1. ARIA CCAS Cloud based Telecom Solution
Aria Telecom Solutions Pvt. Ltd.

2. Index About Aria Aria Product profile Network Diagram
Solution-How it will be work
Technical Specification
Agent Features
Agent Screen
Admin Features
Live Monitoring Screen

3. About Aria
Since 2003 Aria Telecom is working hard towards satisfaction of our clients, With our team efforts & our clients support we became India’s No 1 IVR, Voice Logger & in Many more customized telecom solutions company.
Aria has team of more than 20 qualified engineers for R&D & support. Aria also has most experienced team of marketing managers with technical background to understand client requirements. Aria has presence in most of the metro cities in India. Aria also has clients outside India like Nepal, Bhutan , Africa countries, Arab countries.

4. Aria Product Profile
Parth UCS IVRS - Interactive Voice Response System
TVRS - Telephone Voice Recording System (Logger)
Embedded Voice Logger - Non PC Based Voice Logger
Parth UCS (Unified Communication System)-Inbound out bound complete contact centre solution with ACD, CRM, IVR, Clint info pop-up, MIS reporting, Agent Recording, Predictive Dialling
Parth UCS Conference Bridge - Multi party telephonic conference system with authentication.
Aria Call Centre Noise Telephone Headsets - High quality call centre Noise cancelling Telephone Headset with USB, RJ9, 2.5mm, 3.5mm, Dial pad.
Aria Namaste! - Live Chat – it is an unified application, generally used for live monitoring the live conversations in real time.
Web Designing – We also into the designing of websites in an advance manner

5. Network Diagram
ARIA
PRI Line/GSM Gateway-There can be any medium to generate call and pass on to the available login agents
Admin Panel-One Application will be hosted on window pc for Real time monitoring, MIS Reports and to access many more features. links & Credentials will be share with client end to access all the information related to calling.
Server-It will be a combination of CTI & Database
Clients-They will login into application which will be installed into their systems and take calls via Mobile Phones.

6. How System will be work
Caller will call on dedicated 10 digit/ Toll free / Land line number Number which will be connected with available login agents
All the agents will login into application and received call on their mobile numbers.
Agent will have an option to see & enter caller information into CRM
Disposition can be entered in CRM
Call history will be available
Option to login / logout / Break
Option to click to dial / Predictive Dialing / Preview Dialing
Call back scheduling
Missed call dialing
Dialing from call history
Caller previous call history
Incase of preview & click to dial option , 1st Agent number will be dialed & than client number will be connected.

7. Pre requisite Windows Desktop/Laptop to login into Agent Application
Mobile Phones/ Land line to connect calls of customer
Broadband for internet connectivity
Outgoing SIM Card or PRI to be provided by the client at Aria location

8. Agent Features Aria CRM with 45 fields to enter Caller Information
Conference
Set call back-Can set alarm for the follow up with customers, once you will set the call back, you will get reminder on your screen on the same time.
Update remarks
Fill disposition (Call Status, Feedback)
Today call History- agents can get their current day report
Caller call History-On live call, you can check the previous history of the particular customer.
Click to dial(for outgoing)-Dial pad will be enable on your screen to dial numbers

9. Agent Screen

10. Admin Features
Live Monitoring
100% Recordings
Add, Edit & Delete multiple User/Campaign/ACD group
CRM Builder
MIS Reports
Agent Report
Call Report
Agent Performance Report
Searching available in all Reports like Date wise, Caller ID Wise etc.
Call Bargin

11. Live Monitoring

12. Aria Telecom Solutions Pvt. Ltd.