1. Division of Public Assistance
Current Status and Upcoming Changes

2. Current Status of DPA Caseload Growth
Current Office Procedures for Processing
Medicaid Backlog

3. How Backlog is Being Addressed
Team-Specific Focus and Overtime
Technology Projects
Staff Recruitment and Retention

4. Team-Specific Focus and Overtime
Project Teams
Backlog Team
Unacted Team
Overtime
Increased Overtime Opportunities
Emphasis on Older Applications

5. Technology Projects ARIES Agile Development Virtual Contact Center
New System Features
Registration of FFM Applications
Virtual Contact Center
Electronic Document Imaging
Partnering with Code for America
Fee Agent Portal
Client Portal

6. Staff Recruitment and Retention
Legislative Approval of 20 New Positions
Removal of Applicant Barriers
Continuous Recruitment
Retention
Introducing an Alternate Work Week
Increasing Recognition and Morale

7. Open Discussion