013-08-22 15:25 EST Created TH 2004-10-07 Lesson 19b. Course Reserve Procedures / Bringing Learners and Library Skills Together Copyright © 2003-2013 by A. David Roth | Evansdale Library, West Virginia University 14/65 When a patron requests a reserve item (3/8) If you know what s/he is asking for because it is a familiar item, you can simply go and get it You may already know that the item is in the reserve stacks, in a vertical file, or on the Reserve Items Returned cart But in many cases, you wont be familiar with the requested item or you are not sure what the library user wants What do you do?

15. Revised TH 2013-08-22 15:25 EST Created TH 2004-10-07 Lesson 19b. Course Reserve Procedures / Bringing Learners and Library Skills Together Copyright © 2003-2013 by A. David Roth | Evansdale Library, West Virginia University 15/65 When a patron requests a reserve item (4/8) Listen carefully to what the person says Ask them to repeat the question if necessary Confirm that it is, in fact, a reserve item that they want For instance, maybe instead of Reserves they actually want a Reference item, or want to pick up a Recalled item Because the library user may be new to the library, may not know library terminology, may not be sure how to get a reserve item, or may be a foreign student who is not fluent in English … You may have to interpret their request

16. Revised TH 2013-08-22 15:25 EST Created TH 2004-10-07 Lesson 19b. Course Reserve Procedures / Bringing Learners and Library Skills Together Copyright © 2003-2013 by A. David Roth | Evansdale Library, West Virginia University 16/65 When a patron requests a reserve item (5/8) You can do this by gently asking questions to try to determine exactly what kind of item is being sought You will need to be patient and tactful, and may need to logically detect what kind of item the person is wanting When you have confirmed that they do want a reserve item, you will always refer them to the eReserves web page (more about that in a minute )

17. Revised TH 2013-08-22 15:25 EST Created TH 2004-10-07 Lesson 19b. Course Reserve Procedures / Bringing Learners and Library Skills Together Copyright © 2003-2013 by A. David Roth | Evansdale Library, West Virginia University 17/65 When a patron requests a reserve item (6/8) Often the patron will have her/his course syllabus to refer to But sometimes a library user will bring a printout from the MountainLynx Electronic Catalog Look at the printout to confirm that the item has indeed been placed on Reserve at Evansdale Library Lets look at an example

18. Revised TH 2013-08-22 15:25 EST Created TH 2004-10-07 Lesson 19b. Course Reserve Procedures / Bringing Learners and Library Skills Together Copyright © 2003-2013 by A. David Roth | Evansdale Library, West Virginia University 18/65 When a patron requests a reserve item (7/8)

19. Revised TH 2013-08-22 15:25 EST Created TH 2004-10-07 Lesson 19b. Course Reserve Procedures / Bringing Learners and Library Skills Together Copyright © 2003-2013 by A. David Roth | Evansdale Library, West Virginia University 19/65 When a patron requests a reserve item (8/8) Ok, when you know it is a physical reserve item at Evansdale Library, and you know the call number, you can now retrieve the item from our Course Reserve shelves behind the Service Desk

20. Revised TH 2013-08-22 15:25 EST Created TH 2004-10-07 Lesson 19b. Course Reserve Procedures / Bringing Learners and Library Skills Together Copyright © 2003-2013 by A. David Roth | Evansdale Library, West Virginia University 20/65 §19.7 Finding Reserve Items in Voyager

21. Revised TH 2013-08-22 15:25 EST Created TH 2004-10-07 Lesson 19b. Course Reserve Procedures / Bringing Learners and Library Skills Together Copyright © 2003-2013 by A. David Roth | Evansdale Library, West Virginia University 21/65 Finding reserves in Voyager Occasionally you will need to use the Voyager Circulation Reserve function to determine if an item is on reserve, where it is located, and when it is due if someone has charged it out For instance, there are items on reserve at other libraries on campus Lets look at how we can use the Voyager Reserve function

