1. 1.05 Managing Team Conflict
1.05 Understand concepts of teamwork

2. Bell Work for HSII-Thursday
The attributes of an effective leader are reflected in which response?
“I trust you can do this!”
“Why haven’t you already done this?”
“The other team knows how to do this better”
“Just let me dot it!”
1.05 Understand concepts of teamwork

3. 1.05 Understand concepts of teamwork
Bell Work for Monday
What are the five stages of teambuilding that we talked about on Friday? Briefly describe each stage and give an example.
1.05 Understand concepts of teamwork

4. Managing Team Conflict
Conflicts, differences, disagreements
Natural result of people working together
Due to:
Personal factors
Values
Social factors
1.05 Understand concepts of teamwork

5. Managing Team Conflict
Conflicts, differences, disagreements
Can be constructive
Exciting
Refreshing
Good for job performance
1.05 Understand concepts of teamwork

6. Managing Team Conflict: Prevention
Preventive Strategies
Determine ground rules
Set goals
Get team agreement
Communicate openly
Everyone has a voice and everyone listens
1.05 Understand concepts of teamwork

7. Managing Team Conflict Reaction
Reactive strategy
Acting
Use the authoritarian approach
Tell the group what the resolution will be
Useful in emergency situations or when emotions are high
For example: workers upset about weekend schedule, department manager corrects schedule herself and reposts
1.05 Understand concepts of teamwork

8. Managing Team Conflict Reaction
Reactive strategy
Adjusting
Give and take to reach a middle ground
Good when a quick temporary solution is needed
For example: a supervisor asking her employees who can work part of the next shift until another employee can arrive.
1.05 Understand concepts of teamwork

9. Managing Team Conflict Reaction
Reactive strategy
Accommodation
Sacrificing self concerns to yield to another person
Used when one person is wrong or more can be gained later
Must separate thoughts from feelings
1.05 Understand concepts of teamwork

10. Managing Team Conflict Reaction
Reactive strategy
Avoiding
Withdrawing, sidestepping or postponing the issue
Effective when conflict is a symptom of bigger issue, has low importance, or a time out will take care of the conflict
Explain why you are doing nothing and when you expect to deal with the process
1.05 Understand concepts of teamwork

11. 1.05 Understand concepts of teamwork
Bell Work for Tuesday
Which leader makes all the decisions, emphasizes discipline, expects all to follow their rules and causes fear through punishment?
1.05 Understand concepts of teamwork

12. Managing Team Conflict
Set up an environment so everyone knows the goal is resolution
Make sure all members want to resolve the conflict
1.05 Understand concepts of teamwork

13. Managing Team Conflict
Generate solution options
Team members must agree on which solution is most appropriate
Implement solution option
1.05 Understand concepts of teamwork

14. Managing Team Conflict
Evaluate outcome
Celebrate or start over!
1.05 Understand concepts of teamwork