1. C2 GPS Operations Best Practices
By Capital Area 1
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2. Capital area
Welcome to Capital Area 2
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3. Your “destiny” awaits
Using Social Media for Recruitment and Alignment of Systems 3
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4. Child care and career center contracts4
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5. The problem Child care and Career center contracts: Under – Expended
Under – Enrolled
“Traditional” methods of outreach were not efficient or effective
Word of mouth
Letters s
Flyers at community partner organizations
Limited Board support for contractor outreach campaigns 5
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6. What do we need
Better Integration of Child Care and Career Center Services “Sharing” Customers Achieving mutual outcomes – stability and early childhood education for the children and earning potential and employment stabilization for the parents 6
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7. Your “destiny” awaits 7
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8. Who is destiny 8
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9. Adding a little flavor 9
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10. Aligning destiny’s goals with c2’s mission and values
Our Mission is to add value for our customers by delivering results.
Our Values include…
Respect
Communication
Customer Engagement
Ingenuity 10
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11. The power of facebook engagement11
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12. Immediate results Over 95,000 views
Over 900 engagements resulting from the post
Over 100 applications for immediate childcare enrollment received 12
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13. Are we done? 13
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14. Long term alignment
Universal Services Application / Holistic Enrollment Approach 14
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15. Long term alignment – training and career services15
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16. Long term alignment – Wioa and ccs16
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17. strategy Social Media Specialist is a Career Counselor
Career Counselor is cross-trained in general child-care eligibility
One point of contact for potential eligibility determination
Provides a warm intake and warm handoff
Navigates the customer to all appropriate services available 17
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18. Projected outcomes 18
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19. Projected outcomes Adding value by delivering results:
Reducing time from application to enrollment
Increasing service delivered
Enrollment goals
Expenditure goals / benchmarks
Decreasing repeat / duplicative visits 19
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20. BAM! Triage… 20
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