22. Revised TH 2013-08-22 15:25 EST Created TH 2004-10-07 Lesson 19b. Course Reserve Procedures / Bringing Learners and Library Skills Together Copyright © 2003-2013 by A. David Roth | Evansdale Library, West Virginia University 22/65 Finding reserves in Voyager (2/18) Launch the Reserve function by selecting the Reserve icon on the toolbar This icon is in third position from the left

23. Revised TH 2013-08-22 15:25 EST Created TH 2004-10-07 Lesson 19b. Course Reserve Procedures / Bringing Learners and Library Skills Together Copyright © 2003-2013 by A. David Roth | Evansdale Library, West Virginia University 23/65 Finding reserves in Voyager (3/18) The Reserve window will be launched Embedded in it will be the active Reserve List Search window Lets take a closer look at the Reserve List Search window

24. Revised TH 2013-08-22 15:25 EST Created TH 2004-10-07 Lesson 19b. Course Reserve Procedures / Bringing Learners and Library Skills Together Copyright © 2003-2013 by A. David Roth | Evansdale Library, West Virginia University 24/65 Finding reserves in Voyager (4/18) The Reserve List Search window is essentially a search engine for searching the Voyager database for all reserve listings There are many ways to search, but the usual method is by Instructors last name

25. Revised TH 2013-08-22 15:25 EST Created TH 2004-10-07 Lesson 19b. Course Reserve Procedures / Bringing Learners and Library Skills Together Copyright © 2003-2013 by A. David Roth | Evansdale Library, West Virginia University 25/65 Finding reserves in Voyager (5/18) As an example, lets search for an item for Dr. Whitmores Wildlife Management 150 class Click the Instructor radio button Type in the instructors last name in the Last Name: box (whitmore) Well search for the course article called Biodiversity Click OK

26. Revised TH 2013-08-22 15:25 EST Created TH 2004-10-07 Lesson 19b. Course Reserve Procedures / Bringing Learners and Library Skills Together Copyright © 2003-2013 by A. David Roth | Evansdale Library, West Virginia University 26/65 Finding reserves in Voyager (6/18) Since this instructor has reserve material for multiple classes, a Multiple Reserve Lists Found… window is opened Select WMAN 150- WHITMORE Press OK

27. Revised TH 2013-08-22 15:25 EST Created TH 2004-10-07 Lesson 19b. Course Reserve Procedures / Bringing Learners and Library Skills Together Copyright © 2003-2013 by A. David Roth | Evansdale Library, West Virginia University 27/65 Finding reserves in Voyager (7/18) The Reserve window appears with the … List Name Location (Evan VertF for Evansdale Vertical File) Item Type (2 hour reserve) Now scroll down the alphabetical list We want to find the item called Biodiversity

28. Revised TH 2013-08-22 15:25 EST Created TH 2004-10-07 Lesson 19b. Course Reserve Procedures / Bringing Learners and Library Skills Together Copyright © 2003-2013 by A. David Roth | Evansdale Library, West Virginia University 28/65 Finding reserves in Voyager (8/18) We see multiple listings or copies of the article Biodiversity Etc.

29. Revised TH 2013-08-22 15:25 EST Created TH 2004-10-07 Lesson 19b. Course Reserve Procedures / Bringing Learners and Library Skills Together Copyright © 2003-2013 by A. David Roth | Evansdale Library, West Virginia University 29/65 Finding reserves in Voyager (9/18) Select one of the listings for Biodiversity Right click the mouse button and move your cursor down to Charged To… Left click on Charged To…

30. Revised TH 2013-08-22 15:25 EST Created TH 2004-10-07 Lesson 19b. Course Reserve Procedures / Bringing Learners and Library Skills Together Copyright © 2003-2013 by A. David Roth | Evansdale Library, West Virginia University 30/65 Finding reserves in Voyager (10/18) If the item is not charged out currently, a pop up window will indicate that fact Click OK

