1. Communication
GAA Award 2 Youth/Adult 1

2. GAA Award 2 – Communication Outcomes
By the end of this Module participants will be able to:
Distinguish between Verbal and Non-Verbal forms of Communication
Identify the role of Communication in Coaching
Identify the purpose of Questioning in Coaching
Distinguish between Open, Closed, Leading and Probing Questions
Identify the purpose of Listening in Coaching
Differentiate between active and passive listening
Provide appropriate feedback in a range of Coaching situations 2
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3. Types of Communication in Coaching
Verbal
Use of voice
Language
Questioning
Feedback
Others?
Non-Verbal
Listening
Demonstrations
Body Language
Others?
Tutor Notes:
Tutor Led Discussion
Communication can be Verbal or Non-Verbal
Verbal
Use of voice - Tone, pitch, volume, pace
Language - Can what you say be understood by the players? Is it clear? Is it in ‘their’ language
Questioning - Types of questions
Feedback - Constructive, framed in a positive manner, accurate, timely, clear, ensures players are aware of what is required to improve
Others?
Non-Verbal
Listening - Ensuring that you are truly listening with an open mind, not hearing what you want to hear
Demonstrations - Must be accurate, relevant and explained
Body Language - Body language often portrays your true feelings on a subject. Your body language will often let you down!!
Points for Tutor to Remember:
Where your verbal and non-verbal communication matches, players respond, where verbal and non-verbal do not match, players respond to the non-verbal cues.
Questions for Tutor to Ask:
What other forms of Verbal or Non-Verbal Communication is there?
How can any of the types be employed?
How much of our communication is non-verbal?
In what situations is it best to use verbal communication? Can the coaches give examples from their own background?
In what situations is it best to use non-verbal communication? Can the coaches give examples from their own background? 3
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4. Verbal Communication
The emotion conveyed in the commentary makes the video footage come alive!

5. It’s not just WHAT you say that matters:
WHY you say it
WHEN you say it
HOW you say it
WHERE you say it
And
WHO you say it to
Use this slide to make the group think about their use of verbal communication, that it’s not just about the words themselves – it’s what you do with them that is of more inportance.

6. Non-Verbal Communication
Even illogical things can make us react in a certain way – what we do DOES affect other people – as tutors they need to be constantly aware of that

7. Communication in Coaching
The Role of the Coach is to create an environment where:
Players can learn to play Gaelic games
Players are free to risk error to succeed
Coaches challenge players in a variety of situations
Players are encouraged to be part of the coaching process
Which communication skills can a coach employ to
achieve these?
Tutor Notes:
Tutor Led Discussion
The communication skills of the coach are crucial to creating the coaching environment.
Players can learn to play Gaelic games
e.g. Providing information, encouraging practice, offering feedback and support/advice
Players are free to risk error to succeed
e.g. requires a good rapport with the player, a supportive environment, encouraging without a fear of recrimination. Reference the coach/player contract between players and coaches
Coaches challenge players in a variety of situations
e.g. requires a good rapport, using effective questions allows coaches to challenge players in a non-threatening manner
Players are encouraged to be part of the coaching process
e.g. inclusive verbal and non-verbal communication. The coach listens to players views and actively encourages player participation. 7
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8. Task: Coaching Scenario’s
In groups, each coach is provided with a task card and asked to lead / demonstrate either verbally or non-verbally
Task card
Tutor Notes:
Group Work
Divide participants into small groups, approx 4 per group. Aim is to challenge their verbal and non-verbal communication skills. Each coach is provided with a skill and are asked to demonstrate the skill to their group, using either verbal or non-verbal communication skills.
Tutor to observe and feedback.
Questions for Tutor to Ask?
In what situations might it be only possible to use either Verbal or Non-Verbal communication skills?
In what situations might it be preferrable to use either Verbal or Non-Verbal communication skills? 8
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9. The Questioning Coach v the Telling Coach?
Why would a coach use questioning in their coaching?
Questioning Coaching Vs Telling Coaching
Tutor Notes:
Tutor Led Discussion
The questioning coach:
Tutor to ask group: Why would a coach use questioning?
Gather feedback on Flip Chart etc
Comparison of the questioning coach vs the telling coach?
Is a questioning coach displaying confidence, or a lack of knowledge? 9
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10. to help them to problem solve
to gain information (eg their experience or knowledge)
to make them think
to clarify
to raise awareness
to build rapport
Purpose of Questioning
to encourage self-reflection
to check for understanding
to encourage them to take responsibility
Put this up for clarification
to challenge their views and ideas
to build confidence
to draw out learning

11. Task: Questioning in Coaching
Types of Questions you might ask in Coaching?
In groups discuss:
Before a training session
At the end of a training session
At half time in a match
Questions that the coach might ask of themselves
Tutor Notes:
Group Work
Participants to identify some of the types of questions that might be asked in coaching:
Before a training session
At the end of a training session
At half time in a match
Questions that the coach might ask of themselves
Types of Questions?
Open Questions
Closed Questions
Probing Questions
Leading Questions 11
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12. Listening
Ask the question - What relevance does this have to tutoring? Verbal discussion to follow.

13. Why do we listen? We listen in order to:
Gain information (information is power)
Get feedback
Participate in conversation
Get others’ insights and experiences
Broaden our horizon i.e. to learn
Create a relationship
Put the slide up and let the group read it for themselves – welcome any other reasons for listening – if significant – add it on a flipchart sheet

14. Active v Passive Listening
Active listening is more than simply hearing someone (Passive Listening).
It is absorbing what is being said and letting the speaker know that s/he has been heard.
It is about ensuring that the speaker feels “listened to”.

15. Can you tell if he is listening?
I need a holiday
We need to get 13 out of the game...
Again, ask if there any other obvious signs that people are aware of
Pay attention to their body language
Eye contact
Head movement/Nodding
May lean forward if sitting down.
Fold their arms
Use interjections such as 'ya' or 'uh-huh'
Ya, ya, ya
Ya, of course, that’s it….
Paraphrasing

16. Task – Identify Barriers to listening
Selective listening
Beliefs and attitudes
Technical language/jargon
What we hear as opposed to what was said
Physical distractions
Poor attention span
Talking speed/speed of thought

17. Listening?
What do you notice about the mans listening skills? How does the woman cope with this?

18. Become a better listener by:
Stop talking
Give your full attention
Avoid interruption
Clarify your understanding (take notes, paraphrase..)
Avoid making judgments

19. Feedback in Coaching
A combination of your verbal and non-verbal communication skills
Remember Feedback should be:
Accurate
Relevant
Timely
Framed positively
Also remember: non-verbal communication might portray your true feelings on a subject
Tutor Notes:
Tutor Led: Review the questions fed back against the types of questions: 19
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20. Feedback in Coaching - Summary
As much as is necessary – if there’s nothing to say, say nothing!
Make it meaningful
Don’t lie – it doesn’t do anyone any good
Little and often rather than a lot at once
If you only provide feedback at the end, keep it short!
Tutor Notes:
Tutor Led: Review the questions fed back against the types of questions: 20
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21. GAA Award 2 – Communication Outcomes
By the end of this Module participants will be able to:
Distinguish between Verbal and Non-Verbal forms of Communication
Identify the role of Communication in Coaching
Identify the purpose of Questioning in Coaching
Distinguish between Open, Closed, Leading and Probing Questions
Identify the purpose of Listening in Coaching
Differentiate between active and passive listening
Provide appropriate feedback in a range of Coaching situations 21
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