31. Revised TH 2013-08-22 15:25 EST Created TH 2004-10-07 Lesson 19b. Course Reserve Procedures / Bringing Learners and Library Skills Together Copyright © 2003-2013 by A. David Roth | Evansdale Library, West Virginia University 31/65 Finding reserves in Voyager (11/18) But if the item is charged out, a Charged To window will be launched with information about … Who currently has charged out the item When it was charged out When it is due

32. Revised TH 2013-08-22 15:25 EST Created TH 2004-10-07 Lesson 19b. Course Reserve Procedures / Bringing Learners and Library Skills Together Copyright © 2003-2013 by A. David Roth | Evansdale Library, West Virginia University 32/65 Finding reserves in Voyager (12/18) This information can be very helpful when you are trying to determine when an item will be available for others, especially if it is needed for a test or is in critical demand For instance, if a student is waiting for it, you can tell her/him when it is likely to be returned Of course, you should NEVER REVEAL who currently has charged out the item; keep that private

33. Revised TH 2013-08-22 15:25 EST Created TH 2004-10-07 Lesson 19b. Course Reserve Procedures / Bringing Learners and Library Skills Together Copyright © 2003-2013 by A. David Roth | Evansdale Library, West Virginia University 33/65 Finding reserves in Voyager (13/18) Now lets look at a case where the desired course reserve item resides at a different library In this case, the student wants to know if the article Garden of Forking Paths is available for Charles Baldwins English 381 class

34. Revised TH 2013-08-22 15:25 EST Created TH 2004-10-07 Lesson 19b. Course Reserve Procedures / Bringing Learners and Library Skills Together Copyright © 2003-2013 by A. David Roth | Evansdale Library, West Virginia University 34/65 Finding reserves in Voyager (14/18) Click on the Reserve icon, select Instructor on the Reserve List Search window Type in baldwin Click OK

35. Revised TH 2013-08-22 15:25 EST Created TH 2004-10-07 Lesson 19b. Course Reserve Procedures / Bringing Learners and Library Skills Together Copyright © 2003-2013 by A. David Roth | Evansdale Library, West Virginia University 35/65 Finding reserves in Voyager (15/18) Select ENGL 381-BALDWIN from the list Click OK

36. Revised TH 2013-08-22 15:25 EST Created TH 2004-10-07 Lesson 19b. Course Reserve Procedures / Bringing Learners and Library Skills Together Copyright © 2003-2013 by A. David Roth | Evansdale Library, West Virginia University 36/65 Finding reserves in Voyager (16/18) The Reserve window will open Notice the … List Name Location Item type Scroll down the alphabetical list until you find the title Garden of Forking Paths Notice the title and call number

37. Revised TH 2013-08-22 15:25 EST Created TH 2004-10-07 Lesson 19b. Course Reserve Procedures / Bringing Learners and Library Skills Together Copyright © 2003-2013 by A. David Roth | Evansdale Library, West Virginia University 37/65 Finding reserves in Voyager (17/18) If you slide the row over to the left with your cursor, you can confirm that the location is a reserve article: Location is ResvArticl Item Type is 2hrcr

38. Revised TH 2013-08-22 15:25 EST Created TH 2004-10-07 Lesson 19b. Course Reserve Procedures / Bringing Learners and Library Skills Together Copyright © 2003-2013 by A. David Roth | Evansdale Library, West Virginia University 38/65 Finding reserves in Voyager (18/18) Now if you right click on the highlighted item, you can determine whether it is currently charged out or not, and inform the student

39. Revised TH 2013-08-22 15:25 EST Created TH 2004-10-07 Lesson 19b. Course Reserve Procedures / Bringing Learners and Library Skills Together Copyright © 2003-2013 by A. David Roth | Evansdale Library, West Virginia University 39/65 §19.8 Accessing Course Reserves

40. Revised TH 2013-08-22 15:25 EST Created TH 2004-10-07 Lesson 19b. Course Reserve Procedures / Bringing Learners and Library Skills Together Copyright © 2003-2013 by A. David Roth | Evansdale Library, West Virginia University 40/65 Accessing Course Reserves In this section, you will learn the procedure for retrieving course reserve items from the reserve storage areas behind the Service Desk This information builds upon what you learned in Lesson 19a, particularly Section 19.2 entitled Location of Course Reserve Items

41. Revised TH 2013-08-22 15:25 EST Created TH 2004-10-07 Lesson 19b. Course Reserve Procedures / Bringing Learners and Library Skills Together Copyright © 2003-2013 by A. David Roth | Evansdale Library, West Virginia University 41/65 Accessing Course Reserves (1/9) From the Mountainlynx, we know that this item is in the reserve stacks behind the Service Desk Go the reserve range that will include the CHEMs

42. Revised TH 2013-08-22 15:25 EST Created TH 2004-10-07 Lesson 19b. Course Reserve Procedures / Bringing Learners and Library Skills Together Copyright © 2003-2013 by A. David Roth | Evansdale Library, West Virginia University 42/65 Accessing Course Reserves (2/9) Look for the shelf label that will identify the CHEM section

43. Revised TH 2013-08-22 15:25 EST Created TH 2004-10-07 Lesson 19b. Course Reserve Procedures / Bringing Learners and Library Skills Together Copyright © 2003-2013 by A. David Roth | Evansdale Library, West Virginia University 43/65 Accessing Course Reserves (3/9) Now look for the item(s) that have the word Complete on their identifying label

44. Revised TH 2013-08-22 15:25 EST Created TH 2004-10-07 Lesson 19b. Course Reserve Procedures / Bringing Learners and Library Skills Together Copyright © 2003-2013 by A. David Roth | Evansdale Library, West Virginia University 44/65 Accessing Course Reserves (4/9) Now pull that particular item off the shelf and take it to the desk to be checked out Course reserves follow a special procedure for checkout, and in the next section on Charging Course Reserves we will review all of these necessary steps But to continue with accessing reserves …

45. Revised TH 2013-08-22 15:25 EST Created TH 2004-10-07 Lesson 19b. Course Reserve Procedures / Bringing Learners and Library Skills Together Copyright © 2003-2013 by A. David Roth | Evansdale Library, West Virginia University 45/65 Accessing Course Reserves (5/9) Music reserve items can be particularly difficult to locate

46. Revised TH 2013-08-22 15:25 EST Created TH 2004-10-07 Lesson 19b. Course Reserve Procedures / Bringing Learners and Library Skills Together Copyright © 2003-2013 by A. David Roth | Evansdale Library, West Virginia University 46/65 Accessing Course Reserves (6/9) Walking over to the reserve stacks, you locate the music section and look in the N alphabetical area for the title beginning with the word Nine

47. Revised TH 2013-08-22 15:25 EST Created TH 2004-10-07 Lesson 19b. Course Reserve Procedures / Bringing Learners and Library Skills Together Copyright © 2003-2013 by A. David Roth | Evansdale Library, West Virginia University 47/65 Accessing Course Reserves (7/9) You will find the item by its identifying spine label Confirm that this is the correct item by checking the whole title Extract the book from its place on the shelf

48. Revised TH 2013-08-22 15:25 EST Created TH 2004-10-07 Lesson 19b. Course Reserve Procedures / Bringing Learners and Library Skills Together Copyright © 2003-2013 by A. David Roth | Evansdale Library, West Virginia University 48/65 Accessing Course Reserves (8/9) In the music section of the reserve stacks, look for the shelves containing music CDs Since the title is Tape 8, Disk 2, look on the appropriate shelf in alphabetical order

49. Revised TH 2013-08-22 15:25 EST Created TH 2004-10-07 Lesson 19b. Course Reserve Procedures / Bringing Learners and Library Skills Together Copyright © 2003-2013 by A. David Roth | Evansdale Library, West Virginia University 49/65 Accessing Course Reserves (9/9) When you find the item, extract and take it to the Service Desk to charge it to the patron

50. Revised TH 2013-08-22 15:25 EST Created TH 2004-10-07 Lesson 19b. Course Reserve Procedures / Bringing Learners and Library Skills Together Copyright © 2003-2013 by A. David Roth | Evansdale Library, West Virginia University 50/65 §19.9 Charging Course Reserves

51. Revised TH 2013-08-22 15:25 EST Created TH 2004-10-07 Lesson 19b. Course Reserve Procedures / Bringing Learners and Library Skills Together Copyright © 2003-2013 by A. David Roth | Evansdale Library, West Virginia University 51/65 Charging Course Reserves When you have the requested item in hand, ask for the library users Mountaineer Card or similar identity ID Swipe the ID barcode into the Patron cursor field of the Charge window, following standard charging procedures Then scan the item barcode into Voyager

52. Revised TH 2013-08-22 15:25 EST Created TH 2004-10-07 Lesson 19b. Course Reserve Procedures / Bringing Learners and Library Skills Together Copyright © 2003-2013 by A. David Roth | Evansdale Library, West Virginia University 52/65 Charging Course Reserves (2/7) When the item has been successfully charged, Voyager will show a 2 hour due date from the time that it is checked out Lets look at a close up image of the Charge window for the book Fuel Cell Systems Explained for Celiks MAE 593g class, charged out by Cicely Cyborg and due at 7:02 p.m.

53. Revised TH 2013-08-22 15:25 EST Created TH 2004-10-07 Lesson 19b. Course Reserve Procedures / Bringing Learners and Library Skills Together Copyright © 2003-2013 by A. David Roth | Evansdale Library, West Virginia University 53/65 Charging Course Reserves (3/7)

54. Revised TH 2013-08-22 15:25 EST Created TH 2004-10-07 Lesson 19b. Course Reserve Procedures / Bringing Learners and Library Skills Together Copyright © 2003-2013 by A. David Roth | Evansdale Library, West Virginia University 54/65 Charging Course Reserves (4/7) When you have successfully charged the item in Voyager, open up the front cover and locate the Date Due slip If the item is a CD, use the smaller Date Due slip If the Date Due slip is full, get a new slip from the manual cards desk drawer and stick it on top of the old one

55. Revised TH 2013-08-22 15:25 EST Created TH 2004-10-07 Lesson 19b. Course Reserve Procedures / Bringing Learners and Library Skills Together Copyright © 2003-2013 by A. David Roth | Evansdale Library, West Virginia University 55/65 Charging Course Reserves (5/7) When you charge out reserve items to students, please… print the date due print the time due (also put a.m. or p.m.) put your initials after these …on the Date Due slip on the book or media case Verbally tell the patron when the item is due (7:02 p.m.) This book is due at 7:02 p.m.

56. Revised TH 2013-08-22 15:25 EST Created TH 2004-10-07 Lesson 19b. Course Reserve Procedures / Bringing Learners and Library Skills Together Copyright © 2003-2013 by A. David Roth | Evansdale Library, West Virginia University 56/65 After you have charged out the item to the student and printed the due date… Make sure you click the manual reserves counter near the book desensitizer: one click for each reserve item charged out This helps us keep track of how many course reserves have gone out during the day Charging Course Reserves (6/7)

57. Revised TH 2013-08-22 15:25 EST Created TH 2004-10-07 Lesson 19b. Course Reserve Procedures / Bringing Learners and Library Skills Together Copyright © 2003-2013 by A. David Roth | Evansdale Library, West Virginia University 57/65 Charging Course Reserves (7/7) Click the manual counter only for course reserve items, not for laptops, headphones, CD players, internet cables, and the like If the person wants to take the item out of the library, check the item to be sure that it can leave the library Some items can go outside the library, some cant (e.g., exams, certain vertical files, etc.) If it is an item that can leave the library, dont forget to demagnetize it if it is a book, binder, or article

58. Revised TH 2013-08-22 15:25 EST Created TH 2004-10-07 Lesson 19b. Course Reserve Procedures / Bringing Learners and Library Skills Together Copyright © 2003-2013 by A. David Roth | Evansdale Library, West Virginia University 58/65 §19.10 Discharging Course Reserves

59. Revised TH 2013-08-22 15:25 EST Created TH 2004-10-07 Lesson 19b. Course Reserve Procedures / Bringing Learners and Library Skills Together Copyright © 2003-2013 by A. David Roth | Evansdale Library, West Virginia University 59/65 Discharging course reserves When an item is returned after being used by a patron … Discharge the item IMMEDIATELY, do not wait, since these items carry a per minute fine and patrons will be charged Check the screen to confirm that each item has been properly discharged If you are uncertain that an item has been discharged, discharge it

60. Revised TH 2013-08-22 15:25 EST Created TH 2004-10-07 Lesson 19b. Course Reserve Procedures / Bringing Learners and Library Skills Together Copyright © 2003-2013 by A. David Roth | Evansdale Library, West Virginia University 60/65 Discharging course reserves (2/5) Discharge the item using the standard discharge procedure; the patron does not need to be present After launching the Voyager Discharge window, scan the item barcode into the Item Discharge field

61. Revised TH 2013-08-22 15:25 EST Created TH 2004-10-07 Lesson 19b. Course Reserve Procedures / Bringing Learners and Library Skills Together Copyright © 2003-2013 by A. David Roth | Evansdale Library, West Virginia University 61/65 Discharging course reserves (3/5) Review the results of the Voyager discharge to confirm that the item was successfully discharged

62. Revised TH 2013-08-22 15:25 EST Created TH 2004-10-07 Lesson 19b. Course Reserve Procedures / Bringing Learners and Library Skills Together Copyright © 2003-2013 by A. David Roth | Evansdale Library, West Virginia University 62/65 Discharging course reserves (4/5) Then place the item(s) on the top shelf of the Returned Reserves book cart This cart is clearly markedReturn Discharged Course Reserve Materials Here All returned reserve items of every kind (books, CDs, vertical files, etc.) are to be placed on the cart

63. Revised TH 2013-08-22 15:25 EST Created TH 2004-10-07 Lesson 19b. Course Reserve Procedures / Bringing Learners and Library Skills Together Copyright © 2003-2013 by A. David Roth | Evansdale Library, West Virginia University 63/65 Discharging course reserves (5/5) DO NOT RESHELVE course reserve items Kenny or another circulation supervisor will do that Simply leave the discharged items on the cart It is very common for us to check out some of these items multiple times to different students in the same day/night Therefore, this is usually the first place to look when a patron asks for a reserve item

64. Revised TH 2013-08-22 15:25 EST Created TH 2004-10-07 Lesson 19b. Course Reserve Procedures / Bringing Learners and Library Skills Together Copyright © 2003-2013 by A. David Roth | Evansdale Library, West Virginia University 64/65 Recap and a look ahead You have now been introduced to procedures for working with course reserve materials at Evansdale Library In Lesson 19c, you will be introduced to Permanent Reserves and eReserves (Electronic Reserves)

65. Revised TH 2013-08-22 15:25 EST Created TH 2004-10-07 Lesson 19b. Course Reserve Procedures / Bringing Learners and Library Skills Together Copyright © 2003-2013 by A. David Roth | Evansdale Library, West Virginia University 65/65 Response to Lesson 19b Thank you for your participation in experiencing lesson 19b Please access the online response form to report on your learning experienceonline response form Then check with a circulation supervisor to see if you should go on to Lesson 19c